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GREETING

Hi, this is Mela. Let me read through your chat with our Virtual Agent so I can get up to speed, and that way you won't have to detail it again. Please give me a moment and I'll be right with you.

Hi, my name is Mela. I see you need help with [INFO ABOUT ISSUE] - happy to work through this with you.

VERIFICATION

For your account's security, will you please provide your name and the email address associated with your account?

HOLD

Thanks - I'll need to contact [SUPPLIER NAME] to proceed. Please keep your chat window open to stay connected while I call them. This may take 3-5 minutes. I'll check back in 5 minutes with an update. Appreciate your patience.

Thanks for checking in - I'm still working on it, and will be back in about 5 minutes.

Thanks for your patience. I wanted to let you know we're still checking on the issue. Please stay connected on the chat and I'll keep you updated.

So we can stay connected, please keep the chat window open. I will be back in a few minutes with an update. Thank you!

Please allow me 3-5 minutes to check the details - thank you and please keep the chat window open.

Please allow me 4-6 minutes while I call the supplier. Thank you for your patience, and please keep the chat window open.

ACKNOWLEDGE

Sure, let me review the terms and conditions for your booking and I'll see what we can do. Give me a moment.

LCC

Thanks for reaching out. Let me put you in touch with Spirit airlines. Unlike other airlines, Spirit airlines handles all customer service requests directly after purchase. Please contact Spirit airlines at 1-855-728-3555 and provide them with confirmation CBDLHI and they will get you taken care of. I'm sorry that I can't help you directly.

Thanks for reaching out. Let me put you in touch with Frontier Airlines. Unlike other airlines, Frontier Airlines handles all customer service requests directly after purchase. Please contact Frontier Airlines at 1-801-401-9000 and provide them with confirmation WF16YD and they will get you taken care of. I'm sorry that I can't help you directly.

APOLOGY

I'm sorry to hear this - let me see if I can find a solution.

PAYMENT

To complete this change, I will need to get some payment details over the phone. Can you provide a phone number? We can't process credit card payments over chat at this time.

Thank you, I'm about to call. Please leave the chat window open, so we're still connected in case the call drops.

CREDIT

As per checking here your ticket is non-refundable but good news! Your reservation allows us to cancel for a full credit. You can use this credit for a future flight withSAS with the same passenger and country of origin by 04APR23. When you're ready to use your flight credit, SAS will charge any fare difference per ticket. I’ll email you the full terms and conditions. Contact us with your itinerary number when you're ready to use it. Please note that once we cancel, this is final and can't be reversed. Should I cancel?

DISCLOSURE

Just to confirm, this reservation is refundable with 300.00AUD fee per passenger. Once we cancel, it is final and we cannot reinstate it back. Do you want to proceed?

seat disc

Special Service Request: Nais del carmen Arancibia

Important Information

Arrive 90 minutes before your flight

A ticket agent will assist you in your arrangement

American Airlines will be able to assist during boarding and your travel experience while at the airport

Your request for wheelchair services at the airport has been added. Please refresh the page to view request below the passenger's name.

CLOSING

Can I help you with anything else?

Is there anything else I can help you with?

Is there anything else I can do for you?

Is there anything else I can help with today?

It was my pleasure, thanks for getting in touch with us. Have a good day and take care!

Thanks for chatting with us - take care and have a wonderful day.

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