OMAR

Omar Aden, 05 Mar. 2024 , 12:05am Can I get device to unlock

T-Mobile, 05 Mar. 2024 , 12:05am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 05 Mar. 2024 , 12:05am Let’s work on your request. [Read]

Omar Aden, 05 Mar. 2024 , 12:05am REVVL 4+ - Steel Gray - 64GB
IMEI:015702000417026
Omar , 6196384745

T-Mobile, 05 Mar. 2024 , 12:05am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 05 Mar. 2024 , 12:07am Hi Omar, this is Cedrick from T-Mobile, I’m happy to help take care of unlocking device concern for you. [Read]

[Privately] Khim, 05 Mar. 2024 , 12:08am ask for the reason [Sent]

Cedrick, 05 Mar. 2024 , 12:09am If you don't mind me asking, May I kindly ask the reason for unlocking your device? [Read]

Omar Aden, 05 Mar. 2024 , 12:09am Traveling abroad

Omar Aden, 05 Mar. 2024 , 12:09am My kid uses this android

Cedrick, 05 Mar. 2024 , 12:10am Thank you for letting me know Omar. [Read]

Cedrick, 05 Mar. 2024 , 12:12am I will provide you Omar the steps on unlocking your device.

T-Mobile REVVLRY and newer: Settings > Network & Internet > Mobile network > Advanced > Network Unlock. or Settings > About Phone > Device Unlock [Read]

Omar Aden, 05 Mar. 2024 , 12:12am I did that

Omar Aden, 05 Mar. 2024 , 12:13am It says to contact carrier

Cedrick, 05 Mar. 2024 , 12:15am Thank you for that Omar. Let me check on this. [Read]

Cedrick, 05 Mar. 2024 , 12:15am While I am working on your account Omar, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Omar Aden, 05 Mar. 2024 , 12:15am So far so good, thanks Cedrick

Cedrick, 05 Mar. 2024 , 12:17am Thank you for that Omar. [Read]

[Privately] Khim, 05 Mar. 2024 , 12:18am That is great to know, Omar! Great news here, as per carefully checking the device is eligible to be unlock already. No worries, here's what we will do will submit an escalation for it to be unlocked completely and for you to use the device while travelling abroad. To Set proper expectation the request takes 24-72 hrs. [Sent]

Cedrick, 05 Mar. 2024 , 12:19am That is great to know, Omar! Great news here, as per carefully checking the device is eligible to be unlocked already. No worries, here's what we will do will submit an escalation for it to be unlocked completely and for you to use the device while travelling abroad. To Set proper expectation the request takes 24-72 hrs. [Read]

[Privately] Khim, 05 Mar. 2024 , 12:19am For your assurance that the device will be fully unlocked, I will give you a follow call tomorrow for the updated. Sounds like a plan? [Sent]

Cedrick, 05 Mar. 2024 , 12:19am For your assurance that the device will be fully unlocked, I will give you a follow up call tomorrow for the update. Sounds like a plan? [Read]

Omar Aden, 05 Mar. 2024 , 12:20am Perfect, you’re awesome

Cedrick, 05 Mar. 2024 , 12:21am You're welcome Omar! [Read]

Cedrick, 05 Mar. 2024 , 12:22am Thank you Omar! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Omar? [Read]

Omar Aden, 05 Mar. 2024 , 12:22am It’s excellent and I’m happy

Omar Aden, 05 Mar. 2024 , 12:23am Looking forward to hearing from you soon

Cedrick, 05 Mar. 2024 , 12:23am That's Cool Omar! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Cedrick, 05 Mar. 2024 , 12:23am Did we take care of your reasons for reaching out today completely Omar? [Read]

Omar Aden, 05 Mar. 2024 , 12:24am Yes

Omar Aden, 05 Mar. 2024 , 12:24am Thanks

Cedrick, 05 Mar. 2024 , 12:25am As a quick recap Omar, We will submit an escalation for your device to fully unlock and will make a follow-up on your device so that we can assure that your device is already unlocked. [Sent]

Cedrick, 05 Mar. 2024 , 12:25am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Sent]

Cedrick, 05 Mar. 2024 , 12:29am For further help for future reference, I will provide you with a link Omar just in case you need a link to pay your bills online.

https://www.t-mobile.com/support/account/payment-arrangement.

Here in T-Mobile we're glad to assist you regarding your device unlock concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]