N/A, 21 Mar. 2024 , 02:02am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent] Jesse Caudill, 21 Mar. 2024 , 02:02am Need to talk to someone T-Mobile, 21 Mar. 2024 , 02:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 21 Mar. 2024 , 02:02am Let’s work on your request. [Read] T-Mobile, 21 Mar. 2024 , 02:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 21 Mar. 2024 , 02:04am Hi Jesse! this is Cedrick from T-Mobile. How may I help you? [Read] Jesse Caudill, 21 Mar. 2024 , 02:04am Hey there Cedrick, 21 Mar. 2024 , 02:05am Hi Jesse! How was your day? [Read] Jesse Caudill, 21 Mar. 2024 , 02:06am Not got Cedrick, 21 Mar. 2024 , 02:06am Sorry to hear that Jesse, may I kindly know why? [Read] Jesse Caudill, 21 Mar. 2024 , 02:07am How much do I have to pay to restore my service [Privately] Khim, 21 Mar. 2024 , 02:09am Don't forget to offer long-term options. And try to collect as well [Sent] Cedrick, 21 Mar. 2024 , 02:10am Not to pry Jesse may I kindly know the reason for the late payment? [Read] Jesse Caudill, 21 Mar. 2024 , 02:10am My pay check as not came in Cedrick, 21 Mar. 2024 , 02:12am Thank you for that Jesse. No worries I'm here to help you out! [Read] Jesse Caudill, 21 Mar. 2024 , 02:13am Ok Cedrick, 21 Mar. 2024 , 02:15am I appreciate you for coordinating, Jesse! May I kindly ask if we can settle any amount today? it will help us to lower down your bill as well. [Read] Jesse Caudill, 21 Mar. 2024 , 02:15am I don’t have anything until my pay check hits Cedrick, 21 Mar. 2024 , 02:19am Oh! Thank you for letting me know, Jesse. I know how important for you to have services that you can use. No worries, as per carefully checking we can set up a payment arrangement on your account to restore your services. [Read] Cedrick, 21 Mar. 2024 , 02:20am I can definitely help you out set it on my end, but to set proper expectation there is a $10 support fee for it. I want you to save some fees, and I can provide you the steps instead on how you can set it on your end using T-Mobile App. May I kindly ask which options works best with you? [Read] Jesse Caudill, 21 Mar. 2024 , 02:21am Will this turn my service back on Cedrick, 21 Mar. 2024 , 02:22am Yes that's correct Jesse! [Read] Jesse Caudill, 21 Mar. 2024 , 02:22am When Cedrick, 21 Mar. 2024 , 02:23am That's a good question Jesse! when your payment arrangement is set up already, your services will automatically be restored. [Read] Cedrick, 21 Mar. 2024 , 02:24am I can provide you the steps on how you can set up your payment arrangement on your end Jesse. Shall we proceed? [Read] Jesse Caudill, 21 Mar. 2024 , 02:25am Yes Cedrick, 21 Mar. 2024 , 02:26am Here are the steps to follow to set up your payment arrangement via your T-Mobile app: - Log in your account on T-Mobile App - Tap Bill - Scroll Down, click Payment Arrangement - Choose the number of installments. - Choose date. - Update Payment Method - Continue - Agree and Submit Please let me know if you are able to set it up on your end Jesse! [Read] Jesse Caudill, 21 Mar. 2024 , 02:26am Ok Cedrick, 21 Mar. 2024 , 02:29am Perfect! Great news, as per carefully checking you have an active payment arrangement on your account and it restored your services, Jesse! [Sent] Cedrick, 21 Mar. 2024 , 02:30am Kindly restart your devices and try to use your services after. This is to make sure that the services or refresh on your devices as well. I will stay here on our conversation to make sure I was able to cover everything for you. Please let me know if the services is working already? [Sent] Cedrick, 21 Mar. 2024 , 02:43am We appreciate you answering our call, Jesse! We are glad we are able to assist you today regarding your bill concern, We are happy that we found the resolution with your concern and resolve it completely. Rest assured that your services are free from any interruption because you have an active payment arrangement. For future reference I will provide you a self help link which is the autopay, for reference you may set up a autopay that will save you $5 dollar on your bill. [https://www.t-mobile.com/support/account/autopay](https://www.t-mobile.com/support/account/autopay) Here in T-Mobile we're glad to assist you regarding your bill concern Jesse! We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]