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GANZ ZVI, 25 Oct. 2023 , 01:41am Sadly your agent sho called hasn't resolved this matter. Please transfer me to a business department agent.
T-Mobile, 25 Oct. 2023 , 01:41am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 25 Oct. 2023 , 01:41am Let’s work on your request. [Read]
T-Mobile, 25 Oct. 2023 , 01:41am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Abigael, 25 Oct. 2023 , 01:50am Hi Ganz, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]
GANZ ZVI, 25 Oct. 2023 , 01:54am Agent promised last Friday to send info on your Business Unlimited Select Savings plan. and call me yesterday. Neither happened.
Abigael, 25 Oct. 2023 , 02:01am I'm so sorry hearing this from you Allow me to sort this out for you I understand that this has been inconvenience for you I'll figure this out for you I apologize for the inconvenience . [Read]
GANZ ZVI, 25 Oct. 2023 , 02:05am Disappointed. Your website clearly quotes $120 per month for 5 lines. See screenshot. This agent understood the issue and promised info on a $110 Savings plan. Info which hasn't arrive. Pls review this chat.
Abigael, 25 Oct. 2023 , 02:10am what you feel now is totally understandable. This is not what T-Mobile wants you to experience and I do hope that you will give me this opportunity to at least turn over your experience and sort this problem out. [Read]
Abigael, 25 Oct. 2023 , 02:30am Thank you for patiently waiting I'm still checking please stay connected while i'm working on you account [Read]
GANZ ZVI, 25 Oct. 2023 , 02:33am I'm here.
Abigael, 25 Oct. 2023 , 02:34am Thank you so much for staying with me! I've reviewed our offered plans here and I see that we do have here $125 for 5 lines and this is with auto-pay. [Read]
Abigael, 25 Oct. 2023 , 02:36am We can change the plan now so you can expect that your plan will be $125 for 5 lines moving forward. Shall we proceed? [Read]
GANZ ZVI, 25 Oct. 2023 , 02:39am Which plan? Let me review pls.
Abigael, 25 Oct. 2023 , 02:41am I appreciate you for asking, this plan is no longer being offered as this is a promotional plan under Business Unlimited Select. [Read]
Abigael, 25 Oct. 2023 , 02:41am The plan offers unlimited service, Ganz. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:43am So it is the Business Unlimited Select?
125 including taxes? For our 5 lines?
Let me review
GANZ ZVI, 25 Oct. 2023 , 02:46am [Image]
Abigael, 25 Oct. 2023 , 02:46am Based on the details of the plan, this is tax excluded. Good thing on this, you will have unlimited service even when travelling except for calls. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:46am International?
Abigael, 25 Oct. 2023 , 02:47am Yes, the plan covers international service with unlimited text, data, and for calls $0.25/min. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:47am Is this the International coverage?
GANZ ZVI, 25 Oct. 2023 , 02:47am 5GB high speed and then 256 kbps?
Abigael, 25 Oct. 2023 , 02:47am Yes, you got that right! [Read]
Abigael, 25 Oct. 2023 , 02:48am Shall we change the plan? So you can start the service. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:48am Ok. Great. Pls change to this newer plan.
Abigael, 25 Oct. 2023 , 02:49am I'm glad this works with you, Ganz! Rest assured that T-Mobile will always find a way to meet your expectation so you can enjoy our service. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:50am How much premium data? 100 GB?
Abigael, 25 Oct. 2023 , 02:50am I appreciate you for asking! the plan has 50GB Premium Data. [Read]
Abigael, 25 Oct. 2023 , 02:51am By the way, In behalf of T-Mobile, we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time. [Read]
Abigael, 25 Oct. 2023 , 02:51am Thank you so much for being this easy to work with. I highly appreciate all of your efforts. How I wish all of our customers are as understanding as you. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:53am When will this newer plan start?
Abigael, 25 Oct. 2023 , 02:55am Good question! That would be by next cycle which is on 11/15 so we avoid extra charges due to proration. [Read]
Abigael, 25 Oct. 2023 , 02:56am Shall we make changes on the plan? I may need your confirmation first before making changes. [Read]
GANZ ZVI, 25 Oct. 2023 , 02:59am Yes. Please change. 11/15 is OK.
Abigael, 25 Oct. 2023 , 03:04am We really appreciated for staying with us , please stay connected with us, while I'm changing your plan [Read]
GANZ ZVI, 25 Oct. 2023 , 03:07am Sure
Abigael, 25 Oct. 2023 , 03:08am Awesome!😀 [Read]
Abigael, 25 Oct. 2023 , 03:14am Thank you for patiently waiting, good news! I was able to change your plan. and this will be reflect on your next billing cycle.
Let me know if there's anything else I can do for you? [Read]
GANZ ZVI, 25 Oct. 2023 , 03:15am Thank you. I appreciate the fact that you resolved this matter where other agents couldn't. Great 👍
Abigael, 25 Oct. 2023 , 03:17am Thank you for the compliment, It's my pleasure to help, and I am really glad able to assist you here at T-Mobile! We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!😀❤️ [Sent]