You may contact a T-Mobile MONEY Specialist at 866-686-9358, or by dialing **MONEY from your phone. 

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Examples of what we DO support:

What is T-Mobile MONEY?

How do I sign up?

Are there any fees?

Can I use an ATM?

Can I use Mobile wallets?

What are the benefits of T-Mobile MONEY?

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What is T-Mobile MONEY?

I’m so excited you asked! T-Mobile MONEY is a mobile checking account that can help you earn more interest and avoid ridiculous bank fees. One of the best parts, you can do your banking right from your device. 

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How do I sign up?

Great news! It’s super simple to sign up…you can sign up in minutes! With your consent, I can send you the activation link and you can simply follow the step-by-step instructions to sign up. 

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Can you show me where to set up my direct deposit?

Absolutely! You can set up your direct deposit right from the app. You just select Add Money and click direct deposit. From there you’ll just follow the prompts! You can also set up direct deposit through your employer or other payor.

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Cool,  now can you walk me through the steps?

I want to make sure you get your direct deposit set up exactly the way you want it, so I would like to bring on a T-Mobile MONEY Specialist to walk you through those steps and get you all set up. Is that okay?


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Customers should contact T-Mobile MONEY Specialists for any of the items shown below.

Balance inquiries / cancel account

Understanding and navigating the T-Mobile MONEY app

Update personal info (SSN, Name, DOB)

Copies of statements

Stop a payment / check

Set up, edit, cancel security alerts

Set up, edit, cancel bill pay

Snap a pic to deposit a check

Enable / disable my T-Mobile MONEY account

Make / receive wires

Get a replacement card

Resetting passwords

Errors within App / Web

Missing or incorrect transactions or deposits / expecting credits from merchants

Issues with Got Your Back, such as: 

Transaction wasn't covered

Lost perk

Inquiries or questions on interest

Issues with security alerts

Issues with ATM

You should not attempt to assist customers with the issues above.  You should refer them to dial **MONEY from their phone or transfer them to a T-Mobile MONEY Specialist.