STEP 1: WELCOME 1800flowers.com. I'm Raymond, how can I help you today? STEP 2: I completely understand where you are coming from, and I'm sorry for the inconvenience that it caused you about your. Don't worry I'd be happy to help you with your concern. STEP 3: the concern: refund representative promise STEP 4: IDENTFYING THE CONCERN STEP 5: To better assist you, can I please have your full name, complete adress and reciepient's adress for security purposes only. : : : (is it okay to put you on hold for a minute or 2 while I'm processing your (the concern) thank you for patienly waiting, and upon checking.) STEP 6: Resolution; I can give you a replacement that will be delivered within 2 days. If it is okay for I'm gonna process it right away, and we will notify you via email. MAY I KNOW what's the order number hierarchy Please note that if you want a full refund you wont get a replacement Replacement Partial Refund Replacement and a Partial Refund Full Refund STEP 7:(name) I would like to let you know that I'm done processing your (the concern). And expect a (fresh, new, what you expect) STEP 8: Have I addressed and resolved all of your concerns today? Aside from your concern is there anything I can help you with? STEP 9: Give promotional discount for their next online purchase I'm glad that everything is taken care of, and before we say goodbye, you can get exclusive savings of up to 10% off, if we complete another order for you today. Shall we go ahead and place another order today? ( 35.99$ + 14.99$= 52.98$ 14.99 Delivery Standard Prize ) Allow me to share an easy way to save money all year round. Our Celebration Passport Program frees you from standard shipping and service charge payments on eligible products from our family of brands. The introductory price is only $19.99, and discounts start today. Would you like to take advantage of this and add this to your order? STEP 10: ( For Chat or Email only ) Alright, I hope you are extremely satisfied with the service that I provided today. You may receive an email survey asking you to rate your experience with me, and your overall experience with 1800FLOWERS.COM. STEP 11: Thank you for having business with 1800flowers.com. Again my name is Raymond. Have a great day! Refund proces: Let's wait for the cancellation of product before we proceed to the refund process ----------------------------------------------------------------------------------------------- AVD ACC: spi-rbela@1800flowers.com PASS: Inspiroramp2025! ----------------------------------------------------------------------------------------------- manila day a head 11;30 am hawai 5;30pm alaska 6:30pm pacific 7:30pm mountain 8:30pm central 9:30pm eastern 10:30pm ----------------------------------------------------------------------------------------------- Greetings (greet and name) E,A,R SUBJECT Hi John Adams, Thank you for reaching out to us, I'm very happy to help you with the confirmation about the bouquet that you've ordered and to be delivered on January 20th at your friend's house. I'm happy to inform you that we've received your order for a bouquet of flower and it is ready to be delivered in your friend's house at 123 Maple Street, Atlanta, GA 30305, on the 20th day of January. If there is any other questions or need assistance, please don't hesitate to reach out. Thank you for having business with 1800flowers.com. Best regards, Raymond 1800flowers.com. --------------------------------------------------------------------------------------------- PROMOT2121ION CODE: CLOSER26 CELEBRATION PASSPORTS: 0141900 SURCHARGE 352361158 Name: Raymond Belaran Number: 212555 0123 Zipcode: 90001 Name: MONDE MAMON Address: 456 Elm Street card number:171234967895005 Product code: 192190 San Diego California Zip code 92106 522 0314 17528 add ons for sympathy feline for cat a-DOG 167507 standard bow ------------------------------------------------------------------------------------------------ AVD ACC: spi-rbela@1800flowers.com PASSWORD: Inspiroramp2025! ATLAS ID: 11438 ATLAS PASSWORD: Inspirocday2026!!! Jim McCann, 50 years ago in manhatan 1970. first websight 1999 Founder and Chairman Jim McCann Adolfo Villagomez CEO May OF 2025 1-800-Flowers.com - https://www.1800flowers.com Cheryl’s Cookies - https://www.cheryls.com The Popcorn Factory - https://www.thepopcornfactory.com Shari’s Berries - https://www.berries.com Fruit Bouquets - https://www.fruitbouquets.com 1-800-Baskets.com - https://www.1800baskets.com Simply Chocolate - https://www.simplychocolate.com FPT; Florist Product TYPE=WITHOUT GPT: GIFT PRODUCT TYPE=WITH Call flowe: Article KA-01175 Zip Code info: Article KA-01000 Zip Code Cut Off: Article KA-01934 Spelling: Article KA-02205 F11 Overview: Article KA-01663 Promotion Codes: ArticleV Retired Points and Tier Program: Article KA-01493 Pitch Passport: Article KA-03595 --------------------------------------------------------------------------------------- New Jericko Plaza New York and we are physically in Manila ------------------------------------------------------------------------------------------------ ORDER CHANGE/CHANGE DELIVERY DATE CSI Hi thank you for calling 1800flowers.com. This is Charles. How can I help you? No worries. I understand that ___. I'm willing to assist you To better assist you, May I have your order number please? Thank you for the information. Please give me a min to check your account. Thank you for patiently waiting. I'm done pulling up your account. For verification, your fullname is__, your address is __, the recipient name and address. Thank you for verifying that for me. Since your account is already verified, Since that I already pullup your account and it seems to be delivered on dec 9 and you mentioned that you want it to moved on dec 10 because the recipient is not home. May I ask if I put this call on hold for a min or two to check your order requested is available. Thank you for your patience. Upon checking here, your order is out on track to be delivered today. any changes and cancellation is not possible this time. however, we can send message to our shop to provide your request to be delivered on the following days then the florist will take handle on your order. Would that be okay? Thank you. Please give me a min or two. Thank you for holding. I already sent a message to our shop and this is already been submitted to our florist. Is there anything I can assist you with today? Have I addressed and resolved all of your concerns today? Thank you for doing business with 1800flowers.com. Again, my name is Charles. Have a great day! ------------------------------------------------------------------------------------------------ ORDER NOTES -- CUSTOMER CALL AND HE WANTS TO MODIFY THE DELIVERY DATE BECAUSE THE RECIPIENT IS NOT HOME ON THE DELIVERY THAT WAS SCHEDULED. THE CUSTOMER WANTS TO MOVE THE DELIVERY ON THE FOLLOWING DAYS. CUSTOMER PROVIDE INFORMATION AND IN MY END, UPON CHECKING HERE THE DELIVERY WILL BE TODAY AND THIS IS ALREADY ON TRANSIT OUT ON TRACK. EDUCATED THE CUSTOMER ABOUT THE DELIVERY THAT ANY CHANGES OR CANCELLATION IS NOT POSSIBLE THIS TIME. HOWEVER, WE CAN SEND MESSAGE TO THE FLORIST TO DELIVER ON THE FOLLOWING DAYS. INFORM THE CUSTOMER THAT TO ASSURE THAT THE MESSAGE WAS ALREADY SUBMITTED. CUSTOMER APPROVED AND EXPRESSED HIS GRATITUDE TO THANKS FOR THE ASSISSTANCE PROVIDED. CSI CLOSED ------------------------------------------------------------------------------------------------ ORDER NOTES FOR BROKEN VASE CUSTOMER CALL CLAIMING THAT THE VASE WAS BROKEN AS PER CHECKING HERE THE DELIVERY DATE WILL BE TODAY CUSTOMER PROVIDED INFORMATION APOLOGIZE TO CUSTOMER AND OFFERED REDELIVERY AT NO ADDTIONAL CHARGE WITH $15 SAVINGS PASS THEN THE CUSTOMER AGREED TO WHAT I PROVIDED THEN PROCESS FOR REPLACEMENT AND EDUCATE THE CUSTOMER THAT THE DELIVERY WILL BE TOMORROW