FMAT: NO INVOICE / NO VIOLATION
^ FMAT Offer: 
>>"WOULD YOU LIKE TO REGISTRER FOR OUR FUTURE Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice. 
^ FOR Non E-ZPass: 
>>"TO PRPARE FOR YOUR FUTURE TRAVEL on the Express Lanes. You can open an E-ZPass account or sign up for Missed a toll email notification. VA E-ZPass As a Virginia E-ZPass account holder, you can also contact your E-ZPass agency to sign up for a range of email and text notifications about your account."

MAT: WITH INVOICE & VIOLATION
^No Violation: 
>> "The toll amount should be ready for payment within 48 hours of your trip and you can make payment within 5 days for a missed toll before an invoice to be issued. DMV Look up We show xxx trip/s from date to date taken on 495/95/395 Express Lanes with $1.50 administrative fee per trip. To avoid further penalties or additional fees continue to stay on the line to complete the payment process with me."
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SUP CALL
^ "I'm sorry to hear about your experience with us. I understand that you'd like to speak with our supervisor. I'm also trained to handle Express Lanes accounts, I can take a look at your account now and assist you" 
^ "I understand that you would like to speak to my supervisor but I am also trained with the process and I can take a look at your account now and assist you."
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$12.50 ADMIN FEE = INVOICE 1
$25.00 TOLL FEE = INVOICE 2
INCOLLECTION = REFER TO COLLECTION

- MISS A TOLL = $1.50 MISS A TOLL READY FOR DMV
6-35 DAYS = $12.50 1ST INVOICE
45-74 DAYS = $25 2ND INVOICE
75 DAYS = $100 IN_COLLECTION
AFTER 75 DAYS = $100+ COURT FEES
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$12.50 ADMIN FEE = INVOICE 1
$25.00 TOLL FEE = INVOICE 2
INCOLLECTION = REFER TO COLLECTION
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▬ FOR REVIEW PLEASE AFTER THE CALL CX received an email about MAT. Upon checking three (3) times in CBO on my end, there was no record. So CX requested no further info. However, after the call, I tried to checked again if the LPN CX gave will appear. In my surprise, CX has five (5) violation on i-95. 
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expass lane on ramp a i95 
large metal 
7 minutes ago