To set you a proper expectation, I create a complain on your account with this reference number :(C-2110254924) also I file a credit form to meet the actual package that you accept worth £23.99 per month and once it takes effect it will match the package price worth £23.99 and you will also receive the credit worth £35 and extra fee that you've paid and here's the reference number for your credit form 122892_268270. Is there anything else that I can help you with?
I apologies, but as much as I want to give you an accurate answer, I am just following our security policy. Please expect a call/email within 24 to 48 hours for the resolution. Whilst we're still connected, is there anything else that I can assist you with?