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ACKNOWLEDGEMENT
I apologize that you still have not received your order. Let me check what might have happened here so we can sort this for you.
VERIFICATION
Authenticated : In order for me to address your concern properly, may I have the email on the account?
NOT Authenticated : (change if nabigay na kay simon ang other info)
To better assist you, may I have the First and Last name, shipping address and order number?
HOLD (to check)
Thank you for providing this information. Please wait 1-2 minutes to check this for you.
HOLD (If the CX says thank you)
It's my pleasure to assist you, (cx name).
HOLD (Not done in process)
May I request to put you on hold for additional 1-2 minutes. I'm still checking and working this for you.
I appreciate your patience, I'm almost done processing your (issue).
AFTER CHECKING (explanation)
Thank you for your patience. Upon checking your order __. Would you like to process a replacement or refund to your order?
Give me 1-2 minutes to process the (refund/replacement) for you.
RESOLUTION:
REPLACEMENT I am happy to let you know that the new order for replacement has been processed with a new order number, XX. You should receive your replacement no later than XX. You will also receive an email confirmation within an hour.
REFUND I am happy to inform you that I have successfully processed a refund amounting to X. Your refund confirmation number is ___ The amount should reflect on your account within 3-5 business days. You will also receive an email confirmation within an hour regarding the refund processed.
COMPLIMENT
Great choice, (CX name)! We sell a lot of these (perfume, bra, panty order CX).
The (CX item) in your order is very popular, (CX name)! they sell fast, so it's good you're snagging yours now!
Love this color (bra, panty in cx order), (CX name)! It's great for this season.
RECOMMENDATION
PANTY
I love the color you chose for this (panty cx order) Great choice! Would you like to check the Logo Cotton Hiphugger Panty, features our signature stretchy logo waistband. Which color or size should I get for you? Here is the link: bit.ly/48G1rvB
BRA
I'm glad to assist you today! Would you like to check our Lightly Lined Smooth Strapless Bra? since it can be worn five different ways for coverage under any top or dress, now with fully adjustable straps. What size or color shall I order for you? Here is the link: bit.ly/3NZpo7F
CLOSING SPIEL
Is there anything else I can help you with today?
Is there any other question or assistance that I may serve you I just wanted to make sure everything is covered before we part ways?
Welcome! I appreciate you allowing me to assist you with (concern of CX). We are delighted to have you as part of our Victoria's Secret family. Have a great day!
Thank you so much for choosing Victoria's Secret and for being our loyal customer, (CX name). I appreciate you allowing me to assist you with (concern). And I hope you enjoy the rest of your day!