GUIDE : 02/09/2026 09:12 18196-J. CABRERA - 011 1-800- FLOWERS/SPI GLOBAL- WORKING ON MON REJ QUEUE WITH SUP ID 15190 // FLOWERS IN BLOOM // STATING THAT DO NOT DELIVER TO THAT ZIP CODE // CHECKED WIR NO FOUND // CALLED CUSTOMER // ROUTED TO VM // LEAVED CSI OPEN // DELETE MESSAGED 02/09/2026 17:52 1179-B. VILLESCO - 011 1-800-FLOWERS/SPI_GLOBAL- WORKING ON CMON QUEUE//LEFT CSI OPEN BECAUSE SHOP DON'T DELIVERY TO THIS ZIP CODE//CALLED CUSTOMER ASSISTED BY SUP ID 17597//UNABLE TO LEAVE VM//SENT EMAIL TO CUSTOMER//TO THE NEXT AVAILABLE AGENT, PLEASE OFFER GPT ITEM//CSI CLOSE0 2/10/2026 07: 42 30106-S.GENE- ORDER REPLACED TO: 36296364202/10/2026 07:42 30106-S. GENESYS WEB CHAT-DESKTOP-18F- 005 JERICHO SERVICE CENTER- CUSTOMER " CONTACTED US VIA TELEPHONIC" REGARDING A "DELIVERY ISSUE". CLAIMING "NOT RECEIVED" AND THE REASON WAS "RECIPIENT CONFIRMS - NOT RECEIVED " "FLORIST" WAS DETERMINED TO BE AT FAULT." (AGENT ENTER ADDITIONAL DETAILS OF THE SPECIFIC PROBLEMS HERE). "THE CUSTOMER AGREED TO THE FOLLOWING COMPENSATION: " OFFERED REDELIVERY CLOSING CSI" 02/10/2026 09: 50 13904-S. LEONARDO - 109 1-800-FLOWERS-IQOR- CUSTOMER CALLED IN ABOUT THE ORDER THAT WAS NOT RECEIVED, CUSTOMER WANTED TO HAVE IT REDELIVERED AS WELL AS REFUND DUE TO INCONVENIENCE. OFFER A PARTIAL REFUND 50% AND REDELIVERY. CUSTOMER AGREED. PROCESSED A PARTIAL REFUND AND REDELIVERY, SUP ID 5163. CSI CLOSED. voice mail will hunt hi im calling to inform you that your status order 362903053 will be deliver tomorrow feb 13 2026 estimated between 10:30 am - 20:30 pm because your delivery date has changed. recipient was unavailable. im calling to inform you that the street name or number on the package is incorrect. if you need to track the progress of your order you can check it via USPS tracking tool or fedex tracking. Thankyou for taking the time to speak with me today. Again, My name Jam at 1800 flowers.com. have a great day. so can i get the updated street name or number/ give tracking number" fedEX: 8004633339 (270)405-4151 9 am to 3pm Hi, this is jam speaking from 1800 flowers.com. I'm calling to inform you that your order was estimated to delivered on (___) Thankyou for taking the time to speak with me today. Again, My name Jam at 1800 flowers.com. have a great day. 362568698 working on mon- ask express queue//Delaware valley cross dock// b4- delivery exception// called customer approved by SUP id 9035 but routed to VM// deleting message SUP 9035 WORKING ON MON-ASK QUEUE// dimare fresh- fort worth tx//-2c delivery exception//as per checking this is flex delivery between feb. 12-13// Sup 9035. working on mon- ask express queue//coastal plant brokers llc (vau)// b7- delivery exception// called customer approved by SUP id 9035 but routed to VM// deleting message SUP 9035. working on mon- ask express queue// Cheryl & co cd_dp// a4- delivery exception//called customer approved by SUP 9035 but routed to vm// deleting message from queue assisted by 9035. working on mon- ask express queue// dimare fresh-fort worth tx// b7- delivery exception// as per checking the status of order the delivery will be tomorrow// called customer SUP 9035// customer agreed// deleting message queue assisted by 9035. working on mon- ask express queue// Cheryl & co cd_dp// a4-deilvery exception// as per checking the status of order the delivery will be tomorrow// called customer SUP 9035 customer agreed// deleting message queue assisted by 9035. working on mon- ask express queue// Cheryl & co cd_dp// 2c-delivery exception//upon checking the status order the delivery will be today// called customer approved by 9035 customer agreed but if the fedex can't deliver until the school hours they deliver it tomorrow// deleting message queue assisted by 9035. working on mon- ask express queue// Delaware valley cross dock// s1- delivery exception// upon checking the status order the delivery will be today// called customer approved by 9035 but routed to vm// deleting message from queue assisted by 9035. WORKING ON MON-ASK QUEUE// delivery valley cross dock//-d4 delivery exception//as per checking this is flex delivery between feb. 12-13// Sup 9035. working on mon- ans express queue// Crowley fresh// b7- delivery exception// upon checking the delivery will be tomorrow// called customer did not answer// send email to customer// deleting message assisted by 9035 working on mon- ans express queue// Delaware valley cross dock// 2c- delivery exception/upon checking this is a flex order can be delivered between february 12-13//called customer approved by 9035// leave CSI open// deleting message assisted by 9035 working on mon- ans express queue// harry and david-cd// c7- delivery exception//called customer approved by 9035// unable to leave nm// send email to customer// deleting message from queue assisted by 9035 Dear Valued Customer, We are reaching out through this email to update you regarding the status of your order. We are reaching out through this email to update you regarding the status of your order. Please call us back as soon as possible at (866)521-8030 so we may resolve this completely. We apologize for any inconvenience this may have caused and look forward to hearing from you soon. working on mon- ask express queue//qcp buffalo-plants// 2d- delivery exception// called customer approved by SUP id 9035 customer agreed// deleting message from queue assisted by 9035 working on mon- ans express queue//Delaware valley cross dock// 2d- delivery exception// called customer approved by SUP id 9035 customer agreed// deleting message from queue assisted by 9035 working on mon- ans express queue// harry & david- atlanta// 2s delivery exception// called customer approved by SUP 9035 but routed to vm// deleting message from queue assisted by 9035. f4 f10 delete Inspiro@VDAY15! InspiroJnry2615!! 8665218030 florist num: 8508152590 customer num: (817)845-6117 customer zip code: 76063 order number: 362986862 customer name: linda vanhaaften recip name: Emily Rowland delivery date: Fri, 02/13/2026 zip code: 24531 Amount: 94.59 working on REJ// ivory hills floral designs// stating that do not deliver to that city// checked wir found none// checked szp found none// called florist not available// called customer approved by SUP 0935//routed to vm//leave CSI open// delete message. working on rej//berverlys florist//40564243- other: Below our shop min for the holiday looking for wir found none// looking for szp found none // called the rej florist denied// called customer assisted by sup 9035//still want to deliver and said somebody called back and hung up// leave CSi open// delete message