Offline Notepad View raw

Shared snapshot

Late Arrival

"I'm Sorry Your gift arrived late. I Would like to make this right for you."

"May i have your order number or phone number you used to place the order?"

'To make Sure i got it Correctly, The order number is [Order Number] Is This Correct?"

"Thank you, Please give me a moment to pull up the order for you"

"Thank you. I was Able to pull up the order and to verify, May i have your name and your recipient's name please?"

"Select Caller Type" Customer

'Thank you,[Customer] For Verifying your name, you mentioned that the expected date was on [Date], Right?"

"May i place this call on hold for two minutes to further review your order?"

Order Timeline (Check Florist messages)

Click Order History

Order Notes

Call concern

"Thank you for patiently waiting. I have reviewed your order, and we were able to deliver the order on [Date] Have you Spoken to Recipient?

Select the Detailed code Reason Code And Suggested Resolution

"Since your gift arrived later than expected delivery date, Here's what I'm going to do I'll process a Redelivery and $15 Savings that you can use on your next purchase."

'Alright, Please give me a moment to Process the Savings Pass for you."

Manage Override Req For Supervisors Password manager Id Select the reason for override

Confirm The Email "May i confirm if your email Address is [Customers Email]."

'Thank you for waiting [Customer], I have processed the $15 Savings Pass to be sent to your email, please expect it to receive within a week"

"You're Welcome. Is There anything else I may Assis you With?"

"Its my Pleasure assisting you, [Customer] Thank you again for doing business with 1800Flowers.com. Have a nice day!'

Click the Complete CSI Button

Wrap Up Co. Select The Concern of the Customer

Then Save & Close

Click Available for the next Customer