November 03, 2022

Properties of Propane:

has no smell; odorant(Ethyl mercaptan) is added as a liquid; boiling point -44 F. lighter than water. it expands so refill should be only 80%. as a vapor; vapor is 1 1\2 times heavier than air miscellaneous. Expands 17 times more than water.

Ethyl mercaptan is added to odorless gasses to give them a warning odor; odorless gas (butane, propane, petroleum). to discover if there's a gas leak.

Propane Gallon Tank types

1000 gallon 16' 2" long and 41" in diameter

uses commercial and residential appliances hold 800 gallons when full.

500 gallon 9' 11" and 37.5" in diameter

primarily used for home heating with 2-3 propane appliances (generators, heater, stove...) commercial applications include heating, temporary heating, cooking. holds 400 gallons of propane when full

• for deciding the customers tank choice, the service technician would be the one who decide and there would be a survey for that

250 gallon 7'10" long and 30" in diameter

supplemental heating or 2 home appliances( water heaters, generators, pool heaters) not advisable when customer is using space heaters

200 gallons when full

120 gallon 4'6" in height and 30" in diameter

1-2 residential appliances. alone(space heater or hot water heater) small appliances dryer or cooktop. for commercial can be only be use temporarily(dry cleaning, temporary heating, commercial cooking, heating smaller)

holds 96 gallon when full

American Society of Mechanical Engineers (ASME) Aboveground Tank

the color of the tanks matters. propane tank use light color so that it wouldn't heat up.

parts:

Liquid Withdrawal Valve

Liquid Withdrawal Dip Tube

Fixed Liquid Level Gauge Dip tube

float Gauge Assembly(monitors the tank

Pressure Relief Valve & Spring

Liquid Withdrawal Belly valve (when the customers want the tank remove, LWBV are use to remove all the propane inside)

ASME aboveground tank

Float Gauge/dial gauge shows the tank percentage. Looks like a faucet, a handwheel, a circular switch.

Service valve/ regulator, on and off valve, righty tightly lefty lousy

Filler Valve, Attach the hose to fill the tank.

Fixed Maximum Liquid Level Gauge, only used when the tank is being filled, connected to the tank gauge

Vapor Equalizing Valve, lessen the propane in the tank when it got overfilled

Typical/smaller gauges on an aboveground. pressure relief and liquid withdrawal valve.

Tank Gauges, looks like a clock/compass

Older tank gauge, only shows a line that indicates it's percentage.

ASME underground Tank

buried all the way only the neck shows in the above ground.

It's color isn't important as it isn't hit by the sunlight. 80% - 85% should be filled.

Dome lead cover, it isn't locked.

What is a Propane Cylinder?

• Cylinders range widely in size and use. • Cylinders fall into two groups of propane service, liquid and vapor. • Unlike tanks which are part of a stationary installations, propane cylinders are portable storage containers. can be bring anywhere with you. • 100#, 200#, 300# and 420# cylinders can also be part of a stationary installations and would be treated as bulk in some situations. (# - pound)

if there's no available tank, amerigas would offer cylinders for temporary use until there's an available tank.

Stationary

100 #, holds 24 Gallons 420 #, holds 99.6 Gallons

20lb Propane Tank/Grill Tanks

1' 6" in height and 1' in diameter

propane grills, generators, patio heaters, and other outdoor equipment 4.6 gallons. can be purchased in/by Ace customers

Motor Fuel Cylinder / 33 lbs cylinder

Propane Grill Cylinders - ACE/ cylinder exchane

this can be located at the side of a store (convenience store) all they need to do is to ask for a customer representative to ask that they want to exchange for a new one.

Metered Customers

the tank is owned by the amerigas. they will receive a monthly bill after the tank meter was read by an AmeriGas employee.

single-metered customer per household/ specific village. One tank was installed and a pipeline connect it to the houses near it.

multiple/multi-metered customer (apartments/dormitories) per rooms, tabi-tabi, there's a one place where all meters of the apartments is put to be read by ---.

the meter measured the usage of the customers for the whole month.

Bulk Propane Delivery Trucks

Primary storage > Secondary > Districts >

Bobtails, the delivery trucks used by the AmeriGas to distribute the propane

2.8k, Country-side/provinces,

3.8k, Commercial customers that are located near the highways

Cylinder Delivery Trucks

Covered Trucks Cylinder Exchange/ nasa vending machines

Motor fuel Cylinders

Service trucks

2.5k gallon truck, it is fully equipped to service the tank to have it remove and also to install. commercial and residential customers

1k gallon truck, used to service customers from the country side We only service anything that are related to the tank. if there's a call regarding fixing an appliances, do positive scripting.

Propane Terminal.
it's located on the ocean, it is transferred via ship to the Terminal -near pier/port the Storage, it holds 30k gallon each + the underground tanks

District Storage Location

Dispenser Pump Stations

For resale use, for vehicles that use propane, and also the customers who only want to refill their own cylinder, and not go to the Exchange store(propane).

• our pump attendant are licensed with 2-3 months after training they have to wait 2-3 weeks for their certificate and license. same to our driver and Service technician

Railroad Propane Usage.

• to warm up the rails and to avoid it from being wet, slippery and have frost on it.
• back up power for the rail.
• for the track switch
• use for the tracks.

-it's a NAtIONAL ACCOUNT and we do not handle them. if in case there would be a call related to this we can give them the number of our National Acc.

Tank & Stationary cylinders distance

tank 0-124

source of Ignition: 10ft structure of ignition: 5 ft adjoining Property: 10ft side of building: 0ft

tank 125-500

10ft 5ft 10ft 10ft

tank 501-2000

10ft 5ft 10ft 10ft

underground

10ft 10ft 10ft 10ft

Multiple acc

10ft 5ft 25ft 25ft**

Stationary cylinders

10ft* 3ft no req 0 ft

National rules and regulations.

Introduction to Amerigas

Commitment to Quality Customer Service

since 1959.

Whatever we do would reflect to the company.

Our Advocacy is to provide great customer service to our customers

Always put your shoes to the customer's situation.

Customer's have the right to experience a quality customer service. Customer make a call to clarify things and be educated, and they don't know what's happening.

Who is Amerigas

Founded in 1959 1 billion retail gallons sold per year 1.7 million customers We are the nation's largest retail propane distributor 30th largest fleet in America with over 8,600 total vehicles

Central customer Service, customer's can only call.

Core Values

Safety > Respect > Integrity > Responsibility > Reliability > Excellence

automatic delivery

FCT forecast- system would gauge. FXD fixed - customers would tell us when the delivery truckwould go to their home.

WLC - will call