CMON

CMON

1)working on Cmon// delivery issue//order rej//SAFEWAY FLORAL#1472 SENT A MESSAGE STATING THAT WIRE ORDER REJECTED. call to customer offer GPT item. However routed to voice mail. Leaved Detailed notes use MGO to close sup id 5373

2)3rd Touched assisted by sup id 5373_working on Cmon//delivery issue//order rejected//safeway#3253.c(480) 414-6849routed to voice mail but the mail box are full. send email use MGO to close csi sup id 5373

3)Multiple touched_ working on Cmon//delivery issue//order rejected// 1-800 FLOWERS GREENROSE DNC//call to customer offer GPT similar product. However no one answer my call. Send email use MGO to close csi with sup id 5373

4)**Multiple touched assisted by sup id 5373working on Cmon//delivery issue//order rejected//ALTAMONTE SPRINGS FLORIST P//call to customer offer GPT similar product. however no one answer my call. Send email use MGO to close the csi with sup id 5373

5)working on Cmon//delivery issue//FLE no servicing city state.// call to customer offer GPT similar product. However no one answer my call. Send email use MGO to close the csi with sup id 5373

6)Multiple touched_ working on Cmon//delivery issue 1-800-FLOWERS HOUSTON FL-538 DNC// advise to home address the patient was discharged// previous agent offer compensation but the wishes to full refund but the was failed to process full refund// call to customer to confirmed the refund however routed to voice mail leaved detailed notes and send email. use mgo to close csi with sup id 5373

7)3rd touched working on Cmon //delivery issue DESIGN BY GUZZARDO MUNDELEIN product is not available. call to customer offer GPT similar product However no one answer my call. Send email. use mgo to close csi with sup id 5373

working on Cmon//delivery issue//order was not delivered due to the funeral was located to another neighboring city which was far from the city it takes 2 hours and 45minutes. customer will call back when she get the home address. call to customer offer GPT similar product with new address. However no one answer my call send email. use mgo to close csi with sup id 15391

THIRD TOUCH ASSISTED WITH SUP ID 18171//Working on Cmon// Delivery issue// order was delivered on the delivery date//onroys Flowers F-1 Los Angeles DNC. confimed delivery with picture. As per checking here the piture apeared only the signature as POD. Call to customer routed to voice mail. Leave detailed notes. Send message to shop for still gathering information// with sup id 18171.

KEYVAN JAVAHERIAN 2717 S ROCKRIDGE LN WALNUT CA, 91789, USA (323) 596-8358 keyvna555@hotmail.com 361031386

working on Cmon// Delivery issue//Order was not delivered due to product not available//Cactus Flowers by Tania. said "Good day, please deliver on the 24th and call the recipient at (203)948-4749 when delivery is being made. Thank you!"// Call to the customer to offer a vendor item but customer said that they have an interaction with the previous agent and said that the delivery will proceed on 12/24/25. Closed csi with sup id 18171.

356345087 Acc#: 326330236 ROSS MARTINO 53 JAMES ST 1ST FLOOR DANBURY CT, 06810, USA (203) 748-8448 roe1950@sbcglobal.net

Working on ask que// chicago mdc dnc// visitation is on friday, january 2, 2026 - chagned delivery date to 01/02 - https://www.smithandthomas.com/obituary/benella-jones by : mas no 01921302// Checked on wir found new florist// Send can message to the previous florist// resend the order to the new florist// deleting this message on que with sup id 18171.

THIRD TOUCH ASSISTED WITH SUP ID 18171//Working ask que// CHICAGO MDC DNC//WE NEED PRICE CHANGE OF ADDITIONAL $10 FOR THE CHANGE OF ROUTE OF THE DRIVER by: clarissa v. MAS No 01918489// Upon checking the PREVIOUS AGENT CALLED THE CUSTOMER FOR ADDITIONAL $10// asked for tl approval for the price change// price change approved// sent message to the shop with sup id 18171.

Working on ASK QUE// TOWNE FLORIST NC// LINDA WROTE: WE ARE CLOSED TODAY FOR THE HOLIDAY SORRY// Checked on wir but no other florist found// Call the customer approved by sup id 18171 to inform about the status of the order but routed to voice mail// told the shop that we are still gathering information with sup id 18171.

361285799 Acc#: 328499852 JENNIFER REYNOLDS 7501 BURTNETT RD GAMBIER OH, 43022, USA (614) 309-5398 jenhum97@yahoo.com

Working on ASK QUE// MY SECRET GARDEN FLOWER SHOP SAID "I CAN SUBTITUTE IT WITH A BASKET , THANK YOU."// Checked on wir but no other florist found// CALLED THE CUSTOMER APPROVED BY SUP ID 18171 TO INFORM ABOUT THE STATUS OF THE ORDER AND THE CUSTOMER AGREED// TOLD THE SHOP THAT THE CUSTOMER AGREED AND PLEASE CARRY ON WITH THE DELIVERY.

361300753 Acc#: 323372901 URSULA ALVARADO 3026 N 45TH DR PHOENIX AZ, 85031, USA (480) 859-2634 ump.alvarado@gmail.com

Working on ASK QUE// ALBERSTONS FLORAL #218 SAID "HELLO, WE ARE CURRENTLY OUT OF PEACE LILY PLANTS, PLEASE CANCEL ORDER!"// Checked on wir but no other florist available// Called the customer approved by sup id 18171 to inform abou the status of the order but customer wanted a refund// processed the refund with sup id 18171. Send can message to the shop. 361288399 Acc#: 328501263 TINA SWEAT 2637 SUMMIT AVE, STE 303 PLANO TX, 75074, USA (214) 908-5152 tina@ddg-corp.com

THIRD TOUCH ASSISTED WITH SUP ID 18171//Working on ask que// SUNSHINE BLOSSOMS//randi wrote: this order needs cancelled as you have not approved designer choice. so cancel and when you get it figured out you can send it back// CHECKED ON WIR BUT NO OTHER FLORIST AVAILABLE// CALLED THE CUSTOMER APPROVED BY SUP ID 18171 TO INFORM ABOUT THE STATUS OF THE ORDER BUT ROUTED TO VOICE MAIL// SENT MESSAGE TO THE SHOP THAT WE ARE STILL GATHERING INFORMATION.

360820051 Acc#: 328181321 MARGARET KELLY 134 KELLY W MARTIN TN, 38237, USA (610) 324-6009 megkelly107@gmail.com

THIRD TOUCH ASSISTED WITH SUP ID 18171//Working on ask que// euroflorist - united kingdom// Alisha wrote: Hello, We are sorry but despite our best efforts, we have not been able to find a florist who can deliver your order. We would like to offer you a bouquet from our courier-delivered range, please see the following link for the product we would like to send as an alternative: https://www.eflorist.co.uk/product/radiance This will be sent on the next available delivery date, which is tomorrow and your order will arrive within 1-2 days of this date. If we have not heard back from you within two working days, then we will cancel and refund your order. Please let us know as soon as possible if this is acceptable and we will arrange this as soon as possible.//Checked on wir but no other florist available// Called the customer approved by sup id 18171 to inform about the status of the order and offer a vendor product but routed to voice mail// told florist that we are still gathering information.

361124567 Acc#: 328416585 MARLEY SMITH 2 APPLE BLOSSOM LN LAVALETTE WV, 25535, USA (304) 360-0040 marley@asphaltsitework.com

Working on ASK QUE// DHUNS FLORIST CA// NAREN WROTE: DO YOU STILL WANT US TO DELIVER THIS TODAY 12/24/25// CALLED THE CUSTOMER APPROVED BY SUP ID 18171 TO INFORM ABOUT THE STATUS OF THE ORDER CUSTOMER SAID AGREE AND SENT MESSAGE TO THE SHOP TO PLEASE PROCEED WITH THE DELIVERY.

Sold to Address Acc#: 328361214 TAYLOR GREEN 9838 HAVEN LOOP JOHNS ISLAND SC, 29455, USA (817) 944-7040 greenpumpkin14@outlook.com

Working on ASK QUE// COMMUNITY FLOWER SHOP P "WENT OUT WITH DRIVER OVER AN HOUR AGO. IF ITS NOT THERE IT WILL BE BE SHORTLY"//Upon checkin here the previous agent had already interacted with the customer via chat and agreed with the delivery today 12/24/25// no further action needed// told the shop to proceed with the delivery and send a pod.

THIRD TOUCH ASSISTED WITH SUP ID 18171//Working on ask que// Westchester ny lfc dnc// bad add correct add 732. wer redelivering nowsend p/c to $69.99 forbredelivery by : mas no 00705580// Upon checking here this is already resolve by the previous agent// no further action needed// deleting this message to the que 18171.

THIRD TOUCH ASSISTED WITH SUP ID 18171// WORKING ON ASK QUE// THE ENCHANTED VINES LLC// JOANNA WROTE: DELIVERY ON ITS WAY NOW// UPON CHECKING HERE THE PREVIOUS AGENT HAD ALREADY INTERACTED WITH THE CUSTOMER AND NO FURTHER ACTION NEEDED// SENDING MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY AND SEND POD.

working on ask que//Williams florist said "the driver has left for delivery today. we can deliver monday 12/29. thank you!"// Call the customer approved by sup id 18171 to inform about the status of the order but customer insisted a refund// processed the cancellation of the refund with sup id 18171// SEND CAN MESSAGE TO THE SHOP.

361300736 Sold to Address Acc#: 328507047 DIANE MCDONALD 13709 KVANBECK TRL NERSTRAND MN, 55053, USA (612) 554-7164 dpmdmcdonald@gmail.com

WORKING ON ASK QUE// BLUFLOR EUROPEAN FLORAL GROUP SRL// FEDERICA WROTE: HELLO WE CAN ONLY DELIVER THE PLANT NO FOOD - ORDER ON HOLD REGARDS FERERICA//Called the customer approved by sup id 18171 to offer a vendor but the recipient is overseas that is why we can't process a replacement of the product// customer wanted to cancel the order// processed the cancellation with sup id 18171// send can message to the shop.

361042539 Sold to Address Acc#: 156734609 JOAN BARTLETT 4911 CHESAPEAKE ST NW WASHINGTON DC, 20016, USA (202) 253-2958 joan@joanbartlett.com

163152

WORKING ON ASK QUE// PREMIER BALLOONS & FLOWERS SAID SAID "HELLO DUE TO OUR DRIVERS HAVING A BUNCH OF ORDERS AND THIS ONE BEING SUBMITTED A BIT LAST MINUTE, WE CANNOT TAKE THIS TODAY. wE CAN TAKE THIS FRIDAY 12/26. PLEASE CONFIRM IF YES OR NO. PLEASE CONFIRM BEFORE 3 PM"// CALLED THE CUSTOMER APPROVED BY SUP ID 18171 TO INFORM ABOUT THE STATUS OF THE ORDER// CUSTOMER AGREED AND TOLD THE SHOP TO PROCEED WITH THE DELIVERY.

Acc#: 328509151 LAURA WEEKS 1201 PIMPERNELL PATH MIDDLETOWN DE, 19709, USA (302) 399-9413 laura.n.weeks86381@gmail.com

Working on ask que// 1-800-flowers mesa dnc said "hello, unfortunately this is out of delivery zone. please advise jc"// CHECKED ON WIR AND FOUND A NEW FLORIST// SEND CAN MESSAGE TO THE PREVIOUS FLORIST AND RESEND THE ORDER TO THE NEW FLORIST// DELETING THIS MESSAGE ON QUE WITH SUP ID 18171.

WORKING ON ASK QUE// BLOOM 'N' GROW SAID "HELLO WE ARE OUT OF THIS CONTAINER AND MAY OF THESE FLOWERS. I CAN FILL WITH DESIGNERS CHOICE ON 12/27"// CHECKED ON WIR BUT NO OTHER FLORIST AVAILABLE// CALL THE CUSTOMER APPROVED BY SUP ID 18171 TO INFORM ABOUT THE STATUS OF THE ORDER but routed to voicemail// send message to the shop that we are still gathering information with sup id 18171.

361314919 Sold to Address Acc#: 328514700 MYRNA MORITZ 485 SONOMA MTN RD PETALUMA CA, 94954, USA (707) 326-2788 myrnamoritz@cs.com

Working on ask que// 1-800-flowers - central florist p dnc// jesse wrote: urgent : please cancel, this order , this is out of delivery area, it is going to idoha// checked on wir and found other florist available// send can message to the previous florist and resend the order to the new shop. deleting this message with sup id 18171.

upon checking the previous agent had already interacted with the customer regarding the redelivery unnecessary left csi open/ csi closed// approved by sup id 18171.

17597

WORKING ON CMON. STATUS CHECK. UPON CHECKING THE PREVIOUS AGENT HAD ALREADY INTERACTED WITH THE CUSTOMER AND OFFERED A REFUND UNNECESSARY LEFT CSI OPEN/ CSI CLOSED APPROVED BY SUP ID 17597.

Working on cmon. status check. upon checking here the csi was left open because this order had ni servicing city/state. called the customer but routed to voice mail. used mgo to close the csi/ csi closed with sup id 6950.

361305469 Acc#: 319574128 SARAH LANE Harth Builders 812 N BETHLEHEM PIKE AMBLER PA, 19002, USA (215) 654-0364

Working on cmon. status check. Upon checking here the previous agent had already interacted with the customer and educated about the delivery window. unnecessary left csi open/ close

jeanine.robinson@harthbuilders.com working on cmon. delivery issue. upon checking, this order was left csi open because this order had no servicing city / state. past dated order. Called customer but routed to voice mail. USED MGO TO CLOSE THE CSI/ CSI CLOSED WITH SUP ID 6950.

Acc#: 328501276 GAVIN MOODY 10 PHOENIX AVENUE NEWARK DE, 19702, USA (302) 983-5198 gavinmoody4@gmail.com

working on cmon. delivery issue. upon checking, this order was left csi open due to this order had no servicing city / state. past dated order.