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Zendesk Refund Tool

Service Pro is your go-to tool for all US primary orders: It can be used to do the following: Look up orders Look up event Event Information Delivery method changes Update Customer information Cancellation/Refund

TMWin: is the back up solution for assisting fans while ServicePro is down. It is capable of performing all of the same tasks as ServicePro, as well as selling tickets, exchanging them and upgrading them.

Locating Orders Different ways:

  1. Order Search
  2. Advanced Order Search
  3. Recent Order Selections

Steps for Order Search: 1.Enter the order number in the Order Number field 2. Click Search

Advanced Order Search: When locating an order using Advanced Order Search, attempt to locate the Order Number using the Credit Card Number, Last Name or Seat Location. Then, click Search

Recent Order Selections: This is Recent Order Selections. It will show any orders recently opened for that day during the session you are logged in. When you log out of ServicePro, the recent order history will be erased.