Notes Examples¹

DELIVERY ISSUE

RE-DELIVERY WITH $15 SAVINGS PASS WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY WITH $15SP. CUSTOMER AGREED. PROCESSED REDELIVERY WITH $15SP. CLOSED CSI

RE-DELIVERY WITH REFUND OF SHIPPING AND $15SP WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY WITH $15SP. CUSTOMER DECLINED. OFFERED REDELIVERY WITH $15SP AND REFUND OF SHIPPING. CUSTOMER AGREED. PROCESSED REDELIVERY WITH $15SP AND REFUND OF SHIPPING. CLOSED CSI

FULL REFUND AND $15 SAVINGS PASS WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY WITH $15SP. CUSTOMER DECLINED. OFFERED REDELIVERY WITH $15SP AND REFUND OF SHIPPING. CUSTOMER DECLINED AND INSISTING FOR A FULL REFUND. PROCESSED FULL REFUND WITH $15SP. CLOSED CSI

REFUND OF SHIPPING FEE AND $15 SAVINGS PASS Working on chat // customer contacted us about the delivery issue // not yet delivered within the scheduled delivery window time // upon checking the order is out of delivery // offer refund of the shipping fee and $15 Savings Pass // customer agreed // proceed with the refund of the shipping fee and $15 Savings Pass // close csi.

DELIVERED WRONG/QUALITY ISSUE

RE-DELIVERY WITH $15 SAVINGS PASS WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT QUALITY ISSUE. OFFERED REDELIVERY WITH $15SP. CUSTOMER AGREED. PROCESSED REDELIVERY WITH $15SP. CLOSED CSI

REDELIVERY AND REFUND OF THE SHIPPING FEE AND $15 SAVINGS PASS WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT QUALITY ISSUE. OFFERED REDELIVERY WITH $15SP. CUSTOMER DECLINED. OFFERED REDELIVERY AND A REFUND OF THE SHIPPING WITH $15SP. CUSTOMER AGREED. PROCESSED REDELIVERY AND REFUND OF THE SHIPPING FEE WITH $15SP. CLOSED CSI

FULL REFUND AND $15 SAVINGS PASS WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT QUALITY ISSUE. OFFERED REDELIVERY WITH $15SP. CUSTOMER DECLINED. OFFERED REDELIVERY AND A REFUND OF THE SHIPPING WITH $15SP. CUSTUMER DECLINE AND INSISTING FOR A FULL REFUND. PROCESSED FULL REFUND WITH $15SP. CLOSED CSI

DELIVERY ISSUE (FUNERAL/SYMPATHY ORDER)

RE-DELIVERY WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER AGREED. PROCESSED REDELIVERY. CLOSED CSI

RE-DELIVERY WITH REFUND OF SHIPPING WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER AGREED. PROCESSED REDELIVERY AND REFUND OF SHIPPING. CLOSED CSI

FULL REFUND WORKING ON CHAT// CUSTOMER COMPLAINED ABOUT DELIVERY ISSUE - NOT RECEIVED. OFFERED REDELIVERY GOING TO THE HOME ADDRESS OF THE RECIPIENT. CUSTOMER DECLINED. OFFERED REDELIVERY AND REFUND OF SHIPPING. CUSTOMER DECLINED AND INSISTING FOR A FULL REFUND. PROCESSED FULL REFUND. CLOSED CSI

STATUS CHECK

ARRANGEMENT IS PREPARING FOR DELIVERY WORKING ON CHAT// CUSTOMER WANTED TO CHECK THE STATUS OF THE ORDER. UPON CHECKING, THE LOCAL SHOP IS STILL PREPARING THE ORDER FOR TODAY'S DELIVERY. EDUCATED CUSTOMER ABOUT THE STANDARD DELIVERY TIME. CLOSED CSI

ARRANGEMENT IS OUT FOR DELIVERY WORKING ON CHAT// CUSTOMER WANTED TO CHECK THE STATUS OF THE ORDER. UPON CHECKING, THE ORDER IS ALREADY OUT FOR DELIVERY. EDUCATED CUSTOMER THAT THE ORDER IS ALREADY IN TRANSIT AND ABOUT THE STANDARD DELIVERY TIME. CLOSED CSI

EARLY CONFIRMATION WORKING ON CHAT// CUSTOMER WANTED TO CHECK THE STATUS OF THE ORDER. UPON CHECKING, THERE'S ALREADY A DELIVERY CONFIRMATON ON FILE AND SINCE WE STILL HAVE TIME TO DELIVER THIS. EDUCATED CUSTOMER ABOUT THE STANDARD DELIVERY TIME. CLOSED CSI

NO UPDATE FROM THE SHOP YET WORKING ON CHAT// CUSTOMER WANTED TO CHECK THE STATUS OF THE ORDER. UPON CHECKING, THERE'S NO UPDATE FROM THE SHOP YET. EDUCATED CUSTOMER ABOUT THE STANDARD DELIVERY TIME. CLOSED CSI

CANCEL

CANCELLATION OF FLORAL ITEM WORKING ON CHAT// CUSTOMER WANTS TO CANCEL THE ORDER. OFFERED TO SEND IT TO A DIFFERENT ADDRESS// CUSTOMER DECLINED. PROCESSED FULL REFUND. CLOSED CSI

CANCELLATION OF VENDOR ITEM (CANNOT BE CANCELLED) WORKING ON CHAT// CUSTOMER WANTED TO CANCEL THE ORDER. ORDER WAS ALREADY CONFIRMED@VENDOR AND CANNOT BE CANCELLED. INFORMED CUSTOMER THAT WE CAN NO LONGER CANCEL IT. CUSTOMER UNDERSTOOD. CLOSED CSI

ORDER CHANGE

PROMO CODE customer contacted us via chat wanted to apply a promotion code to their order//checked order// customer provides the promotion code// checked promotion code// apply promotion code//processed order change//csi closed

DELIVERY ADDRESS WORKING ON CHAT// CUSTOMER WANTED TO CHANGE THE DELIVERY ADDRESS. PROCESSED ORDER CHANGE FOR THE NEW DELIVERY ADDRESS. CLOSED CSI

RECIPIENT'S INFORMATION customer contacted us via chat wanted to modify recipient's information //checked order//upon checking://customer provides the new information of the recipient//processed order change//csi closed

DELIVERY DATE WORKING ON CHAT// CUSTOMER WANTED TO CHANGE THE DELIVERY DATE. PROCESSED ORDER CHANGE FOR THE NEW DELIVERY DATE. CLOSED CSI

CARD MESSAGE WORKING ON CHAT// CUSTOMER WANTED TO CHANGE THE CARD MESSAGE. PROCESSED ORDER CHANGE FOR THE NEW CARD MESSAGE. CLOSED CSI

BILLING ADDRESS WORKING ON CHAT// CUSTOMER WANTED TO CHANGE THE BILLING ADDRESS. PROCESSED ORDER CHANGE. CLOSED CSI

FRAUD ORDER

WORKING ON CHAT. SUSPECT FRAUD - IN REVIEW. EDUCATED CUSTOMER TO CONTACT OUR PURCHASE VERIFICATION DEPARTMENT FOR FURTHER ASSISTANCE. CLOSED CSI

WORKING ON CHAT. AS PER CHECKING ORDER HAS BEEN ACCERTIFY AS MARK AS FRAUD. EDUCATED CUSTOMER TO CONTACT OUR PURCHASE VERIFICATION DEPARTMENT FOR FURTHER ASSISTANCE. CLOSED CSI

                                 RECEIPT

WORKING ON CHAT// CUSTOMER WANTED TO receive a receipt. process the receipt. closed csi

KINDLY ACCESS MY NOTEPAD BAKA MAKATULONG SA INYO LATER.

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