Hi Team,

Please use the spiels below when addressing "Not Getting Orders" issue.  Don't forget to utilize Start Order WFT. I want to see the spiels below on your responses starting this week. Thanks!

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Thank you for your patience. If you are not receiving orders, please check to ensure the following:
- You have refreshed your app.
- Your network connection is working.
- You are logged into Dash.
- Your Dash is not paused.


I can see that you have already completed orders, and that is a good indication that your account is working.


Thanks for hanging in there. Right now, order volume is low, so wait times might be longer than usual. If you stay active, the system will assign you an order as soon as one comes up.


Thank you for waiting. I've just checked your account on my end, and the good news is that your account is in perfect standing and fully active in our system. You are definitely visible on the dispatch map, so you haven't been
overlooked.


Please know that we are also depending on market availability, and the area you are in right now is not ideal; there are a lot of dashers compared to the number of orders.


Rest assured, your next order will come through as soon as one becomes available. Please stay online, ensure your location services are enabled, and try positioning yourself near busy restaurants to increase your chances.


Please be informed that if you have multiple unassigned orders, they will be detected. As a result, priority may be given to assigning orders to Dashers who have fewer or no unassigned orders. This helps ensure that deliveries are completed efficiently and that customers receive their orders on time. We understand that there may be valid reasons for unassigning an order, but frequent unassignment can affect your chances of receiving future offers.


I understand that you wanted to refresh your account; however, support doesn't have any options or visibility to do that. Rest assured, your next order will come through as soon as one becomes available. Please stay online, ensure your location services are enabled, and try positioning yourself near busy restaurants to increase your chances.

We cannot provide a timeline for when you will receive an order, but rest assured that your next order will be fulfilled as soon as one becomes available. Please know that we do not have any holds on the order, and all orders are randomly and equally distributed to all dashers. We are also dependent on market availability, and the area you are currently in is not busy; there are many dashers compared to the number of orders.

The pay for each offer depends on factors like time, distance, and how desirable the delivery is. If an offer seems low, it might be because the delivery is shorter or quicker, the customer tipped less, or demand is low overall.

Remember, you're never required to accept any offer, and turning one down won't stop you from getting better ones. To get higher-paying offers, try dashing during busy meal times or near popular merchants.

upon checking on our end, the reason you are receiving few orders right now is that it appears you are in an area with many Dashers on the road, and there are very few orders that customers have placed in your area. Please keep in mind that we don't control the order distribution. However, rest assured that you will be receiving orders moving forward; just keep your lines open and stay alert. In the meantime, please refresh your app from time to time.

But please don't worry; I have placed you on a priority basis on the waiting list. You will be receiving your order shortly, as I have discussed this issue with the team.