User Authentication Successful: Yes/No​​​
User Concern: 
Purecloud URL:
#LOB: US Earner AP Blue
Resolution provided: 
#KB: 




CALL TRANSFER

User Authentication Successful: Yes/No​​​
User Concern: 
Purecloud URL:
#LOB: US Earner AP Blue
Resolution provided: 
#KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM


Transferring to  



CALL DISCONNECTED/ TECH ISSUE

User Authentication Successful: Yes/No​​​
User Concern: 
Purecloud URL:
#LOB: US Earner AP Blue
Resolution provided: 
#KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2020-01-30-Phone-Support-Issues