PROCESS

AMADEUS HELP DESK 18006060727 RM89 – EXPEDIA CAT TICKETING COMPLETED 20DEC20/1220 FXO/K/R,UP/S5 - PRICING FXQ/S2,3/R,P - PRICING RTOA/1A-(pnr) - Manual pulling up reservation RT(pnr) - To pull up reservation RT (MB)- To check original and old form of payment RTI -Itinerary (Retrieve) RTTN - To display Ticket Line Number RTN- Name of the Passenger RTF- Fare Element RTJ - To check the brand in Amadeus/ Customer (Address, Bday, Number) RTG - General Information(Age/Bday) RTR- U1 (Email)/ U2 (Itinerary No.)/ U38(Commission) RHFA - To check/know the ticketing PCC RHI - History of Itinerary RHG - To check all history of SSRDOCS/ Bday TWD/L(Line No.) - To open Ticket/Check Locator TWD/TKT( Ticket Line Number)- To Open Old ticket / To check if there's no ticket, but in the remarks it has a specific ticket RHR (MD)- Remarks DD (City Code) - To check time TQT - To Open Stored fare TWD/TAX - To check tax RL - To check the validating carrier of the PNR RLH- To check Airline confirmation code and PNR NUMBER SIARNK - If flight has an error INVALID MULTI-AIRPORT CONNECTIONS/ And Pax want that flight

https://forms.office.com/r/Ju1hvMzFL1

C2A ACCEPT MINOR EMAIL QE/[TICKETING PCC]/85C61

ADDING UDID 45 ENROUTE Add this one as part of the process if the ticket is partially used. RM U*45 - ENROUTE

ARTICLES FOR ECR 29331 25419 26765 16901 30521 19605 39141

TO BRING BACK THE FREQUENT TRAVELLER 11 SSR FQTV DL HK/ DL9412190689/P1

FFNDL-DL9412190689/P1 UDID89 AFTER ISSUING TICKET REJECT RM U89 – EXPEDIA CAT TICKETING COMPLETED 20DEC23/1220 RM U89 – TRAVELOCITY CAT TICKETING COMPLETED 20DEC23/1220 RM U89 – ORBITZ CAT TICKETING COMPLETED 20DEC20/1223 RM U*89 – CHEAPTICKETS CAT TICKETING COMPLETED 20DEC23/1220

MISSING OR INVALID AIRPORT CHECK IN ID SRFOID (AIRLINE CODE) HK1-PP123456789/P1

COMMANDS TO MOVE/SCROLL THE REMARKS MD - Move Down MU - Move Up MB - Move Bottom MT - Move Top

TO CHECK THE FLIGHT CONNECTION DMI- Itinerary OK

ASSIGN PRICING (ATC) FXQ FXO -Lowest pricing FXI (MANUAL) FXA FXP - As is FXB - To Downgrade/ Lowest Fare FXY - To Upsell

FXI - Involuntary

TO DECODE DAC - Decode a City DNA - Don't Know Airline DAN - Decode a Name

TO RECEIVED/IGNORE/SAVE TRANSACTION/ DELETE SEGMENT RF(phone name)- Received Transaction IR- Ignore Transaction/ PNR ER- Save Transaction XE(Line Number) - To delete

TICKETING POLICY HE ETT (Airline Code) - To check all airline policies

TO CHECK COMMISSION RH/ALL (MD-FM)- To check commission

TO ADD COMMISION MANUAL FM amount A/XO/amount A - To add commission FM 0.00A - Partially used ticket / need to add RM U*45 - ENROUTE

TO VOID TICKET TRDC/L(line number)

TO CHECK AVAILABILITY AN(DATE)(CITYPAIR)/A(AL CODE)

SEAT SELLING SS(NO.PSSNGR)C(CLSS OF SRVC)2 (SGMNT NO) ex. SS1C2

TO ADD FO LINE FO* L(line number) *B(base fare) 0.00/X(tax)0.00/C(penalty)0.00

TO ADD OSI OS (airline code) (remarks)/ Ex. OS BA THS IS FOR TRNNG PRPS NLY

TO ADD ADDITIONAL COLLECTION FPO/CASH+/CASH - If the new fare is higher than the old fare

TO SELL IN FLIGHT/ ISSUE TICKET TTP/RT/T(TST no.)

REISSUE TICKET TTP/RT/EXCH/T

FORM OF PAYMENT FOR REISSUANCE Ticket Reject form of payment format should be FPCASH or FPCC FPCASH- Should delete this line in RTF

FPCC FPO/CASH - If the reissuance have a residual ex: if the payment is cc and has add collection (SHOULD BE EDITED) FPO/CCCA+/CCCA----nmbr-----/--expiration--/--authcode-- ex: if the payment is cc and don't have any add collection (DON'T EDIT) FPO/CCCA ----nmbr-----/--expiration--

FORM OF PAYMENT AX - American Express CA - Mastercard VI - Visa DS - Discover

TO CHECK AND DELETE SEGMENT SSRDOCS RHG - To check all history of SSRDOCS XE (line number) RF (phone name) ER, ER, ER - To save TO BRING BACK THE SSRDOCS Copy paste (SSRDOCS) RF (phone name) ER, ER, ER - To save

FARE ELEMENT CHECK FM - Commission FO - Ticket association FP - Form of payment

Choosing of seats: ST/W - Window seat ST/A - Aisle seat ST/NSST - Airline request RTSTR - If does have information that already have a seat/To see is successfully assigned the seat PULLING UP PURGE PNR RPP/RLC-(pnr)- To open Expired or Purge PNR RPP/RHI - To check history of expired pnr RPP/RHF - To check history of expired pnr

PROCESS ATC RHFA RTR RTF RH/ALL (MD-FM) RTTN TQT TQR RHR DMI Exchange - TTP/RT/EXCH/T(tst no.) ST/NSST - seat sell in RTSTR - to check the assigned seats

AIRLINE / BASIC ECONOMY OF AIRLINE A(American Airlines) - B D(Delta Airlines) - E U(United Airlines) - N

TICKTED DESIGNATOR TTI/T /L1-2(X stopper if there are more than 1 segment)/B (fare basis code) EXP IF ITINERARY IS STILL IN TK STATUS NEED TO CONFIRM TO PAX IF PAX AGREED Use this command to confirm the flights ERK - To confirm the status from LK to HK ITINERARY/NAME CHANGE-VERIFY TST INVOLUNTARY REPRICED FXI ctrl shift v - TTK/TST(NO)/FUSD(AMOUNT) IF PTTKT