Thank you for letting us know. We've recently included o2 Sim in our bundles to give our customers more entertainment. It's the same price with or without Netflix so we recommend taking full advantage! Shall we keep it? ----------------------------------------------------------------------------------------------- I understand your perspective on this matter, XXXX. Removing the SIM card eliminates additional features such as speed boosts, benefits like O2 priority, and discounts on the package. The cost will be significantly higher and will not change whether the O2 SIM is included or not, so we advise making the most of it. Should we retain it? ------------------------------------------------------------------------------------------------ I mentioned the option with SIM because when you’re with Virgin Media + O2, you get some awesome perks: Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. Double mobile data on eligible O2 plans at home. O2 Travel Inclusive Zone at no extra cost An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. Plus, Priority from O2 for exclusive deals and experiences. Let me know what you think? ------------------------------------------------------------------------------------------------ Thanks for waiting! Upon checking your account, I've seen offers that you might want to consider. Here are the details. For just £29 per month on a 24-month contract, you’ll receive 362Mbps for internet services. This new contract includes 4GB o2 Sim. This package is also suitable based on your account usage. Let me know what you think? ------------------------------------------------------------------------------------------------ and you will be having a new router which is (HUB5) no worries on one time delivery charged of £35 because I already waived it for you ------------------------------------------------------------------------------------------------ I mentioned the supercharged option so extra discounts can be applied. If for any reason you experience Wi-Fi blackspots at home, we'll go ahead and provide you with up to 3 Wi-Fi booster pods at no extra cost. - Boost your broadband speed - Double data on every eligible O2 Pay Monthly Plan in your household - Roam Freely in 75 destinations with O2 Travel Inclusive Zone - Perks with discounted international calls - So, faster internet, extra data, and cheaper calls There's also O2 Priority packed with goodies too. ------------------------------------------------------------------------------------------------ Therefore, removing the SIM card eliminates additional features such as speed boosts, perks like O2 priority, and the discounts associated with the package mentioned above. Does this sound like the right bundle for you? I can get everything set up now. ------------------------------------------------------------------------------------------------ I mentioned the option with SIM so extra discounts can be applied. When you’re with Virgin Media + O2, you get some awesome perks: •Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. •Double mobile data on eligible O2 plans at home. •O2 Travel Inclusive Zone at no extra cost •An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. •Plus, Priority from O2 for exclusive deals and experiences. ------------------------------------------------------------------------------------------------ The expense associated with the package will present a significant drawback, as the cost will be considerably higher without the SIM card. Therefore, removing the SIM card eliminates additional features such as speed boosts, perks like O2 priority, and the discounts associated with the package mentioned above. We recommend taking full advantage of it. What are your thoughts on this? I do hear you on this. However, you may retain it as a backup or pass it on to someone at home. Additionally, the SIM enables complimentary broadband speed upgrades and offers significant discounts, reducing the package cost to from £.00 to £ per month. Does this sound like the right bundle for you? I can get everything set up now. The cost linked to the package will pose a major disadvantage, as the price will be much greater without the SIM card. Thus, we suggest making the most of it. Should we retain it? Net Score 100.00 Pre Auto-Fail Score 100.00 Call Date 2026-03-18 09:53:05 Duration 00:30:21 Status Date 2026-03-19 06:07:51 Call Id VM143187920260318095305 Agent External Id VM1431879 Agent Courtney Saladero (VM1431879) Evaluator Comment b14a0a7d-dee8-43d6-a709-650f1bd88156 Call Type T2 Vendor Sitel Location Manila