05/11/2023 Sara Berhe Bliss; https://bliss.uberinternal.com/contacts/debf8dd3-a517-4936-a4f2-0a5706e65b39 LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding to her account that is being on hold Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners Incident --------------------------------------------------------------------- Jadawn Nelson Bliss; https://bliss.uberinternal.com/contacts/dbbd7488-4105-4930-90a0-3d16f5ef2fff LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders --------------------------------------------------------------------- Betty Baibokas Bliss; https://bliss.uberinternal.com/contacts/f413678e-0a43-4e5f-83a3-ccee89ca7030 LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Calling regarding to her earning that she did not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ------------------------------------------------------------ KIMBERLY BRADLEY Bliss; https://bliss.uberinternal.com/contacts/aefcce37-33bb-4928-a085-6aa59be71fab LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to her insurance and a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask more information of the promotion Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- TOLOLA TULA Bliss; https://bliss.uberinternal.com/contacts/f21183b7-6709-40a0-a76f-ff734ecba60b LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Calling regarding to his account that is being rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations --------------------------------------------------------------------- FATEH MUHAMMAD Bliss; https://bliss.uberinternal.com/contacts/24ff4da7-65e8-4d00-b970-996231cd0b8d LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to cancel the trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM Missing from trip history --------------------------------------------------------------------- ABRAHAM MATWOS Bliss; https://bliss.uberinternal.com/contacts/29c259af-7966-4ed1-a8f0-62f472af2d7d LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped Call Action Taken: Try to call back but the driver is not available and turn into voice mail. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call ------------------------------------------------------------ DAVID BARRETT Bliss; https://bliss.uberinternal.com/contacts/7435cf4d-dee4-4da3-bd61-8c96a2af8d93 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling and believe that he is being scam Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review ----------------------------------------------------------- MOHAMMAD SEKANDARI Bliss; https://bliss.uberinternal.com/contacts/2fbeeeeb-cc0a-4128-ad87-a89296013139 LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM --------------------------------------------------------------------- Peter Rocky Bliss; https://bliss.uberinternal.com/contacts/f1aa1eb1-9661-4656-bf46-a1b50fff9508 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the trip that he done Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? no Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM --------------------------------------------------------------------- Rafael Rosario Bliss; https://bliss.uberinternal.com/contacts/2346fa84-68c6-4d67-b3b8-c5675d884122 LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ------------------------------------------------------------ RODOLFO LOPEZ SERRANO Bliss; https://bliss.uberinternal.com/contacts/48b69a62-6420-40fe-9c81-f486722a5443 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver ask to transfer to Spanish department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Kenneth Littleton Bliss; https://bliss.uberinternal.com/contacts/1b747ec6-460c-4d0e-b012-b37a8f0f8c82 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? driver ask for a sup call Action Taken: Educate the driver regarding to the status of his background check but the driver ask for a sup call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM Asked why background check stalled --------------------------------------------------------------------- Braeden Haniford Bliss; https://bliss.uberinternal.com/contacts/6f7555b0-7cf3-478e-a16b-dc9ace3b4edd LOB: EARNERPRIORITY CT: other Reason for Calling: driver is calling and asking to be transfer to the right department for his concern Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM --------------------------------------------------------------------- Kristen Jackson Bliss; https://bliss.uberinternal.com/contacts/88afc08b-f72a-4440-9df6-990bf3ed94c5 LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: step 21 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM Eligibility Check ------------------------------------------------------------ MANDEEP JAWANDA Bliss; https://bliss.uberinternal.com/contacts/84897f8e-a3af-44f4-a06a-84c5481f1f54 LOB: EARNERPRIORITY CT: other Reason for Calling: Driver calling regarding to the negative earning into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review ----------------------------------------------------------- MICHAEL BAIR JR Bliss; https://bliss.uberinternal.com/contacts/4b8f327f-4f96-4a26-9760-97ae80b4fde9 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to restore his reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Q12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old --------------------------------------------------------------------- HEATHER NOBLE Bliss; https://bliss.uberinternal.com/contacts/434ed804-f642-4ad1-ba8f-fa63eb42cb64 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber application that is not working into his ends Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners --------------------------------------------------------------------- Muhammad Khan Bliss; https://bliss.uberinternal.com/contacts/c44e19b4-3fee-4fda-9731-2189c8103b0a LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to report the passenger and believe that is using illegal substances Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver to transfer to safety department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ------------------------------------------------------------ Charles Kendrick Bliss; https://bliss.uberinternal.com/contacts/aff02574-8861-4ee6-b0ab-20cc2a597f84 LOB: EARNERPRIORITY CT: other Reason for Calling: Driver is asking what is his very first start on using the driver app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver regarding to the date of using the uber app Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM ----------------------------------------------------------- SERGIO BECERRA JR Bliss; https://bliss.uberinternal.com/contacts/adc55ea0-69b2-4566-95b0-afcc8dd04fb6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to hid over pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? dropped call Action Taken: Driver dropped the call try to call back but the driver is not answering Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call --------------------------------------------------------------------- SYED JAVED Bliss; https://bliss.uberinternal.com/contacts/3cf001e6-be68-4b9b-b409-a267c36b3abc LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a scammer and the thing happened to him Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM --------------------------------------------------------------------- BRIAN KITTLE Bliss; https://bliss.uberinternal.com/contacts/df91475c-6602-4ee4-90b5-fc2a8d5c75a3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ------------------------------------------------------------ TIVON GREEN https://bliss.uberinternal.com/contacts/6ae5ddb9-72f7-41a6-8daf-527e3a0c2147 Bliss; LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his insurance Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? No Action Taken: ask for the information of the insurance that he is about to upload Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Gigs-Document-Status-Check Document Missing ----------------------------------------------------------- JIMMIE LEE Bliss; https://bliss.uberinternal.com/contacts/9dc216da-03e2-420a-b1c8-9f974b60f3f7 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that he is not able to get a request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand --------------------------------------------------------------------- Dorsey Jackson Jr Bliss; https://bliss.uberinternal.com/contacts/323ff62e-67fa-42a7-992a-624f814a05de LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling asking for an available sup call because his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM Eligibility Check --------------------------------------------------------------------- Richard Aquino Bliss; https://bliss.uberinternal.com/contacts/f73646d7-a258-4f27-b591-0d2188371a84 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to activate his Uber plus card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped call Action Taken: try to call back but the driver is not available Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM ------------------------------------------------------------ GARRY PEARSALL Bliss; https://bliss.uberinternal.com/contacts/e69db987-7dd7-45aa-be7c-f640b1ebc801 LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver Is calling regarding to his account that his not active Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners ----------------------------------------------------------- Sana Elham-Ahmed Bliss; https://bliss.uberinternal.com/contacts/87f96e90-f072-4fab-bdd6-edb5f70c8ba5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that she receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders Waitlisted or rejected for quality issues --------------------------------------------------------------------- FROILAN JOAQUIN Bliss; https://bliss.uberinternal.com/contacts/de226873-ed7f-4421-b1de-0d8e4da02333 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped call Action Taken: try to call back but the driver is not available Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call --------------------------------------------------------------------- Stephen Koach Bliss; https://bliss.uberinternal.com/contacts/b6508f8f-8bca-449b-975f-93b186f3749b LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM 2023 hundai tucson red lp:755ZAV Vin:5NMJF3AE0PH202233 ------------------------------------------------------------ Jason Ellet Bliss; https://bliss.uberinternal.com/contacts/df41efeb-4a9f-48a7-9751-bdabbcf7df61 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his auto pay out that he still not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ----------------------------------------------------------- Robert Smith Bliss; https://bliss.uberinternal.com/contacts/56e21bf2-6078-4f9c-be4e-fe5a0b16cd94 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding the earning that is being cash out by the wrong bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Route to AsrLink:https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review -------------------------------------------------------------------- Jatinder Singh Bliss; https://bliss.uberinternal.com/contacts/762bc8f8-86d5-43f2-a87f-1ad2471691be LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is asking regarding to his account that h Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? route NYC Action Taken: route NYC Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NYC-TLC --------------------------------------------------------------------- MICHAEL COE II Bliss; https://bliss.uberinternal.com/contacts/c7c9b739-d825-4ad3-9008-0d50298b15ba LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ------------------------------------------------------------ Mustafa Zatar Bliss; https://bliss.uberinternal.com/contacts/24e872b9-f26d-4265-a89b-a1c63fa0cb3e LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking for his cleaning fee Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the driver already receive the earning but the driver is still asking for a support of a sup call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ------------------------------------------------------------- Shakil Alam Bliss; https://bliss.uberinternal.com/contacts/7c4467ff-fb96-49df-89b8-670c6486341e LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account and believe that his account is being use by the other Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review ----------------------------------------------------------------- Susan Phonix Bliss; https://bliss.uberinternal.com/contacts/1a7e89a8-412e-4521-ac43-e88aee469f9e LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promotion that she didn't receive the earning Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM --------------------------------------------------------------------- Kwesi Duncan Bliss; https://bliss.uberinternal.com/contacts/1f9df52e-201c-45c5-8cb9-caf28d013d1b LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that the Uber x is not showing on the preference to take the request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File a C360 Action Taken: step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM ------------------------------------------------------------ 05/12/2023 Alius Paul Bliss; https://bliss.uberinternal.com/contacts/9ac49f46-f8a1-4794-a557-54f1b855d2d8 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his rating Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM ----------------------------------------------------------- RAPHAEL RUIZ Bliss; https://bliss.uberinternal.com/contacts/f3410433-41da-40cb-983d-0a7968249dda LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip and acceptance and the trip that is missing to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more additional information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM Missing from trip history --------------------------------------------------------------------- FRANK FELICIANO Bliss; https://bliss.uberinternal.com/contacts/5b0272cf-90d9-4c5a-88f2-10249de55c8a LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his flat tier Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to safety department Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM --------------------------------------------------------------------- SHERI KEELER Unauthorized Login Bliss; https://bliss.uberinternal.com/contacts/dd05a6c8-09ec-400d-912e-0612a118795c LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that she is not able to add a new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver to transfer to and to be handle by our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 9:54 pm +08 ------------------------------------------------------------ ALAIZJA SARAGOSA Bliss; https://bliss.uberinternal.com/contacts/4b1f5d8c-b3b7-4b5e-a198-ea4a816bf981 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that her Uber pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Uber-Pro-Card-UPC ----------------------------------------------------------- Michael Blair Jr Bliss; https://bliss.uberinternal.com/contacts/086722c5-4c9d-48c2-b1ad-14c5f587a729 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his insurance Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the document once the old document is expired Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected --------------------------------------------------------------------- Kushal Jaat Bliss; https://bliss.uberinternal.com/contacts/6a9a5020-9f01-4c5a-a738-00048e5dfaa6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that is being on rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver regarding to his BGC that is being failed due to his MVR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM --------------------------------------------------------------------- Derek Krmpotich Bliss; https://bliss.uberinternal.com/contacts/d6a69a51-bbd9-4673-8b87-e05552f702ab LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that he is not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the reason why his not able to go online is because his BGC is already expired Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-Expired ------------------------------------------------------------ Frank Alorsor Bliss; https://bliss.uberinternal.com/contacts/599b7c33-f761-4d26-8e83-52c3c6fbb041 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with the fare seems low Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fare-seems-low-NORTHAM ----------------------------------------------------------- FRANTZOU FRANCOIS Bliss; https://bliss.uberinternal.com/contacts/3936b3d1-fa25-4e64-908b-504230a952aa LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a taxes summary Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/Taxes-NORTHAM --------------------------------------------------------------------- KARL MARIANO Bliss; https://bliss.uberinternal.com/contacts/fbb0085d-b5d3-4acf-9897-9ec09bd9a806 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not receiving reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Q12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old --------------------------------------------------------------------- Arthur Lottie Sr Bliss; https://bliss.uberinternal.com/contacts/edbbcd1a-c53a-4d44-8b4d-1c9452b12e76 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ------------------------------------------------------------ NANCY FORCONE Bliss; https://bliss.uberinternal.com/contacts/12a0e2c4-5a34-41fd-9a03-45f0cd5d3945 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ----------------------------------------------------------- NAHEEN IQRA Bliss; https://bliss.uberinternal.com/contacts/78a5ac17-1521-4a00-a3fe-0888c8f09196 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he need to upload the document that his name is also Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check Document Missing --------------------------------------------------------------------- Naem Tawadrous Bliss; https://bliss.uberinternal.com/contacts/6b1af7d5-1944-4aca-b260-524412c06947 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the adjustment that his saying of his trip that he didn't receive yet Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that he already receive the payment but its not showing into his end so he ask for a support of a sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review --------------------------------------------------------------------- Lorena Romero Bliss; https://bliss.uberinternal.com/contacts/15126e18-dde5-467d-b8a5-e65da1574f52 LOB: EARNERPRIORITY CT: other Reason for Calling: driver is calling regarding a compensation of her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ------------------------------------------------------------ MOHAMED GAFOOR Bliss; https://bliss.uberinternal.com/contacts/37cf17f5-8fde-42ec-a158-02e736c9acaf LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference Not getting requests due to low demand ----------------------------------------------------------- ANURAN CHAKMA Bliss; https://bliss.uberinternal.com/contacts/0f76953c-5af2-4620-a932-57aed6d89825 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM --------------------------------------------------------------------- JAY KURMAY Bliss; https://bliss.uberinternal.com/contacts/3dc85b3d-2938-4a6f-a00f-68fe3934f98f LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference --------------------------------------------------------------------- JOVAN PILLOW-HARMON Bliss; https://bliss.uberinternal.com/contacts/70268b2e-2d64-4bc3-a887-ff1fe6df1d7f LOB: EARNERPRIORITY CT: Other Reason for Calling: Drive is calling that is not able to add a new card into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Route to ASR Action Taken: Educate the driver to send the issue over the right team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sat, May 13th 2023, 2:30 am +08 Unauthorized Login ------------------------------------------------------------ ERIC CECCHETTINI Bliss; https://bliss.uberinternal.com/contacts/6accf1f6-7f60-4d85-a3da-fbe4513c6cd7 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- MOHAMMAD ZIDAN Bliss; https://bliss.uberinternal.com/contacts/d38d4a97-9d14-46ae-bf87-0cc774005c7d LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver Regarding to his MVR record Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/U-S-Background-Check-Failed Doesn’t know why can’t go online --------------------------------------------------------------------- Rojelio Alcaide Bliss; https://bliss.uberinternal.com/contacts/e6540426-2728-45d3-b1b1-37a726adaa9f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking how to apply the Uber pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Uber-Pro-Card-UPC --------------------------------------------------------------------- Samuel Diamond Bliss; https://bliss.uberinternal.com/contacts/0cc8fe88-4db2-4c33-87ff-9662c74752f3 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ------------------------------------------------------------ Pavitter Singh Bliss; https://bliss.uberinternal.com/contacts/ed6b40f0-013a-448f-8c80-9ef6ff7c4bf3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to add a vehicle into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM ----------------------------------------------------------- Mychelle Freitas Da Silva Bliss; https://bliss.uberinternal.com/contacts/50480f08-dc23-4c9c-992f-f457ab07b829 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for her earning regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Lisa Singh Bliss; https://bliss.uberinternal.com/contacts/ff43c2da-505c-4f1c-9453-b1ce67b16bf3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for her earning regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- BETTINA SCHAUM-POST Bliss; https://bliss.uberinternal.com/contacts/e58017f1-b64c-48c3-9776-b4af2948e424 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promoting that is not showing on his drivers app has an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- John Rogers Bliss; https://bliss.uberinternal.com/contacts/edf7f8d8-ad21-45bc-9b9e-b4e8451e7f70 LOB: EARNERPRIORITY CT: Other Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Jonis Soime Bliss; https://bliss.uberinternal.com/contacts/76cd311d-77bd-42c6-b0c7-e216cd331227 LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations ----------------------------------------------------------- JASON MCKENZIE Bliss; https://bliss.uberinternal.com/contacts/2253a417-1950-42e8-9190-45acab2f8e87 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber app that is not working into his ends Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- Jameel Zafar Bliss; https://bliss.uberinternal.com/contacts/251975ab-decb-4d94-8438-d3b18070c70b LOB: EARNERPRIORITY CT: other Reason for Calling: Driver ask to transfer to a safety department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Uweze Okundonor Bliss; https://bliss.uberinternal.com/contacts/7e31a024-d7d2-465d-a8ce-dffd798bd37f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- FNU SACHIN Bliss; https://bliss.uberinternal.com/contacts/b40b1f69-7ce6-4420-a62a-20805da8fc0c LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? sup call Action Taken: step 10 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Wilfredo Salazar Bliss; https://bliss.uberinternal.com/contacts/55780fd9-5bd6-409a-a7e6-a9cbfb9f19fc LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the documents while using a rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to vehicle solution Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- CHARLES PALMER JR Bliss; https://bliss.uberinternal.com/contacts/e93d16d4-64c5-4c28-aec0-862db8e8c7f7 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for her earning regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- anthony banales Bliss; https://bliss.uberinternal.com/contacts/e85e9b18-e1a7-4d37-8cc6-ea11562a31a4 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promotions Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- SHILO WOOLSEY Bliss; https://bliss.uberinternal.com/contacts/cc298829-6dde-42b1-8eb1-9e06f6122d09 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to replace a new profile photo Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/profile-pic-NORTHAM ----------------------------------------------------------- Tanveer Paul Bliss; https://bliss.uberinternal.com/contacts/c6988d7d-1da2-4062-a824-f1dd2715fa11 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the document on how to upload Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- Laura Olaluwoye Bliss; https://bliss.uberinternal.com/contacts/576e3b17-f3b2-416f-9bbf-4e60dc472c09 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- 05/13/2023 ELIAS GARCIA-HERNANDEZ Bliss; https://bliss.uberinternal.com/contacts/640786f3-bff2-4cbb-bc65-056bc951e049 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ----------------------------------------------------------- ASHLEY WILSON Bliss; https://bliss.uberinternal.com/contacts/8a677adb-2790-4159-8d6d-3a63bc284cec LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to a rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to rental department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Rustamjon Isroilov Bliss; https://bliss.uberinternal.com/contacts/9d04c409-75f5-43f3-918b-37a3029e01db LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his working time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time ----------------------------------------------------------- Charles Brantner Bliss; https://bliss.uberinternal.com/contacts/493410c2-b1e4-4c4b-a866-844df85c15bc LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Pierre Mcghee Williams Unauthorized Login Bliss; https://bliss.uberinternal.com/contacts/743ac0bc-8b15-4796-bb26-486c9abd79e6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that his not able to add a new bank account into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Wed, May 10th 2023, 1:28 am +08 ----------------------------------------------------------- Roland Garland Bliss; https://bliss.uberinternal.com/contacts/642242c0-81d0-4b36-8aa0-1174757896a0 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his ride Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more info Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- Erica Franco Bliss; https://bliss.uberinternal.com/contacts/2e9a1b3a-290e-4c90-a60c-27b40e8a14a8 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 10 but the driver ask for a sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending step 22 ---------------------------------------------------------- GEORGE ELIZBARASHVILI Bliss; https://bliss.uberinternal.com/contacts/a4a49f79-2156-4f7d-8131-9df84ed94815 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: i advise the driver to do the BTS and the driver able to go online. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM ----------------------------------------------------------- Michael Manarina Bliss; https://bliss.uberinternal.com/contacts/180bd1a5-3a08-4357-965c-b3d9f94c3b76 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to return an item Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: Educate the driver to send the concern to our deducated team for lost item Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Name of Driver: Michael Manarina -Issue: Driver returned item -Trip Time and Date: Sat, May 13th 2023, 6:25 am PDT -Item: Jacket -Item returned directly to rider: (N) -Can we share phone number to rider: +17029020229 - If YES, please provide the number ----------------------------------------------------------- JACQUESE BLACKSHEAR Bliss; https://bliss.uberinternal.com/contacts/b1ba29f9-e8e2-47fe-9234-9b87dbaa5513 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to rental car Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- AARON NORMAN Bliss; https://bliss.uberinternal.com/contacts/9bf53b91-af83-49bb-8a51-0bd51030c72e LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM ----------------------------------------------------------- AUDI GADSDEN Bliss; https://bliss.uberinternal.com/contacts/a448e38c-4aa6-4cf0-9e8e-89699bc5e8d4 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that being deactivated and want to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: the driver is talking some verbal words already Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Global-Safety-Support-Taxonomy-Verbal-Altercation ----------------------------------------------------------- Mohammad Mustafa Bliss; https://bliss.uberinternal.com/contacts/d411a107-94c9-48e8-9213-4a46ba04f6d8 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that he believe that someone is trying to use his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review Unauthorized login ---------------------------------------------------------- MELISSA JACKSON Bliss; https://bliss.uberinternal.com/contacts/b8818929-89a8-4a02-b4da-074071ffee79 LOB: EARNERPRIORITY CT: other Reason for Calling: Driver is calling regarding to his driving time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time ----------------------------------------------------------- CLINTON WILLIAMS Entering or updating bank information Bliss; https://bliss.uberinternal.com/contacts/31a57d67-51f1-4c5a-bf63-907c97918972 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his uber debit card that he forget the pin Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to call the branch of his bank account Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM ----------------------------------------------------------- MARVINA JAMES Bliss; https://bliss.uberinternal.com/contacts/cf79e149-af6b-4183-8b09-be4a1dc2c477 LOB: EARNERPRIORITY CT: Other Reason for Calling: Empty Call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Empty call Action Taken: try to call back but it turn into voice mail Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- MARSHALL BOLDEN Bliss; https://bliss.uberinternal.com/contacts/1f9adcf3-795f-4cd8-8d44-82467373a338 LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM ----------------------------------------------------------- Mohammad Almer Hotak Bliss; https://bliss.uberinternal.com/contacts/9c0a8ec4-548d-46d0-b410-01e0d51fbff5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the email Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ----------------------------------------------------------- LEV BOVIN Bliss; https://bliss.uberinternal.com/contacts/2cc6666a-d677-481a-8dca-ac5b6938ed47 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earnings Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Educate the driver to send a screen shot Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Previously-adjusted-fare-NORTHAM ---------------------------------------------------------- CHRISTOPHER HERNANDEZ Bliss; https://bliss.uberinternal.com/contacts/47c3cffe-5921-4181-b084-3441b568a8c9 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: while on the process of checking his account the driver got the call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- Syed Shahidi Bliss; https://bliss.uberinternal.com/contacts/49e306cd-c991-4885-995f-704bbc92302b LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the fare of his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- DONALD CUNNINGHAM Bliss; https://bliss.uberinternal.com/contacts/7e3559a4-0cef-4e77-b12e-1d847a1b9eeb LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ----------------------------------------------------------- Michael Silva Bliss; https://bliss.uberinternal.com/contacts/9a0cf7bf-a962-4051-949f-1e8a66889952 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the compensation of the delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Karissa Klassen Bliss; https://bliss.uberinternal.com/contacts/ba76f574-fed3-401c-9e14-d8eaeff9771d LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking for help regarding to buy gas Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to safety department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- ANWIN NAMBUSSERIL THOMAS Bliss; https://bliss.uberinternal.com/contacts/38b2257d-c9c4-43e7-80e3-2de92de72390 LOB: EARNERPRIORITY CT: Switch flow Reason for Calling: Driver is asking to switch the platform that he is using in the app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be off line for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM ---------------------------------------------------------- CARLOS CHAURAN MONROY Bliss; https://bliss.uberinternal.com/contacts/fa36dd5a-04d7-4597-b864-924340334a96 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC is expired Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate to rerun the BGC Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-United-States-Canada-Home-NORTHAM ----------------------------------------------------------- YASSER FAID Bliss; https://bliss.uberinternal.com/contacts/4423b2d0-6148-4410-b348-b982eebbd33f LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding on how to upload the document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- Aakash Mankani Bliss; https://bliss.uberinternal.com/contacts/8bc0b2e6-c086-4140-b697-805c820f9cb6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip for fare review Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fare-seems-low-NORTHAM ----------------------------------------------------------- geleena gilgeours Bliss; https://bliss.uberinternal.com/contacts/51db6c07-d9f6-407a-9d38-96efa2e1703a LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding her earning that is being cash out by deferent account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review ----------------------------------------------------------- Daniel Hebert Bliss; https://bliss.uberinternal.com/contacts/dcc35458-eaf9-43e5-8419-95609587e581 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to switch the city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- KENLI RYAN Bliss; https://bliss.uberinternal.com/contacts/dd0263a7-8f4b-4630-9ed0-ab3082f32fd5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ---------------------------------------------------------- MOUHAMADOU FAYE Bliss; https://bliss.uberinternal.com/contacts/4c9b8e95-9e0a-4b76-bfc2-34fe5ccf9413 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to switch the city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- JOSE FLEURENA Bliss; https://bliss.uberinternal.com/contacts/2a69cb55-9912-4d97-8490-02d52befa832 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- ATIF BENSON Bliss; https://bliss.uberinternal.com/contacts/a790cf7e-7ca4-44be-b09d-8e8a3a058871 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling that his not able to add anew bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to send the issue to our support Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 2:52 am +08 ----------------------------------------------------------- Varghese Thomas Bliss; https://bliss.uberinternal.com/contacts/6f656afb-9b10-4d60-8d4e-a34598df3e16 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber application Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- Jawad Rashid Bliss; https://bliss.uberinternal.com/contacts/bb6da3be-c29a-4b68-bae5-a158b6193484 LOB: EARNERPRIORITY CT: Switch City Reason for Calling: Driver is calling regarding on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Sup call Action Taken: Step 2 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- ANGELY QUINTERO TORREALBA Bliss; https://bliss.uberinternal.com/contacts/80b19388-d597-4d3f-a7f2-ed927f617935 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ---------------------------------------------------------- Lawrence Dwyer Jr Bliss; https://bliss.uberinternal.com/contacts/53a7edc2-d6de-45b1-acfa-b7f92682b582 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his acceptance and the missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? no Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- TAKIA BRUNSON Bliss; https://bliss.uberinternal.com/contacts/40ad9a28-50ad-47cd-952b-8863fb305811 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that she not able to add a new debit card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: educate the driver that the issue is better to be suited to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 3:09 am +08 ----------------------------------------------------------- 05/14/2023 CHRIS SWANSON Bliss; https://bliss.uberinternal.com/contacts/822a4f35-dc2d-401b-b29b-c04b25ca3896 LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- RYAN BONNICHSEN Bliss; https://bliss.uberinternal.com/contacts/73f93a98-3c6d-458b-abde-d80087051715 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Paramvir Singh Bliss; https://bliss.uberinternal.com/contacts/88583056-f5a7-4cac-b3e7-f96e5d316468 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the status of his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the vehicle is effective inly for 7 years Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM ----------------------------------------------------------- Mario Albano Bliss; https://bliss.uberinternal.com/contacts/773bea60-c931-4636-bb65-97a95879cadd LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he upload the wrong type of document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected ---------------------------------------------------------- Davin Perez Bliss; https://bliss.uberinternal.com/contacts/8deceb44-683c-4ef8-bbba-80aebfe970ca LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to an incident happen to him today Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- DANIEL MASLOV Bliss; https://bliss.uberinternal.com/contacts/072f2e38-f799-46fa-9f40-cae413dbe5e5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Asking for compensation by kicking on the queue Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 7 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/FIFO-Queue-Troubleshooting-NORTHAM ----------------------------------------------------------- ADAM BLACKWOOD Bliss; https://bliss.uberinternal.com/contacts/2ff60999-4090-4ca6-b881-29bcee0996e7 LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- James Conwell Bliss; https://bliss.uberinternal.com/contacts/f9a1d35a-320d-4a35-87f8-3378472a1c28 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account by the rides the he cancel Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM ----------------------------------------------------------- MARCEL MONTERO Bliss; https://bliss.uberinternal.com/contacts/0ba4d034-ee7b-4080-854f-51f2b0546769 LOB: EARNERPRIORITY CT: Other Reason for Calling: Add bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver to send the issue to our support team. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 8:21 am +08 ----------------------------------------------------------- YURIK GEVORGYAN Bliss; https://bliss.uberinternal.com/contacts/e45ed32e-117d-42f3-86b7-5038865f52fd LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ---------------------------------------------------------- Alcides Tubella Saavedra Bliss; https://bliss.uberinternal.com/contacts/34b044e3-1a7b-4e95-8790-cb166d6ed98e LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow and add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 on adding a vehicle Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM-One-Earner toyota venza 2021 red vin: JTEAAAAH5MJ010305 PLATE:SRG1066 ----------------------------------------------------------- Didarul Islam Bliss; https://bliss.uberinternal.com/contacts/817d7e41-c199-4d4b-9775-7386418ad95d LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- Zhvanni Kcourtzanni Bliss; https://bliss.uberinternal.com/contacts/af395990-7968-4169-9455-42fe8b176fa3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a sup call regarding to a Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the document need supporting documents Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected ----------------------------------------------------------- Mustafa Ozcan Bliss; https://bliss.uberinternal.com/contacts/0502c9c7-7798-4031-8a7f-2ff23b54ca35 LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- SHANELL BEAUFORD Bliss; https://bliss.uberinternal.com/contacts/78a6c36e-a270-4b0a-8809-9df7e238697e LOB: EARNERPRIORITY CT: Other Reason for Calling: driver receive a notification Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders Waitlisted or rejected for quality issues ----------------------------------------------------------- NICHOLAS RIVERA Bliss; https://bliss.uberinternal.com/contacts/0d37dda2-3263-46ed-8bd8-05aa11af6ba6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ---------------------------------------------------------- DONALD BOGLE Bliss; https://bliss.uberinternal.com/contacts/1ec21bc3-6028-48d7-860b-7322c2368071 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: educate the driver to transfer to uber eats Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Erika Munoz Bliss; https://bliss.uberinternal.com/contacts/81348b1b-ae7f-4c63-b6b9-6e546b99ab05 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ----------------------------------------------------------- Semen Avanesian Bliss; https://bliss.uberinternal.com/contacts/ce98fcce-80b0-4a1f-bbef-f9ac701dbe62 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling to be a fleet driver Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to contact her fleet operator to his his account as a fleet driver Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fleet-Relationships-NORTHAM ----------------------------------------------------------- Cassandra Norris Bliss; https://bliss.uberinternal.com/contacts/18c960f1-bb17-47ae-a3d2-b1aef13fc5ae LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- Chandra Boddi Bliss; https://bliss.uberinternal.com/contacts/4e8c8823-6c17-47d2-9d91-fb292da8ba83 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Jacquelyn Biggio Bliss; https://bliss.uberinternal.com/contacts/1429ef6b-1711-46ba-949c-1a4f7937b116 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with a cancellation fee of the delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ---------------------------------------------------------- devonta dunn Bliss; https://bliss.uberinternal.com/contacts/0da906c9-cda4-4ba8-bb12-eca3b7af8498 LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- ANGELA RAMOS RAMIREZ Bliss; https://bliss.uberinternal.com/contacts/9d3c264e-fd82-4ee4-9064-2d18338ec1e5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with a delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Azouaou Dahmani Bliss; https://bliss.uberinternal.com/contacts/0af5d901-3f7b-449a-b489-8f7507ce4965 LOB: EARNERPRIORITY CT: Other Reason for Calling: missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- Kervens Jovin Bliss; https://bliss.uberinternal.com/contacts/52c35b95-5ec6-4bee-8814-3835ead9e38d LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: Route to ASR Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 10:31 am +08 ----------------------------------------------------------- Justin Long Bliss; https://bliss.uberinternal.com/contacts/c90de4f3-e95d-4c4f-9164-17976dc4135c LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to change the address of his trip in order for him to finish the promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that we cant change the address of his trip in order for him to finish the promotion. Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-available-promotions-or-not-being-offered ----------------------------------------------------------- NAHEEN IQRA Bliss; https://bliss.uberinternal.com/contacts/be24bfee-9217-46f3-8d7d-c901daca33ae LOB: EARNERPRIORITY CT: Other Reason for Calling: document rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the document does not match the information to the other document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected ---------------------------------------------------------- https://bliss.uberinternal.com/contacts/90750d14-885f-4d6b-834c-0f722436db4e Bliss; JEET PATEL LOB: EARNERPRIORITY CT: Other Reason for Calling: driver ask for compensation for Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM Missing from trip history ----------------------------------------------------------- GRACE ACHIGBUE Bliss; https://bliss.uberinternal.com/contacts/490a1ddf-5d1b-42bd-9e19-5bee2f58bba4 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Patricia Bavosi Bliss; https://bliss.uberinternal.com/contacts/9c253667-285d-42c6-8858-abb9f841630f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- 05/15/2023 Jason Tucker Bliss; https://bliss.uberinternal.com/contacts/12604e80-cb21-4efd-bd0a-76a67b39ba38 LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant add new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Mon, May 15th 2023, 6:43 pm +08 ----------------------------------------------------------- Martin Verniero Bliss; https://bliss.uberinternal.com/contacts/1f13817f-4ecd-4df9-b0d3-f05f7bedf189 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver receive an email saying to call Uber support Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that his account is updated and there is nothing wrong with his account Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM ----------------------------------------------------------- TULANI SLEDGE Bliss; https://bliss.uberinternal.com/contacts/5bb390bb-0b9a-4b41-8e4d-41e1c8bb08f2 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver receive an email notification Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders Waitlisted or rejected for quality issues ---------------------------------------------------------- Mamady Konate Bliss; https://bliss.uberinternal.com/contacts/0b8d72c0-3c40-41a9-ae5d-af9a3c030dfd LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip and the bad attitude of the rider Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Feedback-about-rider-NORTHAM Feedback about rider Attitude ----------------------------------------------------------- JACOB SNYDER Bliss; https://bliss.uberinternal.com/contacts/d38faabd-bef3-4ef7-ba65-05f1ae591c82 LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- TENYSHA JENNINGS Bliss; https://bliss.uberinternal.com/contacts/58d48346-4162-4408-86ab-322c5551da69 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning that she not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ----------------------------------------------------------- ANGELA JONES Bliss; https://bliss.uberinternal.com/contacts/e98142a7-e017-4b0d-bf54-9bfb5807223a LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver receive an email notification Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ----------------------------------------------------------- Codie Solomon Bliss; https://bliss.uberinternal.com/contacts/53bf8b8e-8630-4c70-a5cb-de17c39d8e4b LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- CORI SUELL Bliss; https://bliss.uberinternal.com/contacts/4bec2b8c-dcaa-45df-93a5-01ab51264c3f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ---------------------------------------------------------- Rizwan Pervaiz Bliss; https://bliss.uberinternal.com/contacts/68cc421c-a83f-4b6a-9995-8044b9c855c2 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the correct document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- SHOLANDA LAWRENCE Bliss; https://bliss.uberinternal.com/contacts/eab133b5-8b92-4e42-b20d-f563cc709ac5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with his account that she not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver regarding to his BGC Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-background-check-adverse-action Doesn’t know why can’t go online ----------------------------------------------------------- Atif Jaleel Bliss; https://bliss.uberinternal.com/contacts/a8b0d7ad-59f4-4562-a06a-a987eec3a82b LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 11 Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- Angela Dilbeck Bliss; https://bliss.uberinternal.com/contacts/e560ae33-09fb-4351-9756-3e5e209ac652 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to her account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM ----------------------------------------------------------- Cristian Tineo Bliss; https://bliss.uberinternal.com/contacts/fc70e650-2b6a-47a6-9cc6-3ded2eef2844 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver ask to transfer to Spanish dept. Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- TALANIECE BREWER Bliss; https://bliss.uberinternal.com/contacts/7824df63-a5b3-4a41-84af-7041f7f095bd LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the rating that she receive and asking to transfer to delivery department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Explanation of rating ---------------------------------------------------------- Kristina Campagna Bliss; https://bliss.uberinternal.com/contacts/8630da16-3961-4190-9a10-ab9d15fa2870 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? No Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- Kenneth Valdivia Bliss; https://bliss.uberinternal.com/contacts/86af975d-0b06-4ad1-86ff-7a0ee7ba3218 LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be off for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM ----------------------------------------------------------- Daud Salimi Bliss; https://bliss.uberinternal.com/contacts/d4750444-af2a-486b-9346-89c2d04b4d08 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver receive a notification regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ----------------------------------------------------------- Abdourahmane Ndongo Bliss; https://bliss.uberinternal.com/contacts/d040241a-b9be-4205-a626-3922b51fc034 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver calling regarding to his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he upload the wrong type of document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected ----------------------------------------------------------- Kamin Kamin Edit vehicle info Bliss; https://bliss.uberinternal.com/contacts/84a8d25d-94b8-43d7-851a-d2002fbc18e3 LOB: EARNERPRIORITY CT: Reason for Calling: Driver want to update the color of his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM-One-Earner ----------------------------------------------------------- Charles Maddox Bliss; https://bliss.uberinternal.com/contacts/26b0147c-5d09-4e40-bdd4-2db4b856af5d LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM ---------------------------------------------------------- KENNEDY JACKSON Bliss; https://bliss.uberinternal.com/contacts/b53adba7-869d-48e2-9f63-e8c2bca23b83 LOB: EARNERPRIORITY CT: Other Reason for Calling: Not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM ----------------------------------------------------------- Monica Kistler Bliss; https://bliss.uberinternal.com/contacts/7607f61e-7f5b-4555-aff7-ed1feecea500 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the address into her taxes Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that we dont have an option to change yet the driver ask for a Sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Taxes-NORTHAM ----------------------------------------------------------- Mohan Dharaneepathy Bliss; https://bliss.uberinternal.com/contacts/7f62bbc6-73f1-4596-904f-a9f620c72882 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the error of the Uber application Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to Asr Action Taken: Step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- Nurali Samidin Bliss; https://bliss.uberinternal.com/contacts/0b1ae309-a9e3-4a37-82d1-650fd043d1df LOB: EARNERPRIORITY CT: Other Reason for Calling: Asking for his earning statements Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/how-earnings-statements-are-organized-NORTHAM How to read payment statements ----------------------------------------------------------- Abdirizak Abdi Bliss; https://bliss.uberinternal.com/contacts/876f8271-f13a-48f3-bf62-eeecc450fff0 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners ----------------------------------------------------------- Denise Gardner Bliss; https://bliss.uberinternal.com/contacts/a494501e-ac99-4ff1-8914-78d4b39e21b8 LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ---------------------------------------------------------- YUANBING LEI Bliss; https://bliss.uberinternal.com/contacts/4a037ff9-f724-4658-946b-705a5fb92743 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his BGC need to be escalated Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM ----------------------------------------------------------- Jennifer Williams Bliss; https://bliss.uberinternal.com/contacts/5b2beed9-6e5f-4379-82a6-bfc2a598dcab LOB: EARNERPRIORITY CT: Other Reason for Calling: Unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations tzaddik21@gamil.com 7739604770 https://bliss.uberinternal.com/contacts/7673bbb2-82cb-4a9c-8d00-d43be5316d85?newContact=1&tenancy=uber/production ----------------------------------------------------------- DeNon Maryland Bliss; https://bliss.uberinternal.com/contacts/37cbe662-d8a5-45e9-9644-6c15b860297f LOB: EARNERPRIORITY CT: Other Reason for Calling: Can cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 2:54 am +08 ----------------------------------------------------------- Jasmeet Singh Bliss; https://bliss.uberinternal.com/contacts/d6cfb001-1ad1-4e00-bb4f-99c63d8b1e7e LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow and document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be on hold for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM ----------------------------------------------------------- Nicolas Wan Bliss; https://bliss.uberinternal.com/contacts/5cb8bb4b-b48e-481a-b674-93a0f488ef09 LOB: EARNERPRIORITY CT: Not Getting request Reason for Calling: Driver is asking for compensation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? driver insisted to send a screen shot Action Taken: educate the driver to send a screen shot Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR ----------------------------------------------------------- YASIN SAHIN Bliss; https://bliss.uberinternal.com/contacts/49ff2ce3-5613-47c7-9e40-8d08cc67c49b LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM ---------------------------------------------------------- BRUK MOGES Bliss; https://bliss.uberinternal.com/contacts/c3192457-eca1-4d4a-a2c4-bbc10164ada1 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to Asr Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review ----------------------------------------------------------- JOSHUA BURTON Bliss; https://bliss.uberinternal.com/contacts/b9428b82-b021-4ee2-8f64-75f5900e5b70 LOB: EARNERPRIORITY CT: Other Reason for Calling: Empty call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Empty call Action Taken: Empty call try to call back but the driver is unavailable Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- MARK SCOTT Bliss; https://bliss.uberinternal.com/contacts/bc37565f-daa3-4c9c-ab83-0919ed347406 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his earnings Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review ----------------------------------------------------------- John Tanner Bliss; https://bliss.uberinternal.com/contacts/d1f737d9-71b0-487c-b216-47d0eb71b53f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with the notification that he receive and his not able to add bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Mon, May 15th 2023, 10:29 pm +08 ----------------------------------------------------------- junior roldan funes Bliss; https://bliss.uberinternal.com/contacts/4cf81419-c579-4024-a472-bf77dd2c61a3 LOB: EARNERPRIORITY CT: Other Reason for Calling: empty call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Empty call Action Taken: try to call back turn into voice mail Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Shoaib Nazir Ahmadzai Bliss; https://bliss.uberinternal.com/contacts/cc571183-a4f6-49f6-9755-461028adbc7e LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ---------------------------------------------------------- junior roldan funes Bliss; https://bliss.uberinternal.com/contacts/c8e6a346-0927-457d-b350-14c2fc9fda33 LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM ----------------------------------------------------------- Omer Sarwar Bliss; https://bliss.uberinternal.com/contacts/07104622-af98-460a-92cf-96f7e8cbec6f LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- Alejandro Velez Bliss; https://bliss.uberinternal.com/contacts/923f688a-d680-4c7b-bea4-43088b25a56d LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- kailee Ring Bliss; https://bliss.uberinternal.com/contacts/19899686-14dc-4fe1-b006-cfcc02624fd0 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber app error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- SIREANA GARCIA Bliss; https://bliss.uberinternal.com/contacts/9bfffc46-e553-4a39-a000-cb2a9995b179 LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that his account will be off for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM ----------------------------------------------------------- Sahibjeet Sood Bliss; https://bliss.uberinternal.com/contacts/b0f4db6b-d14a-4137-9b88-af905aa44783 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate that his BGC is already pass and all the documents Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM ---------------------------------------------------------- tndl Gurpreet Singh Bliss; https://bliss.uberinternal.com/contacts/88e43b20-2eae-494c-8b5f-3f25d316da31 LOB: EARNERPRIORITY CT: Other Reason for Calling: TNDL Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-ONC-Calgary-TNDL-KB-Updates ----------------------------------------------------------- Brian Appell Bliss; https://bliss.uberinternal.com/contacts/ae6dc7fc-5691-426c-beef-8e6a7cba6c90 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his DL Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the correct document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Mohammad Mafizul Hoq Bliss; https://bliss.uberinternal.com/contacts/5a5b56a9-b596-463a-8409-4cb8706a9152 LOB: EARNERPRIORITY CT: Document Pending Reason for Calling: Not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- 05/18/2023 Abdirashid Abdullahi Bliss; https://bliss.uberinternal.com/contacts/15144ad0-dde7-495e-95f4-8fc2906a4fcb LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document Pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Lamin Jarjusey Bliss; https://bliss.uberinternal.com/contacts/f369ca69-0796-4c2f-99b6-3d0b28ccd0c6 LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information regarding to the error when his about to go online. Action Taken: Educate the driver that all of his document is already approved Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Realtime-ID-Check ----------------------------------------------------------- SUNDAY ESEZOBOR Bliss; https://bliss.uberinternal.com/contacts/a57a6c4b-41a2-463f-a0a7-9da28c963b58 LOB: EARNERPRIORITY CT: Other Reason for Calling: Delete Vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM ---------------------------------------------------------- JAMES TWIDDY Bliss; https://bliss.uberinternal.com/contacts/f1d947ba-5535-4138-b481-a483f34132b2 LOB: EARNERPRIORITY CT: Other Reason for Calling: Add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM 2023 toyota serveco JTMC1RFVOPD107702 ----------------------------------------------------------- Kelvin Duncan Bliss; https://bliss.uberinternal.com/contacts/db4ece53-16ff-40b0-a3df-ce855c0c27bb LOB: EARNERPRIORITY CT: Other Reason for Calling: driver calling that he update his bank account into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? No Action Taken: educate the driver that once he update a new bank account into his account his instant fee will be hold for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM ----------------------------------------------------------- Leah Ryoba Bliss; https://bliss.uberinternal.com/contacts/a77d2d90-5546-41e4-8947-9643d206610e LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his acceptance rate and cancellation rate Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Acceptance-Rate-and-Cancellation-Rate step 14 ----------------------------------------------------------- Courtney Brooks Bliss; https://bliss.uberinternal.com/contacts/14ee4773-c413-4587-bf83-ee7c96abc7c2 LOB: EARNERPRIORITY CT: Not Getting Request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- PAUL ROMANO III Bliss; https://bliss.uberinternal.com/contacts/6ea89c1e-e1ef-4208-85c3-d261d7072e11 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? No Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Antwon Lara Bliss; https://bliss.uberinternal.com/contacts/e0105a67-3a5e-405d-9597-35d80c167003 LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch Flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: educate the driver regarding to switch the platform Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM ---------------------------------------------------------- Steven Church Bliss; https://bliss.uberinternal.com/contacts/e3bf271d-0447-4c25-ab8f-27bc3bd3d839 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask foe more information Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review ----------------------------------------------------------- CHARANJIT SINGH Bliss; https://bliss.uberinternal.com/contacts/8a6d59cd-0013-4f19-bc5c-70bda1c48a0d LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that there is no notification saying that his account is about to be deactivated Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM ----------------------------------------------------------- Eduardo Abud Bliss; https://bliss.uberinternal.com/contacts/fe5a4891-4415-4af7-bd24-f7e412577bcf LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding on not receiving promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File a C360 Action Taken: File a C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-available-promotions-or-not-being-offered ----------------------------------------------------------- okapi chubaka muderhwa Bliss; https://bliss.uberinternal.com/contacts/6cda7054-790e-4e3c-831b-ce22062fd8ed LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the document is not yet approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Keith Ritzberg Bliss; https://bliss.uberinternal.com/contacts/74912afc-031f-40d7-a81b-916f5aa4c5b6 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his costco reward Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program ----------------------------------------------------------- Jimmy Xu Bliss; https://bliss.uberinternal.com/contacts/26caaac0-af3f-4297-aed3-3a95bdccc201 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ---------------------------------------------------------- Shaked BAR TAL Bliss; https://bliss.uberinternal.com/contacts/f8357101-0280-4a53-859e-9187405b2ffc LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding that the application is having an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- CHRISTINE GOUDEAU-BEY Bliss; https://bliss.uberinternal.com/contacts/ee9418c2-a5a2-475d-aebc-5e37e60e48ef LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners ----------------------------------------------------------- Antonio Bright Bliss; https://bliss.uberinternal.com/contacts/c79fb3d6-0bff-4ea9-ae77-7708e53c1437 LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM ----------------------------------------------------------- Jordan Fierro Bliss; https://bliss.uberinternal.com/contacts/6853e851-c03e-4f10-a098-071edfcc4dac LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his costco Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program ----------------------------------------------------------- SYED AHMED Bliss; https://bliss.uberinternal.com/contacts/807650c8-1791-4f7c-ace2-a17a8bac5854 LOB: EARNERPRIORITY CT: Other Reason for Calling: missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- Enrique Quiroz Bliss; https://bliss.uberinternal.com/contacts/e3dd9ed6-9e9f-4217-9b9b-a4c1bcfb7d30 LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting ride Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM ---------------------------------------------------------- Antoine Woods Bliss; https://bliss.uberinternal.com/contacts/2794bfb5-db6e-420c-a684-8d631acd6492 LOB: EARNERPRIORITY CT: Other Reason for Calling: delete vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM ----------------------------------------------------------- RAHUL CHAUHAN Bliss; https://bliss.uberinternal.com/contacts/8b22a349-984d-455c-b215-b2397d6d8e60 LOB: EARNERPRIORITY CT: Other Reason for Calling: City switch Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- Mohmed Ingar Bliss; https://bliss.uberinternal.com/contacts/04b0113d-c1e6-4c9e-8a6f-60681c3daee8 LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM ----------------------------------------------------------- MICHAEL CALDWELL Bliss; https://bliss.uberinternal.com/contacts/4d59af11-b130-4069-ab7a-b1d1e92c5f0f LOB: EARNERPRIORITY CT: Other Reason for Calling: driver cant add a new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM ----------------------------------------------------------- Shital Hossain Bliss; https://bliss.uberinternal.com/contacts/819f9548-b5a4-4df0-a168-9aefb6f87510 LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM ----------------------------------------------------------- MBER COOAK Bliss; https://bliss.uberinternal.com/contacts/b45b1f31-1b3f-4547-8956-44231f2df03f LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to his rental vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ---------------------------------------------------------- Edward Lacy Bliss; https://bliss.uberinternal.com/contacts/cc22ee04-ebc6-4b85-8993-ca16d8d21eb4 LOB: EARNERPRIORITY CT: Other Reason for Calling: Account Inactive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM ----------------------------------------------------------- Anthony Nelson Bliss; https://bliss.uberinternal.com/contacts/da35ef6b-ec9d-4a29-b6fb-6f25a667f110 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to transfer to rental department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- JEREMIAH BAKHSHNIA-NIKPOUR Bliss; https://bliss.uberinternal.com/contacts/014f8656-eea8-4b7b-a9df-950a67de6ba5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a compensation why his not getting a request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- MOHAMMAD QURISHI Bliss; https://bliss.uberinternal.com/contacts/fb54a7e3-19ea-4468-b1de-03f4fd764c74 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his costco Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program ----------------------------------------------------------- VISHNU GAURIDAS Bliss; https://bliss.uberinternal.com/contacts/2ffbf592-fe07-4c2d-8a34-85605cb50bd5 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive and the error into his uber app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 and step 15 for tech issue Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAMhttps://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- David Brawley Bliss; https://bliss.uberinternal.com/contacts/957e4c9e-d4df-4d84-858a-9e984a52f6da LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to add a new vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ---------------------------------------------------------- Tina Guevara Bliss; https://bliss.uberinternal.com/contacts/a6d3185e-1f34-4592-ae67-b04de7ec3346 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- ANAS TAFAZZUL HASSAN Bliss; https://bliss.uberinternal.com/contacts/a07c2829-3101-412d-a239-cd2de59f83e3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is regarding to his profile photo Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the profile photo is already approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/profile-pic-NORTHAM ----------------------------------------------------------- RONALD ZEDNE Bliss; https://bliss.uberinternal.com/contacts/c73ff65e-7a39-43a8-b711-655119bc8e77 LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his rider Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Feedback-about-rider-NORTHAM ----------------------------------------------------------- Jose Jimenez Coreas Bliss; https://bliss.uberinternal.com/contacts/6ead0b67-c86e-4bb6-a20d-af7062674e83 LOB: EARNERPRIORITY CT: Not Getting request Reason for Calling: Not Getting request on shop and pay driver ask to transfer Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Elias Kenea Bliss; https://bliss.uberinternal.com/contacts/e7d2c20c-4a71-4889-a771-536fa4032a37 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 2 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/U-S-Background-Check-Canceled ----------------------------------------------------------- rami khayat Bliss; https://bliss.uberinternal.com/contacts/5d336d0f-7cbd-4585-b31d-d97833ea6808 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the vehicle requirements Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that 7 years and newer is the vehicle that is eligible to do trip in the Uber app Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicle-and-Trip-Type-Requirements-NORTHAM ---------------------------------------------------------- Donald Adams Iii Bliss; https://bliss.uberinternal.com/contacts/81026404-5fa1-48fb-95e1-d7b5eff83dcf LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the Uber application that is having an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 17 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners ----------------------------------------------------------- TEONA KUTCHAVA Bliss; https://bliss.uberinternal.com/contacts/bc44fea0-21ba-44b9-8f3e-1a01ce45f1b6 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that we don't have the option to change the address of his document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- Christopher Woods Bliss; https://bliss.uberinternal.com/contacts/e8e569ae-7e41-4f0c-952a-d027129259bc LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- Minerva Cortez Bliss; https://bliss.uberinternal.com/contacts/44f28560-1447-4dc8-940c-fc70c02e20f3 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ---------------------------------------------------------- JONATHAN DAVID PEDERSON PEDERSON Bliss; https://bliss.uberinternal.com/contacts/95e0df9c-4436-4e8e-b6f5-52aca1132c1d LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his DMV Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- Bessie Iddrissu Bliss; https://bliss.uberinternal.com/contacts/6ca2a60b-ccaf-4bcf-a644-1eccda8f0dd8 LOB: EARNERPRIORITY CT: Instant pay Reason for Calling: Driver is calling that his not able to cash out. Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: step 21 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM ---------------------------------------------------------- Becky HOBSON Bliss; https://bliss.uberinternal.com/contacts/409c4e3c-d464-49b2-9f9e-9af08623af92 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver did not receive the payment Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. rt-ID check/Mutombo] Manually selected for identity verification Active Wed, May 10th 2023, 11:46 pm +08 ----------------------------------------------------------- Paul Dela Cruz Bliss; https://bliss.uberinternal.com/contacts/5e050850-11cc-4440-974d-9441807602b9 LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- Alexander Davis Bliss; https://bliss.uberinternal.com/contacts/185d459d-26aa-402c-9bbe-18acac731459 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his driving time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time ----------------------------------------------------------- Ryan Redmond Bliss; https://bliss.uberinternal.com/contacts/59a4dbe3-0b7d-4604-8df7-85cc1c5d2083 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not able to update banking information Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 7 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM ----------------------------------------------------------- Kaldoun Alzohbi Bliss; https://bliss.uberinternal.com/contacts/2f03ba09-43e3-4fff-92f6-25e2b3b2c756 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to safety Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Bereket Abraha Bliss; https://bliss.uberinternal.com/contacts/367588fe-0640-4e05-803f-38fef242e437 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Educate the driver to send the screen shot saying that Uber sent him to go into that place Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders ---------------------------------------------------------- JERMAINE DAWKINS Bliss; https://bliss.uberinternal.com/contacts/7d545d22-b410-4175-8300-24edf921faf6 LOB: EARNERPRIORITY CT: Note getting request Reason for Calling: Driver is calling regarding to on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ----------------------------------------------------------- Terence Turner Bliss; https://bliss.uberinternal.com/contacts/289f3d3b-882d-423a-8bb2-ad4b1f93e1a7 LOB: EARNERPRIORITY CT: Note getting request Reason for Calling: Driver is calling regarding to on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_earner_preference ----------------------------------------------------------- JASON BAILES Bliss; https://bliss.uberinternal.com/contacts/11cb178f-97c9-4a74-bb83-ff6ecec3b204 LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old ----------------------------------------------------------- Mike McKeown Bliss; https://bliss.uberinternal.com/contacts/eff6d35b-88e0-4169-a17c-f264c68b08df LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- Lashawn Easley Bliss; https://bliss.uberinternal.com/contacts/7becd100-8758-4eba-a1c2-796a2262e943 LOB: EARNER PRIORITY CT: other Reason for Calling: NA Reason for Calling - if Other: shop and pay card concern Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? transfer / routed Action Taken: transfer to ubereats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM https://jira.uberinternal.com/browse/GSDFE-78535-Latency - in Bliss when loading contact - Latency in Bliss when loading contact - taking too long to load, hold or unhold, + chronicle tool also delayed ----------------------------------------------------------- Dwayne Hurd Bliss; https://bliss.uberinternal.com/contacts/a12ad8f4-f851-4340-961b-ebd68108b017 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to his BGC Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM https://jira.uberinternal.com/browse/GSDFE-78535-Latency - in Bliss when loading contact - Latency in Bliss when loading contact - taking too long to load, hold or unhold, + chronicle tool also delayed ----------------------------------------------------------- TORTILLIA HENYARD Bliss; https://bliss.uberinternal.com/contacts/4f737c0c-2b3f-4bed-9170-526b111e97b4 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand ----------------------------------------------------------- THAER MUSHREF Bliss; https://bliss.uberinternal.com/contacts/91c4032f-b1a2-4ea7-8163-5889e9f12bf0 LOB: EARNERPRIORITY CT: Document Pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- RICHARD ORTIZ Bliss; https://bliss.uberinternal.com/contacts/d781fe14-ae1c-404c-8f8a-1c9234d508e0 LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Fare low Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that we are not able to adjust the fare because he already receive the correct fare of the trip Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Upfront-Fares-and-Available-Requests-Spot-Pricing ----------------------------------------------------------- MICHAEL GIRGIS Bliss; https://bliss.uberinternal.com/contacts/adb687c6-23a5-4213-9a13-e1a1ffc840f7 LOB: EARNERPRIORITY CT: Account inactive Reason for Calling: Account inactive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: guide #0 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations ----------------------------------------------------------- James Monson Bliss; https://bliss.uberinternal.com/contacts/df83bed7-9e8c-4b67-948d-cfaf1bc6703d LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File C360 Action Taken: File C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR ----------------------------------------------------------- Arun Paul Bliss; https://bliss.uberinternal.com/contacts/fe258b8d-6110-43ea-a368-d1a84c4a50fd LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 10 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Mahogany Drafton Bliss; https://bliss.uberinternal.com/contacts/b609ac6b-c041-4522-b39a-9d9fe2e77ebd LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Driver is calling regarding to her delivery Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- WENDWOSEN ADDISSIE Bliss; https://bliss.uberinternal.com/contacts/4acbb653-fbe4-4972-aae9-99e74b701e97 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Not able to go online Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route ASR Action Taken: Step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM ----------------------------------------------------------- Bliss; LOB: EARNERPRIORITY CT: Reason for Calling: Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: ----------------------------------------------------------- MARIAH MASSIE Bliss; https://bliss.uberinternal.com/contacts/842c30aa-dab6-41f4-9722-ef81402c962b LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Uber X is not showing into her preferences Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver that the concern is need to be escalated Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM ----------------------------------------------------------- TABITHA ECKEBERGER Bliss; https://bliss.uberinternal.com/contacts/657ea392-7dbc-4ea3-8dfd-1a0f8577106e LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to her realtime ID check Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [rt-ID check/Mutombo] CONFIRMED ACCOUNT SHARING: https://safety-lens.uberinternal.com/photo-verification/driver/3e18bf6e-27b6-4ff8-9f8e-7079ce9cacdd Active Sat, May 20th 2023, 2:40 am +08 ----------------------------------------------------------- Alexander Okome Bliss; https://bliss.uberinternal.com/contacts/7c89642c-afd2-40f1-8b6a-1cbae776a0e3 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver unable to cash out Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 19th 2023, 6:26 am +08 ----------------------------------------------------------- David Galicia Bliss; https://bliss.uberinternal.com/contacts/3209276d-5722-4a38-b1fd-80f29db3acc1 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- MICHELLE SPATES Bliss; https://bliss.uberinternal.com/contacts/2a34d166-1f06-4f30-a870-c42b64f0ee11 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: BGC adverse Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: touch 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-background-check-adverse-action ----------------------------------------------------------- YAZMEEN LOPEZ Bliss; https://bliss.uberinternal.com/contacts/ff70646e-0fb3-4f01-97f7-f97c0a60a322 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Switch city Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM ----------------------------------------------------------- Khandakar Adib Bliss; https://bliss.uberinternal.com/contacts/18f54f11-2ce4-47bc-af8e-599f2f133912 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is asking to approved his vehicle insurance Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the insurance is not properly insured Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected ----------------------------------------------------------- Heidi Wilkinson Bliss; https://bliss.uberinternal.com/contacts/43b3805c-6104-449e-8304-1eb46d3dae40 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call ----------------------------------------------------------- David Wun Bliss; https://bliss.uberinternal.com/contacts/210d4c74-0caa-4475-a53d-abfc480d036f LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is asking regarding to his fare of the trip Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action from the driver Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review ----------------------------------------------------------- yogesh lnu Bliss; https://bliss.uberinternal.com/contacts/5642b74a-6b6d-4b2f-b3b7-ec9a9cf520c2 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- CHANSONETTE GIBBS Bliss; https://bliss.uberinternal.com/contacts/70c3ce6a-29a0-4b5c-aa91-dac54c526498 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Promotion Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action from action Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM ----------------------------------------------------------- JESSICA HERNANDEZ Bliss; https://bliss.uberinternal.com/contacts/49d871d5-242f-474b-b62e-8ecdd0978210 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to her delivery Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer/route Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Simon Roese Bliss; https://bliss.uberinternal.com/contacts/216051a6-1b86-4694-902c-b12c0ffeb38d LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: ----------------------------------------------------------- Griseth Vera-Tadeo Bliss; https://bliss.uberinternal.com/contacts/0d2e321c-7e44-48c1-8b31-aa29d953ad31 LOB: EARNERPRIORITY CT: Reason for Calling: Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: ----------------------------------------------------------- Ilyas Ali Bliss; https://bliss.uberinternal.com/contacts/f07db870-9bf1-4110-bbe8-fc08458fe96d LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document Pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending ----------------------------------------------------------- Aqib Mohammed Bliss; https://bliss.uberinternal.com/contacts/0d76630c-df62-4dc4-a3c1-9bede458c06b LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Add vehicle Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM ----------------------------------------------------------- Eric Johnsen Bliss; https://bliss.uberinternal.com/contacts/4322e9c0-e7ea-4866-9b8b-c31ed9a50038 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Edit name Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Profile-Name-NORTHAM ----------------------------------------------------------- DANILO DE OLIVEIRA ALVES Bliss; https://bliss.uberinternal.com/contacts/ca44da89-540b-4042-973b-71ca0ddfd945 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver believe that his being scam Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer / routed Action Taken: transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM ----------------------------------------------------------- Mackenzi Kirksey Bliss; https://bliss.uberinternal.com/contacts/4c294ab7-c6ed-46a5-a0d3-e17bfe6424bc LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Cant cash out Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer/route Action Taken: Transfer/route Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Thu, May 18th 2023, 5:38 pm +08 ----------------------------------------------------------- Epifanio Hernandez Bliss; https://bliss.uberinternal.com/contacts/df4a42a3-5023-46ae-b6a6-9bf81528f0e3 LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Missing trip Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action of the driver Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM ----------------------------------------------------------- ERICK GARZA Bliss; https://bliss.uberinternal.com/contacts/e9943544-9e33-42c9-bd86-e0f42cdf27ee LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: driver is calling regarding to his rating Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM ----------------------------------------------------------- Lori Butler Bliss; https://bliss.uberinternal.com/contacts/92dd7b31-5f4e-4f62-bc85-3bf2daffb374 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? C360 Action Taken: File C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR ----------------------------------------------------------- AMRITPAL SINGH Bliss; https://bliss.uberinternal.com/contacts/93d23efe-ddf1-4d3a-841d-5ed9a190ec84 LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? Escalation Action Taken: Educate the driver to to back or move closer to the city where his account is being registered Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests ----------------------------------------------------------- Lee Aiken Bliss; https://bliss.uberinternal.com/contacts/3c60aac2-4d98-479b-b622-98b4b0f8a7ce LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to his vehicle is not showing in the preference Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that all of his document is already approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check ----------------------------------------------------------- BAYLIE PEDERSON Bliss; https://bliss.uberinternal.com/contacts/6c76bd18-c422-4721-90ae-9ddf7f43c17a LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver unable to go online Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? NA Action Taken: Educate the driver to to back or move closer to the city where his account is being registered Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Earner-Online-Blockers-Matrix-ugo-support ----------------------------------------------------------- 05/20/2023 Bliss; LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: NAVTEJ DHALIWAL ----------------------------------------------------------- Bliss; LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: ----------------------------------------------------------- Bliss; LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call UBER Break 1 12:00 AM - 12:15 AM _UBER Immediate 12:15 AM - 2:00 AM _UBER Break 2 2:00 AM - 2:15 AM _UBER Immediate 2:15 AM - 4:15 AM _UBER Lunch 4:15 AM - 5:15 AM _UBER Immediate 5:15 AM - 7:00 AM Asked about background check information privacy