DPA FAILED

--DPA FAILED--

I understand how you feel, XX. I really want to help you now; however we need to access the account, and the password will be updated within 24 hours. My best recommendation is chat us back after 24 hours, and when they ask you about the security always check the details of your bill on the one that they sent you, so you don't count as DPA failed. That's all I can do for now.

--DPA FAILED ACKNOLEDGEMENT--

I understand, XX. I'm more than happy to assist you in this it's just that we are unable to access your account base on the information you provided. We highly recommend updating first your memorable word and once done message us back again after 24 hours. Once we obtain the correct information rest assured that we can assist you on your request. Whilst we're still connected, is there anything else that I can assist you with?