https://zimbra-dr.concentrix.com/service/home/~/?auth=co&loc=en_US&id=973&part=2 https://outlook.office.com/mail/info@expresslanes.com/sentitems ** 1ST ** Dear Lidiya, Thank you for contacting Express Lanes Customer Care. We understand you have requested confirmation of your trip details. Kindly see below trip details for your reference. ======= DATA =========== As a Virginia E-ZPass account holder, you can also contact your E-ZPass agency to sign up for a range of email and text notifications about your account by visiting https://www.ezpassva.com/about/. In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active and the address is updated with the DMV. For further questions, please contact us at 1-855-495-9777, Monday through Friday (7:00 AM to 7:00 PM). Safe travels, Chad V. Express Lanes Customer Care ***LPN: 1522HG DATE: ACCT:6672769 #TRIPS:1 EMAIL: lilybin@aol.com STATUS: Completed CX NAME: AGENT: TYPE OF REQUEST: ++++++++++++++++++++++++++++++++++++++++++++ ** 2ND ** Dear Mercedes, Thank you for contacting Express Lanes Customer Care. We understand you have requested confirmation of your trip details. Kindly see below trip details for your reference. ======= DATA =========== To learn more about E-ZPass and Missed A Toll, please visit our website at www.expresslanes.com For further questions, please contact us at 1-855-495-9777, Monday through Friday (7:00 AM to 7:00 PM). Safe travels, Chad V. Express Lanes Customer Care ***LPN:04072CL DATE: ACCT:6540057 #TRIPS: 10 EMAIL: walkermercedes23@gmail.com STATUS:Completed CX NAME: Mercedes Mikea Walker AGENT: VAN trip ids: 701191194 , 701183627, 701176562, 701175783, 701168227, 701157715, 701152685, 701158343, 701146956, 701143903 04072CL ++++++++++++++++++++++++++++++++++++++++++++ ***3RD*** ***LPN:04072CL 1. DATE: 2. ACCT: 3. #TRIPS: 4. EMAIL: 5. STATUS: 6. CX NAME: 7. AGENT: 8. TYPE OF REQUEST: Dear TL Mitch Piliin, Please accept my sincere apology for unitentional OB I have made today. I took my BREAK on my station and napping on my seat, I woke up past 6 minutes from the alotted 15 minutes. The following are the details: Tue - 09/10/2024 05:22 CP W0ZBJG TRANSURBAN US 01-001 INBOUND Phone Time Tue - 09/10/2024 05:01 CP W0ZBJG TRANSURBAN US 26-001 BREAK Hoping for your understanding. Thank you. Sincerely, Richard Villegas +++++++++++++++++++++++++++++++++++++++++++++++++++++++ Dear Deborah, Thank you for contacting Express Lanes Customer Care. It will be my pleasure to provide you with your transponder not being captured The Express Lanes and E-ZPass are separate entities. I’m unable to move the balance to your E-ZPass account In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active and the address is updated with the DMV. For further questions, please contact us at 1-855-495-9777, Monday through Friday (7:00 AM to 7:00 PM). Safe travels, Cailyn S. Express Lanes Customer Care ++++++++++++++++++++++++++++++++++++++++++++ Hi Team, Please see your email assessment for today: Web Dispute: Ticket ID: 80011552 INVOICE 6431910 Created On: 2024-09-10T12:49:19Z Status: NEW Priority: Assigned To: Description: The responder was in the car windshield , but it did not capture it. It fell and was on dash of passenger side. Also-This license plate is not currently on account because we just sold the car last week, so I removed it. I should only be charged $2.90. Therefore- that is what I am going to pay. Web Contact: deborah.ives@eurovia.us Email: boss.nicole@gmail.com Account number: 5554955 +++++++++++++++++++++++++++++++++++ Email flow: Greetings (Name of the Customer: Dear Deborah, Opening Script Thank you for contacting Express Lanes Customer Care. Reason of receiving the invoice Kindly provide an official E-ZPass statement in PDF showing the charges in dispute to conduct further review. Additional script As a Virginia E-ZPass account holder, you can also contact your E-ZPass agency to sign up for a range of email and text notifications about your account by visiting https://www.ezpassva.com/about/. In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active and the address is updated with the DMV. FT Resolution Add value: For further questions, please contact us at 1-855-495-9777, Monday through Friday (7:00 AM to 7:00 PM). Closing: Safe travels, CHad V. Express Lanes Customer Care +++++++++++++++++++++++++++++++++++++++++++++++++ FILING FOR DISPUTE Hi Deborah, Thank you for filing your dispute with the Express Lanes. The charges were not accepted by your E-ZPass agency during the trips in question, due to insufficient funds, which caused an invoice to be issued. To avoid any penalties or additional fees, please refer to the front side of your toll invoice for available payment options. As a Virginia E-ZPass account holder, you can also contact your E-ZPass agency to sign up for a range of email and text notifications about your account by visiting https://www.ezpassva.com/about/. In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active, and the address is updated with the DMV. For further questions, please contact us at 1-855-495-9777, Monday through Friday (7:00 AM to 7:00 PM). Safe travels, Bambie M. Express Lanes Customer Care +++++++++++++++++++++++++++++++++++++++++++++++++ START DATE