Tifffany Johns
Customer's telephone #: 01278517421
Customer's mobile #: 07544544561
Customer's email address: tiffany.johns@gmail.co.uk

Current Package
Bundle: Bigger Combo Bundle
TV: Mega TV 3
Broadband: M125
Phone: Weekend Chatter

Issue:
The customer is calling in to verify why their bill went up from: £75.00 to £135.00 and upon further review it has been determined that the customer's contract expired last: 18/07/2026. She also stated that she is experiencing intermittent internet connection. The customer would like to cancel as the price is higher than what they originally paid and due to internet issues.


Customer's Lifestyle:
There are 4 in the household (husband, wife (account holder) and 2 kids). The account holder is working from home and has 4-6 devices connected to the internet. The husband loves watching sports during the weekends and they binge on watching movies, documentaries, DIY shows and kids channels.




James Scott
Customer's telephone #: 01278517421
Customer's mobile #: 07544544561
Customer's email address: james.scott@hotmail.co.uk

Current Package
Bundle: Big Combo Bundle
TV: Mixit TV
Broadband: M125
Phone: Weekend Chatter
Customer's Bill: £95.00
Contract Start and End Date: 05/07/2024-05/07/2026

Issue:
The Customer is calling in because he is offered a better deal by Sky and would like to check available offers on our end first before making any decision. He is considering moving as he finds the price too much for the services that he has and that he is not getting what he wants with his services as well. Also, he mentioned that he recently experienced having intermittent internet connection.

Customer's Lifestyle:
Customer is with his wife and 3 kids. The wife is working from home. The family enjoys watching movies and streaming. Occasionally, they play online games through their gaming console. Mr. Scott also watches sports at times.