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The Device Connection Charge is a one-time charge for connecting a new device to the network when activating or upgrading with T-Mobile. When activating or upgrading with T-Mobile, we keep you seamlessly connected to what you love with free 2-day shipping, personalized setup, and support of your equipment or line of service, all at no extra cost. ( Positioning DCC)

Device prices are constantly changing, and T-Mobile customers are presented with the best financing option available to them. The down payment you are offered is determined by a variety of things like the device you are purchasing and your payment history with us. ( "Cx: ""I've never had a down payment or had to pay this much for a down payment. "" ")

"We are always working on different financing options for our customers and now some customers may experience an increase in upfront costs or security deposits. For some customers, the deposit may be returned after 12 months.

We do periodically reassess accounts to determine the best financing offers, based on payments, current lines and financing used. While there is a deposit required to open this line, it will be returned in 12 months." ( Cx: "I’ve been a T-Mobile customer for years and I’ve never had to pay a service deposit before, why do I have to pay one now?" )

This is not a price increase. We are always working on different financing options for our customers. As a result, some customers may be required to provide a service deposit. For some customers, the deposit may be returned after 12 months. T-Mobile stands by our commitment not to raise service prices and have many great services and plans to choose from. ( Cx: "You said you wouldn’t raise prices with Price Lock but this service deposit requirement or down payment cost today seems like a price increase? " )

Offers of financing or promotions provided at the time of inquiry are subject to change and are not a guarantee. Your pricing may vary depending on credit as we may regularly evaluate your account based upon internal data including your payment history, and/or external data when you request a new line of service or device financing. Let’s review your options together so we can get you everything you need within your budget. ( Cx: " I was eligible for a lower down payment yesterday but now it's higher today. Why? " )

I'm excited to hear you're looking for a new phone! Pricing and offers are subject to change and aren't guaranteed. Accounts are regularly evaluated on an ongoing basis and pricing eligibility is based on your history with T-Mobile, current open financing balances and also the actual cost of the phone. I'll get the latest pricing pulled up and we can review the devices together and find the best option for your upgrade! ( SITUATION: Last month, CUSTOMER visited a store to check prices for a new phone. Today, he's getting ready to buy through the app but now he's being asked for a down payment. How can we help CUSTOMER understand the changes to his account? )