Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

 Issue :



Key Questions Asked (Probe):
When did the issue started to happen?
Is the issue happening on that device only or on multiple devices? ​
Is this wire or wireless?
are you encountering any error message?
Do you have a router situated in you're apartment?
Is Private Wi-Fi turned OFF or ON?


Trouble Shooting:


Ticket Number-
Checked Property Case: Y-None
Checked Supported Elements in Infrastructure Tab:
Registration Enabled:
Myaccount Link Provided:


 Link to Houston Account:


 Resolution: