We can guarantee you that there was no subscription under your name. • Provide an update / or check if the bill has been successfully submitted • HIPAA (bill status only) • provide a follow up once naka promised sa user nga sendan syag email • TAKE NOTE OR DOCUMENT if naay na disconnect na call make sure na maka empathy, and make sure to be mindful about your tone of voice I believe that it is still offering with you whether to confirm or decline with the subscription when we explain, let us observe proper posing, dili dali-dalion and explain properly. ************************************************************************************* NYRIL_ANN1218- sss user id NYRILANN121802- sss user id Jhonkenneth1016#* standard operating procedure (SOP) 70045 nmcelorico 0409- DAVID GORDON 1113 4826 8982 9307 5336 0669 0353 0800 1681 6484 3080 3199 9725 FIRST BREAK: 4:45 PM- 5:00 PM LUNCH: 8:15 PM- 9:15 PM LAST BREAK: 11:15PM - 11:30 PM ***************************************************************** Add your preferred payment method, and once we received your bill submission, we will pay your bill within 24-48 hrs. ECHECK_SALE_TRANSACTION: The correct TAT is 3-5 business days (ACH transactions) SALE_TRANSACTION: The correct TAT is 2-3 business days (Credit/Debit card transactions, which have faster bank processing than ACH/Check). No service related to clothing, may have contacted the wrong company ***************************************************************** Thank you for reaching out and for sharing your experience — I completely understand your concern and I appreciate the opportunity to clarify this matter. Papaya Privacy Protection is an optional service offered during the bill payment process. We understand that in some cases, customers may not recall enrolling, especially if it wasn’t clearly intended — and we sincerely apologize for any confusion this may have caused. We’re glad to hear that our team has already processed a full refund for you. Please know that we take concerns like this seriously, and we are actively working to ensure the enrollment process for optional services is as transparent and user-friendly as possible. If you have any further questions or need additional assistance, feel free to reach out to us at help@ppaya.com or call us at (888) 850-5196. We’re here to help. ***************************************************************** TRIAGE- still on processing and it would take 24-48 hours for this bill to be successfully processed, so just monitor your email for an update or your account because one of our operator will process this bill and will update you regarding the status of this. our operator is still attempting to process the payment. ***************************************************************** ACH BANK- Reviewing our records, it show that a funds transfer has been initiated for your payment. It will take between 3-5 business days for the transfer of funds to be completed. Please be aware that once the transfer has been completed, it will take between 24-48 hours to finalize the payment to your provider. If you have submitted payment using a bank account that has not yet been verified, we urge you to please check your bank statement for two verification deposits and an email where you can submit these amounts. After the verification process has been completed, only then will the funds be transferred and your payment process begun. ***************************************************************** PROOF OF PAYMENT- We can't provide the proof of payment because we can only provide the charge in your account, because we are only processing your bill on your behalf, and you only receive confirmation email from us, you may also check your acc regarding this charge, and you also have the option to contact your biller to ask regarding the payment that was made. escalate to our internal support, and once we have an update from them, well get to you soon asap you will be prompted to the enrollment flow, right after u paid your bill to the biller's portal User requested cancellation of the subscription / and asked for a refund Informed user that we successfully processed the cancellation / and the refund will take 2-3 BSD to be completed Papaya is a third party bill pay service, we pay bills directly from the app making bill payments faster and more convenient for the user, and u will upload photo of a bill and the papaya will process the bill to the provider. The bill will not be processed if there's no any funds in your account We are not a lender, we just pay bills , that pay service directly from the app through your biller. ***************************************************************** Informed her that the bill submission she made on June 30 was declined. However, regarding the June 29 submission, our operator is still attempting to process the payment. Unfortunately, there was no answer during the last attempt. We will retry contacting them shortly. In the meantime, please keep an eye on your email for further updates. ***************************************************************** You do have an active papaya privacy subscription with us, and it started with us last (DATE), the subscription is for data privacy and data security which is being offered after you make an online bill payment, so it's like an add on advertisement, it's a service being offered after an online bill payment. This is a post check out offer after paying a bill through Papaya but it's completely optional and not required for bill payment transaction and can be cancelled anytime. ***************************************************************** Privacy protection is designed to safeguard your personal information wherein third party cannot collect or steal your data and it's also a post completion offer after completing a bill submission online, so as per your subscription, it was activated last (DATE) when you paid the bill to one of your provider. So this might be a service that opted you during the payment process and unintentionally. ***************************************************************** This is a post check out offer when you paid your bill online so it's part of the process however it's optional, so in your case , maybe you click the confirm or continue button after when you submitted or received confirmation since the post completion offer when making a bill payments online. ***************************************************************** The reason why there is a charge from your account is because we took the funds from your account that we transferred to our safest mode of payment wherein we can use to pay your biller, once the payment is processed you will receive another confirmation , I already communicated with the operator that is assigned with this bill and once we have an update we will reach you out via email. ************************************************************* CUSTOMER TRANSFER CREATED The transfer is currently being processed. Once it is successfully transferred to Papaya, we will then proceed with the payment. Please note that it may take 3–5 business days for the funds to be fully transferred into our system. ***************************************************************** PRIVACY WIDGET Enrollment Source = * PRIVACY_WIDGET_DESKTOP - user signed up via a partner website (example DMA Widget) via desktop browser * PRIVACY_WIDGET_MOBILE - user signed up via a partner website (example DMA Widget) via their cell phone PAPAYA PRIVACY Enrollment Source = * PRESENTMENT_MOBILE - user signed up after paying a bill via our digital presentment solution (DP: text to pay) * WPBP_MOBILE - user signed up via web pay by picture (WPBP) via a browser link on the phone (not through our mobile app) * WPBP_DESKTOP - user signed up via web pay by picture (WPBP) via a browser link on desktop (not through our mobile app) * IOS_APP - use signed up via app on Apple device * ANDROID_APP - user signed up via app on Android device **************************************************************** In order to reset your password, first tap on the 'Account' tab within your Papaya app. Click 'Sign Up or Sign In", then 'Already have an account'. Tap "Forgot your password?", and you will be prompted to enter your account's email address. Then, tap 'Reset Password' and an email will be sent to your account. Please be sure to only tap this once, otherwise you may receive multiple email. **************************************************************** the bill has been made to your biller on the same day Paid: 06/05/2025 1:52 PM (provide confirmation number) It has been paid but its not transferred to your biller yet, but I can provide the confirmation number and you can contact as well the biller. It looks like the subscription started when you made a payment online, probably through one of our partner billers. I’m sorry, but I don’t have the exact biller name on my end but I’d be more than happy to assist you further — may I ask how you’d like to proceed? **************************************************************** Thank you for reaching out to us. To better understand and address your concern, could you please provide more specific details regarding the issue you're experiencing? This will enable us to assist you more effectively and ensure a prompt resolution. We appreciate your cooperation and look forward to your response. **************************************************************** EMPLOYMENT VERIFICATION: hr@papayapay.com ********************************************************************************************