SERVICE (CUSTOMER)

Customer Service Call (Customer Side Script)

Customer: Hi, good day! I’d like to follow up on a concern regarding my order/service.

Customer: I recently placed an order / booked a service, and I just want to check the status. Here are the details:

Name:

Order/Service Number:

Date of Order/Service:

Customer: I was expecting an update by now, so I’d really appreciate it if you could check it for me. May I know the current status and if there’s anything else needed from my side?

Customer: Thank you so much! I’ll wait for your update.

Customer: Hi, good day. I received my order today, and unfortunately, the item I got is not the one I ordered.

This was meant as a gift, so I was really disappointed when I opened the package and saw it was the wrong item.

I’d like to request a refund for this, please, since it’s not what I purchased.

Yes, my order number is .

I can send photos of what I received, including the packaging, if needed. Just let me know where I should upload or email them.

May I know the process for getting a refund and how long it usually takes?

Thank you for assisting me with this. Is there anything else you need from me?

Alright, thank you for processing the request. I’ll wait for the confirmation email.

That’s all for now. Thanks again for your help. Have a great day.