5695813

Dispute ID: 5695813. CH disputing 2 Debit Unauthorized Transaction from Dd Doordash Fiveguys and Dd Doordash Hongkong for $84.15. Reg E. No merchant credit related to the disputes. No claim cancellation. As per ZD comms with Ticket #58724294 CH stated card is in possession. PIN memorized. Disputed card ending 2710 is closed. Case Decision: CB Lost, Merchant present compelling evidence wherein the member's name, and email address matches their record. No Error Found. VROL Case#:2291802674, 2291802690. Overall Investigation: Low ending balance after the authorization of the last disputed transaction. Entry mode 10 shows Merchant has initiated the transaction with credentials stored on file. No fraud alert/indication. No PII changes captured within UT timeline. No signs of ATO. There is freezing of the disputed card within the UT timeline. However, No funding event prior to the authorization of the disputed transaction. With previous disputed transaction from the merchant, hence this is abnormal to the CH. Presence of Galileo, RTA deny/ response code 51,85, was captured within the UT timeline on the disputed card but not related with the disputed merchant. Penny response code 51 was captured within the UT timeline on the disputed card but not related with the disputed merchant. RTA & VISA: AVS RESULTZ No enough evidence to deny the claim. CB Lost, Merchant present compelling evidence wherein the member's name, and email address matches their record. No Error Found ZD Ticket Number 59454504. PVC scheduled for reversal on 2022-12-28. CASE CLOSED.