compen

suspended/problem-using reg carts/will not work/cant obsolete/ reso:need to update cc first/refused,dnap/ reso: wait for end of bc even do ts rfd-will no longer work

underutilized- no usage/subs/ ok status/ within 6 months bc/offer max 2 fm/decline=escal

abandoned acc-no usage,wants to cancel or already cancelled/ subs/ ok status/ within 4 months/ offer max2 fm

vacation hold-wants to pause plan/ subs/ ok status/ do not want to be billed for current bc reso: educate cx,if decline,can prepay wait for 2 months before going back on pausing plan

cancellation-rep assisted cancellation,not go thru/ prev case of cancellation/ offer 1 fm refund then prepay/ delcine, offer 2 refund prepay/ no longer has the printer,obsol

agent made error- plan change/promised refund or fm/ promised refund:compensate/ more than-escal