*_Quick Replies_*

Shari's Berries- How would you welcome a customer looking for assistance with Shari's Berries?

Library: Shari's Berries Chat
Response: Shari's Berries - Greeting

: Thank you for contacting Shari's Berries! My name is [Agent Name], How can I assist you today?
-----------------------------------------------------------
Fruit Bouquets- How would you greet a customer looking for a Fruit Bouquet?

Library: Fruit Bouquets Chat
Response: FB Greeting - Welcome

Thank you for contacting Fruit Bouquets by 1-800-Flowers.com! My name is [Agent Name], How may I assist you?
---------------------------------------------------------------
1-800-Baskets- What is the proper closing when interacting with a customer ordering from 1-800-Baskets?

Library: 1800Baskets Chat
Response: 18B - Closing - Goodbye

I hope you are extremely satisfied with the service that I provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and your experience with 1-800-Baskets.com. Please click the link you'll find at the bottom of this window when our chat ends.

Thank you for chatting with 1-800-Baskets.com Have a good day/night! If you need further assistance, please feel free to reach out again.
-----------------------------------------------------------------
Simply Chocolates- How do you end your interaction with this Simply Chocolate customer?

Library: Simply Chocolate Chat
Response: SC - Closing - Goodbye

I hope you are extremely satisfied with the service that I provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and your experience with Simply Chocolate. Please click the link you'll find at the bottom of this window when our chat ends.

Thank you for chatting with Simply Chocolate. Have a good day/night! If you need further assistance, please feel free to reach out again.
----------------------------------------------------------------
1-800-Flowers- How would you welcome a customer being transitioned from the 1-800-Flowers
AIGO Chatbot?

Library: 1800Flowers Chat
Response: 18FG Greeting - Hello! Hello! - Chat

Hello! Thank you for contacting  1-800-Flowers.com. My name is [Agent Name], and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.
-------------------------------------------------------------------
Sequence of Events
Drag and drop the elements of a chat into the correct order.
Step 1
Accept Interaction
Step 2
Greet Customer
Step 3
Review IVR
Step 4
Review Order in Atlas
Step 5
Interact with Customer
Step 6
Complete CSI
Step 7
Leave Detailed Order Notes
Step 8
Disconnect Chat
Step 9
Select Proper Wrap-up Code