Offline Notepad
View raw
IMPORTANT LINKS "Email" https://docs.google.com/document/d/19F1TeKdH_MEVP-siAnZmGWYdK9HW8-ES/edit#heading=h.8tp1oi3qqfry
"AVD" https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=a85cf173-4192-42f8-81fa-777a763e6e2c&scope=https%3A%2F%2Fwww.wvd.microsoft.com%2F.default%20openid%20profile%20offline_access&redirect_uri=https%3A%2F%2Fclient.wvd.microsoft.com%2Farm%2Fwebclient%2Findex.html&client-request-id=019bbcb0-26eb-74b9-a9bf-837f09f796f1&response_mode=fragment&client_info=1&nonce=019bbcb0-26ec-73a7-abf0-f495e0095e97&state=eyJpZCI6IjAxOWJiY2IwLTI2ZWMtNzM1Zi04NzNkLTE3M2I5MDg1NzM3ZCIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D&x-client-SKU=msal.js.browser&x-client-VER=4.12.0&response_type=code&code_challenge=Ze7F4bO_eiLYwkqsWWmKbBmTlCLiXQ5XEwjw5UtD6BQ&code_challenge_method=S256&instance_aware=true
"FOR SALES IMPORTANT INFORMATION SHOULD GET" -----WELCOME SCREEN------ -Occasion -Customers name -Customers phone number -Recipients name -Recipients zip code -----NEXT SCREEN----- -Location (residence or business) -Attention (name of building or hospital) -Cont'd Address (Apart number or room number) -Recipients street address -Recipients phone number -Product -Offer add on (no for funeral or sympathy) -Card message -----CUSTOMER/PAYMENT INFORMATION----- -Card number -Exp. date -Billing address -Ask alternative number -Email address -Check if passport member (if no offer passport if yes do not offer)
"NATO (Spelling) PHONETIC ALPHABET" A: Alpha H: Hotel O: Oscar V: Victor B: Bravo I: India P: Papa W: Whiskey C: Charlie J: Juliet Q: Quebec X: X-ray D: Delta K: Kilo R: Romeo Y: Yankee E: Echo L: Lima S: Sierra Z: Zulu F: Foxtrot M: Mike T: Tango G: Golf N: November U: Uniform
"IMPORTANT NOTES" guarantee delivery time Going to residence- 9 am to 8 pm Going to business- 9 am to 5 pm Going to school- 9 am to 3 pm
-order confirmation -delivery update -delivery email 13626 'SCRIPT FOR CHATS" Hello! Thank you for contacting 1-800-Flowers.com. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Hello! Thank you for contacting Shari's Berries. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Hello! Thank you for contacting 1-800-Baskets.com. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Hello! Welcome to Fruit Bouquets by 1-800-Flowers.com. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Hello! Thank you for contacting Simply Chocolate. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant. Hello! Thank you for contacting Cheryl's. My name is Krizze and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant. Hello! Thank you for contacting The Popcorn Factory. My name is Krizze and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant. Hello! Thank you for contacting Personalization Mall. My name is Krizze and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.
Thank you for patiently waiting, may I have your order number, please? Thank you for patiently waiting, may I have your name, your recipient's name, and the date your order was scheduled to be delivered, please? May I have your email address and phone number associated with your order? I still need to verify your order, so could you please provide the name on the billing account? Is there anything else that I can do for you today? Because your experience as a customer is important to all of us here at 1800Flowers.com, I would like to ask if I have resolved your concern to your satisfaction? Thank you for giving me the opportunity to make this right for you, and for trusting us here at Cheryls.
15247 LEADER26 "SCRIPT FOR VOICE" -I see that the total amount you will have to pay looks large, so I have good news for you to lessen the total amount of your order.
"SCRIPT THAT CAN USE FOR VOICE AND CHAT" -You will receive an email notification once your order is out for delivery and a delivery confirmation once your order gets delivered. -We have a company's policies that we are not allowed to provide customer information. If you want I will call the customer to ask approval.
"NOTES FOR VOICE AND CALL" -If confirmed at vendor no need to send cancelation
"NEW POLICY FOR ALL" *Agent should be aware that quality and delivered wrong, please refrain from asking how much credit or how may I proceed to make it right for the customer. *Pod is acceptable or not (details), share or not and customers reactions. *Offer to call the recipients if applicable.
"BE TRUTHFUL TO THE CUSTOMER" -delivery issue- order can still be delivered today- offer redelivery if no offer next day delivery with upgrade.
-If the customer asking for delivery today going to business, residence or school "as much as I want to push this order today, no one will receive the call and no one will answer me because they were already closed by 5 pm".
Delivery issue- zip cut off
- offer vendor item redeliver with earliest date.
Due to high volume of order.
Why did you not inform me? Upon checking, our florist received unexpected high volume of orders and got busy, which led to delays in updating us.
Ready the available arrangement for recipients zip code and stated to make this right...................
-upon checking the time zone for the recipients, shop was already closed.
"the customer accept the offer but there's a threat" However, I don't want to end this call or chat knowing that your upset, is there anything else I can do to make things right for you. (don't forget to put on order notes that customer insist it to make things right)
Script A- Because your experience as a customer is important to all of us here at 1800Flowers, I would like to ask if I have resolved your concern to your satisfaction. 5 SAVINGS PASS CAN ENTER FOR SALE
POD ON FILE -VALID-SHARED IT TO THE CUSTOMER POD ON FILE NOT VALID BUT USEFULE-SHARED TO THE CUSTOMER POD ON FILE NOT VALID -DID NOT SHARE TO THE CUSTOMER
pag approved order change pag approved and captured billing discrepancy
Thank you for patiently waiting. Upon checking here, your order is from one of our sister brands and I'm afraid that I only have limited access here on my end. In order to resolve your issue to complete satisfaction today, I would like to transfer you to one of our qualified specialists who would be able to assist you. Would that be okay?