Pay/Earning Issues

[in transit pay] - must send 2 CPTS

Upon checking your account, I can confirm that the amount you're trying to cash out is still pending, which is why the option isn’t currently available. Your payment was processed on October 19, and you should see the funds in your bank account within 2–3 business days. You can also track the status of your payments in the Dasher app by going to: Earnings > Deposits and Transfers I’ll follow up with an email containing more details for your reference.

I really understand how upsetting this must be. While I can't speed up the bank's processing time, you can also contact your bank about this .Send a confirmation email showing that your payment was processed on October 19, which you can show to your bank.

[payment not yet reflected]

Thank you for reaching out. I've reviewed your account and I can confirm that the payment is already been processed and is currently available in your balance. Please allow some time for the payment to reflect in your Dasher earnings. It has already been processed on our end, so you should see it shortly in your app.

If you're not seeing it just yet, the payment may still be in the process of posting and should reflect by the end of the day.

Please allow some time for the payment to reflect in your Dasher earnings. It has already been processed on our end, so you should see it shortly in your app.

[cod withholding]

Thank you for waiting. Here's a quick summary of your earnings: you've earned a total of Cashless Amount from your cashless deliveries and collected (COD Amount) in Cash on Delivery (COD) payments directly from the customers. Since the COD amount is already in your possession, it is deducted from your cashless earnings, resulting in a final payout.

The reason you're not seeing your payout is because you had a Cash on Delivery order that was deducted from your Door dash balance. Specifically: You had a COD order with a deduction of $[amount]. Your current COD balance is $[amount] which means that amount still needs to be recovered. Until this balance is cleared, future payouts will continue to be adjusted to offset the COD amount. So if you receive another payout, part of it may be used to cover the remaining COD balance. Once the full amount is recovered, your earnings will return to normal.

The Cash on Delivery order I'm referring to is from a past delivery where the customer paid you in cash at the time of drop off. In these cases, Doordash deducts the cash amount from your app balance to reflect that you've already received payment directly.

Thank you for patiently waiting. Yes you can keep the money. For every Cash on Delivery (COD) order, the amount subtracted from the Dasher’s balance is calculated by taking the total cash the customer is expected to pay and subtracting the guaranteed minimum payment for the Dasher. Any tips received from the customer are not deducted and are entirely kept by the Dasher.

The cash you receive is for you to keep, as that is supposed to be the payment for the store however since you'll keeping that cash the payment for the store will deducted through your account. Rest assured you are not in a disadvantage since the amount deducted from your account is equal to the amount you collected from the customer.

Okay thank you for that. As I check on my end. The order is a COD (Cash on Delivery) order. For every Cash on Delivery (COD) order, the amount subtracted from the Dasher’s balance is calculated by taking the total cash the customer is expected to pay and subtracting the guaranteed minimum payment for the Dasher. Any tips received from the customer are not deducted and are entirely kept by the Dasher.

[Earn per Time]

I just want to set proper expectations. The amount you will see is only the accumulated earnings you will get if you dash in an hour, which does not mean that you will get that amount on top of your total earnings. But keep in mind that earning per hour always depends on how many orders you complete in that hour the moment you accept the order. It's almost the same if you choose earn per offer; the deliveries you complete really matter.

Earn by Time means you will be paid the dollar amount for each delivery only if that delivery took you an hour to complete. For instance, if a delivery only took you 30 minutes to complete, that would mean that you would be getting half of the dollar amount for that delivery alone, tips and promotions included.