RETENTIONS PRESENTATION: (132 264 362 516 1130 2000)

UPGRADED SPEED

Thanks for waiting, XX. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

OPTION 1:

For £XX a month on a 24‑month contract you'll get XX: XX (XX Mbps) broadband, XX TV (XX), Anytime landline—perfect for your current usage.

OPTION 2:

Alternatively, for £XX a month (£XX media + £5 O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (XX to XX Mbps) broadband, XX TV, Anytime landline, plus a 2GB data boosted to 4GB data O2 sim with Priority perks—giving you even more value than option 1

Let me know what you think. 😊

PRESENTATION: (132 264 362 516 1130 2000) SAME SPEED Thanks for waiting, XX. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

OPTION 1: For £XX a month on a 24‑month contract you'll get XX: XX (XX Mbps) broadband, XX TV (XX) and Anytime landline—perfect for your current usage.

OPTION 2: Alternatively, for £XX a month (£XX media + £5 O2 SIM) on a 24‑month contract, you’ll keep the same speed of XX (XX mbps) broadband, XX TV (XX) and Anytime landline, plus get an 4GB O2 SIM with Priority perks like early ticket access and exclusive freebies—giving you added value vs option 1.

Let me know what you think. 😊

MOVERS PRESENTATION: (132 264 362 516 1130 2000) Thanks for waiting, XX. While I’m in the process of arranging your move request, I’ve come across a couple of offers that may be of interest to you. If you don’t mind, I’ll briefly walk you through both options so you can decide whether either of them would be worth considering at this time. Here are the details:

OPTION 1: For a total of £XX per month on a 24‑month contract, you’d receive XX: XX (XX Mbps) broadband, XX TV (XX) and Anytime landline. This package is well suited to your current usage.

OPTION 2: Alternatively, you’ll get our VOLT package for just a total of £XX per month (£XX for your media and £5 for O2 sim) on a new 24-month contract, you’ll get the same internet speed, TV and Anytime landline. Also, this package includes a 2GB data boosted to 4GB data O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies. This option gives you additional value compared to the option 1.

Let me know what you think. 😊

(W/MESSENGER TOOLKIT) PRESENTATION: (132 264 362 516 1130 2000) Thanks for waiting. You might check this out too. Here are the details:

I understand those options didn’t quite fit. Let me check what else I can do for you. Would you be open to adjusting your services, or would you prefer to keep everything the same and look for a better deal?

Thanks for waiting. I’ve put together a package closer to what you’re after with the best discount available right now. Here’s what I can offer:

OPTION 3: For only £XX/month on a 24-months contract, you’ll get XX (XX Mbps) internet, XX TV (XX) and Anytime landline . It’s a strong package with the reliability and support you’ve come to expect from us.

What do you think? 😊

Does this sound like the right bundle for you? I can get everything set up now. 👌

This package is already priced at a significant discount, and our promotions shift frequently. Securing it now guarantees you lock in this exceptional deal and maximize your savings before the price shifts again. It’s the smartest move you can make right now. How does that sound to you? 🙂

We recommend these bundles because they deliver the highest savings—quite simply, the more services you include, the bigger the discount you secure. And there’s no need to worry about the XX; you don’t have to use it. Keeping it in the bundle is what unlocks the best possible price. It’s a smart way to maximize value. What are your thoughts? 🙂