Hi there, This is Jane from T-Mobile, how may I help you? Hi there! This is Jane from T-Mobile, I’m here to help. We appreciate your patience in waiting to be connected. Let’s partner together to get this resolved. Hi there! This is Jane from T-Mobile, I’m here to help. We appreciate your patience in waiting to be connected. Let’s partner together to get this resolved. How may I help you today? Hi there! This is Jane from T-Mobile, We appreciate your patience in waiting to be connected. I'm glad that I was able to transferred you over to our Customer Care as requested. You can message us anytime if you have any additional concern or call our Customer Care hotline thru: 1-800-937-8997. Have a great day! Hi there! This is Jane from T-Mobile, I’m here to help. It seems like you were disconnected with the last Expert. I'm glad that they were able to resolved the concern. You can message us anytime if you have any additional concern or call our Customer Care hotline thru: 1-800-937-8997. Have a great day! Great news! I'm glad to inform you that I was able to applied the $xxxx credit on your account. You can check your balance by dialing #225# or using your T-Mobile App. As of the moment, the current account balance is xxx which will be due by xxxx. Apologies for late response. We are experiencing heavy queue and currently assisting multiple customers at a time. Nothing to worry, rest assured that I won't leave you today until we get all of your concerns resolved. To further extend my help and make sure that you receive the refund by then, I will call you back this coming October 25. Does the best callback number is line 3211? ------- Prepaid account To verify the account, I have sent the one time pin to line 9853. May I ask if you can provide to me the one time pin? ------ Unauthenticated I can certainly assist you with your account. For me to be able to access your account information, please authenticate your account by logging in using the link that I will be sending. Thank you for your cooperation! I have refreshed your account, and it shows here that your account is still unauthenticated. May I ask if you could try to log in again using the second link that I will send you. I really appreciate your patience with this matter. I really do apologize for the inconvenience. Since we have limited access here in Messaging Care and we’re not able to access unauthenticated accounts, I’ll provide you with the contact information of our Customer Care Department so they can help you to verify and access your account instead. No worries though, they have broad access to tools that they could use to sort this out for you. Here’s the customer care hotline: 1-800-937-8997 Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information. Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information. --------------------------- T-Mobile Metro I appreciate you for waiting! As per checking, your account is still under the Metro by T-Mobile. Please be advised that T-Mobile and Metro still have a different system and with this, I have limited access when it comes to your account. Thank you for waiting! As per checking, you're under the Metro by T-Mobile. Please be advised that we only have limited access when it comes to the Metro. No worries, you may call our Metro by T-Mobile Customer Care and here's the hotline number: 888-863-8768. The best option that you can do is to contact the designated Metro Customer Care using this hotline details: 888-863-8768. You may use your Metro phone number and enter the PIN number to IVR call. Hours of operation: 6 a.m. to 2 a.m. / 7 days a week