M&T
*****MOVERS MESSAGING*****
CID: 
Identity of the chatter:(AH/3RD PARTY)
Name of the chatter: 
DPA STATUS:  PASSED/FAILED
DPA TIME STAMP: 
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO: N/A
New address WO: N/A
QUERY: Customer want to move the service.
RESOLUTION: process house move….
OLD ACCOUNT #: 
OLD ADDRESS:
NEW ADDRESS:
NEW ACCOUNT #:
DISCO DATE:
INSTALL DATE:
CONTRACT: Contract continuation/ new contract
==============================================
DISCO
*****MOVERS MESSAGING*****
CID: 
Identity of the chatter: (AH/3RD PARTY)
Name of the chatter:
Account Number: 
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
WO: N/A
QUERY: Customer want to cancel.
RESOLUTION: Process disconnection
DISCO DATE:
DISCO REASON: 
CONTRACT END DATE:
EDF:
==============================================
UNRESPONSIVE
*****MOVERS MESSAGING*****
CID: 
Identity of the chatter: AH/3RD PARTY
Name of the chatter:
ACCOUNT NUMBER:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
CX is unresponsive/idle/ No interaction.
==============================================
QUERY
*****MOVERS MESSAGING*****
CID:  
Identity of the chatter: AH/3RD PARTY
Name of the chatter:  
ACCOUNT #: 
DPA STATUS: PASSED/FAILED
DPA TIME STAMP: 
QUERY:  
RESOLUTION: 
================================
ORIGINAL PACKAGE PRICE: 

ORIGINAL CONTRACT END DATE: 

Need to apply £XX RK for XX months to match the price from the old address until contract end date as this is an out of franchise move. 

Need also to apply a one-time credit of £XX as customer is being billed a month in advance at the new address with the incorrect price of the package.
================================
Previous Account number: xxxx

New Account number: xxxxxx

Customer Name: xxxx

RK Amount and No. Of Months Remaining: £xx xx

Reason: OUT OF FRANCHISE MOVE

================================
Essendex
Phone number
Customer name and Account number:
Reason:

===============================================
GASLIGHT
• O2 Sim causes your bundle to becomes cheaper since it contains a lot of discounts
===============================================
REQUEST FOR RK

Account Name:

Old Account #:

Old Address:

New Account #:

New Address:

Install date:
Disconnection Date:
RK amount:£

Months of RK to apply:

RK reason: