N/A, 11 Nov. 2024 , 06:53am
Welcome Heriberto !
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Heriberto Sarmiento, 11 Nov. 2024 , 06:53am
Hi

T-Mobile, 11 Nov. 2024 , 06:53am
Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy
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T-Mobile, 11 Nov. 2024 , 06:53am
One moment
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T-Mobile, 11 Nov. 2024 , 06:53am
Thanks! A live representative will be with you shortly.
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Ericajoy, 11 Nov. 2024 , 06:54am
Hi Heriberto! This is Erica from T-Mobile Messaging, how may I help you?
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Heriberto Sarmiento, 11 Nov. 2024 , 06:54am
Hi Erica

Heriberto Sarmiento, 11 Nov. 2024 , 06:54am
The reason why I’m reaching out is that my I upgrade my fiance to an Apple Watch 10 so we want to cancel her old digit line

Heriberto Sarmiento, 11 Nov. 2024 , 06:55am
The digit line we want to cancel is (845)591-0473

Ericajoy, 11 Nov. 2024 , 06:56am
Thanks for providing the complete details for me to work on, Heriberto!
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Heriberto Sarmiento, 11 Nov. 2024 , 06:56am
No problem Erica 😁

Ericajoy, 11 Nov. 2024 , 06:57am
Just to make sure, are you trying to get any watch promotion?
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Heriberto Sarmiento, 11 Nov. 2024 , 06:57am
Already did in store 😁

Heriberto Sarmiento, 11 Nov. 2024 , 06:58am
Got myself a new iPhone and my fiancée got a new watch

Ericajoy, 11 Nov. 2024 , 07:01am
I see! Thanks for letting me know! Do you perhaps have someone who could take over the line?
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Heriberto Sarmiento, 11 Nov. 2024 , 07:01am
I wish most of our friends are now t-mobile customers

Ericajoy, 11 Nov. 2024 , 07:02am
It's alright, thanks for considering tho. Consider it done! I have processed the cancellation here on my end.
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Heriberto Sarmiento, 11 Nov. 2024 , 07:03am
Awesome Erica

Ericajoy, 11 Nov. 2024 , 07:03am
Welcome! Please be advised that this will fully take effect on the close date of the cycle. But moving forward, this will no longer appear on the next bill. Do you have questions on this?
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Heriberto Sarmiento, 11 Nov. 2024 , 07:04am
Do I need to call be to make sure is done Erica?

Ericajoy, 11 Nov. 2024 , 07:06am
You can check on your account in the next due date that this line is no longer active, rest assured that it is done.
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Heriberto Sarmiento, 11 Nov. 2024 , 07:07am
Yay 👍🏽

Ericajoy, 11 Nov. 2024 , 07:07am
Yay! Please let me know if we missed anything just to make sure that we got everything covered. Do you perhaps have any questions or clarifications regarding this one?
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Heriberto Sarmiento, 11 Nov. 2024 , 07:08am
You did it all Erica . Amazing job

Heriberto Sarmiento, 11 Nov. 2024 , 07:08am
Thank you so much Erica and t-mobile

Ericajoy, 11 Nov. 2024 , 07:09am
Thank you for letting us assist you today! So glad we we're able to help you with the line cancellation. Congrats on the new watch of your fiancée and your new iPhone!
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Ericajoy, 11 Nov. 2024 , 07:09am
I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.  
  
Once again, this is Erica from T-Mobile. Thank you so much for being so nice! Have a great rest of your day!
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