SCRIPTS

Sample positioning statement to explain DCC to your customer

When activating or upgrading with T-Mobile, we keep you seamlessly connected to what you love with free 2-day shipping, personalized setup and support of your equipment or line of service, and a physical SIM card, if required, all at no extra cost.

Sample positioning statement to explain the Free Line On Us for Life offer to your customer

I'm glad I was able to help resolve your concern today. As a token of appreciation, we are delighted to offer you an exclusive promotion to add a new line for Free which is reserved for our loyal customers such as yourself. Would you be interested in learning more about it?

Sample positioning statement to explain if your customer is not eligible with the offer

We appreciate your interest on this particular promotion and upon checking, your account doesn't have the segment to be eligible. We are constantly working on new promotions and I would be more than happy to explore other options that may better suit your needs and preferences.