We appreciate your patience, XXX. We did some diagnostics and it shows here that there is a known outage in the area. We do apologize for this inconvenience. As per the ticket number: 75132707, it is indeed a service impacting started 09/21/2023 at 02:48:46 pm. Engineering Teams are already in the location though to fix the issue. Please check the service from time to time as it may be back up anytime soon now. We are hoping for your kind understanding on this matter.