Pay Model + Financial Assistance Programs (Dx)

We have received an update regarding Pay Model + Financial Assistance Programs (Dx). Please review this information to ensure smooth and efficient support for our dashers.

This update applies when a New York Dasher contacts us with questions about their NYC weekly pay receipts.

ACTION:

• For teammates, please reach out to your Local Advocates and gather all necessary information for a smooth escalation. Kindly make sure that all information is carefully verified before escalating the case to LOCAL ADVOCATES.

NOTE: Please use the correct format of DASHER GENERAL INQUIRY.

For general Inquiry please fill out these details: Type of Dasher issue: Actions taken: Relevant links: Cases related:
Reason for pending (if applicable): Verification details: Email address: Phone number: Date of birth (DOB) (MM/DD/Year): Last 4 digits of Driver’s License and issuing state (i.e. 1234 - Kansas) Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: Last Dash Date (MM/DD/Year):

This update is vital for maintaining accuracy and efficiency in our case handling, ensuring our Dashers receive the proper support they need. For any questions or clarification, do not hesitate to reach out to LOCAL ADVOCATES or your TEAM LEAD.