OPENING/CLOSING/NUDGE SPIEL · Offline Notepad

OPENING SPIEL

VIP SPIEL

Hello, Good day ! Thank you for choosing us and for being one of our valued Dashers. This is Jojie from Premium Dasher Support. How may I help you?

DoorDash Premium Dasher Support, this is Jojie, how can I help you today?

I'm good, thank you for asking. How about you, and how can I help you today?

VIP CLOSING

You're very welcome. We value your time and appreciate you choosing DoorDash Premium. It was a pleasure assisting you today. Thank you for contacting our Premium Support. Have a wonderful day ahead and goodbye!

I haven't heard from you and I want to ensure that I have resolved your issue. In case I miss you, please contact again. Thank you for contacting DoorDash Premium Support.

I haven’t heard back from you, and I’ve tried reaching out. I truly want to make sure you’re taken care of, but since I’m not getting a response, I’ll go ahead and close this chat for now. If you still need help, please don’t hesitate to reach out again. Thank you for contacting Premium DoorDash!

You're welcome. Thank you for your patience and understanding. It's been a pleasure assisting you. Have a great day ahead and goodbye for now.

Thank you for contacting premium dasher support. Have a nice day!

Mainline spiel

Hello, good day! This is Jojie from DoorDash Dasher Support. How may I assist you today?

Great! Take your time as much as possible; we just want to ensure the safety of our dasher. Have a nice day!

Is this related to the issue mentioned earlier? Could you provide more details about your concern with ___? How can I assist you with this?

Hello, good day! This is Jojie from DoorDash Support. I apologize for the inconvenience. Please allow me a couple of minutes to check on my end.

Hello, good day! This is Jojie from DoorDash Dasher Support. How may I assist you today?

I sincerely apologize for the inconvenience. I completely understand how important this is, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.

I hope I’ve been able to address your concern. If you still need help, please don’t hesitate to reach out again. Thank you for contacting DoorDash!

I hope I’ve been able to address your concern. If there’s anything else you need, feel free to let me know.

I hope I’ve been able to resolved your concern. If there’s anything else you need, feel free to let me know.

I have already processed your issue; you can continue dashing. I hope that I have resolved your concern.

Alright, please allow me a moment to contact you.

Alright, no worries. I will take note of this concern and document the case so that our specialized team can conduct a further review, and this will not hold you accountable.

Alright, thank you so much for letting us know. I know this is a bit frustrating because it is out of your control. No worries; I will take note of this concern and document the case so that our specialized team can conduct a further review, and this will not hold you accountable. Also, kindly inform the customer about the delay so that they won't give you any low rating.

Alright, thank you so much for confirming. Since you just updated your account, if you want to fast pay, you need to wait for 5-7 business days, not including the weekends, for it to process. However, since you have updated your account, you will be receiving your earnings through weekly deposits.

Since I’ve already provided all the available information regarding your concern, I’ll go ahead and wrap up this chat for now. If you have any other questions or need further assistance in the future, feel free to reach out—we’re always here to help.

======================================================= FOR CLOSING SPEIL

Are we still connected?

Anything else I can assist?

Have I addressed your concern?

Have I resolved your concern?

Have I resolved your concern for today?

Have I answered your concern?

Is there anything else I can assist you with?

You're welcome. Is there anything else I can assist you with?

Since I haven't received a response from you. Thank you for contacting DoorDash!

Happy to resolve your concern!Is there anything else I can assist you with?

You're welcome. It was a pleasure assisting you today. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for contacting DoorDash! Have a great day!

It was a pleasure assisting you today. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for contacting DoorDash! Have a great day!

I tried reaching you by phone to confirm if your concern has been fully resolved, but you were unavailable. If you still need assistance, you can always reach out to us through the Dasher app or our support line, we’re happy to help anytime. Thank you for contacting DoorDash, and stay safe!

Since I haven't received a response from you and my attempt to call was also unanswered, I understand how busy things can get! To ensure we can support other Dashers, I will be making myself available to assist other customers for now .If you still need help, please don't hesitate to reach back out we're always happy to assist. Thank you for contacting DoorDash!

Answering the call

Thank you so much for answering the call and confirming the resolution. Have a great day!

I want to make sure you have everything you need. If you have more question or need more time just let me know.

just let me know if you still need more time, okay?

I tried reaching out to you over the phone, but it seems you're currently unavailable. I'll end the conversation now since I haven't received a response from you. Thank you for reaching out to DoorDash. Goodbye for now.

I tried contacting you by phone to assist you better, but was unable to reach you. If you still need support with your DoorDash account, you can contact us anytime — we’re happy to help!

I haven't heard back from you, so just to ensure I have everything correct, I'd like to give you a quick call to confirm.

are we still connected?

have I resolved your concern?

Have I resolved your concern today?

Is everything resolved now?

Since you haven't responded to my chat let me give you a quick call

My pleasure to help you with this. Is there anything else I can assist you with?

Is there anything else I can assist you with?

Is there anything else I can assist you with today? I'd be more than happy to

CONFIRMING THE NAME(CX)

Could you confirm the name of the customer and the store, since it is a batch order?This will allow me to check personally on my end.-

NUDGE

Please let me know if you need more time; I'll be here waiting for your concern.

I understand you might be taking your time, and that’s totally fine. Just let me know when you're ready I’m here to assist you.

Please let me know if you need more time; I'll be here waiting for your concern.

I haven’t heard from you and just want to make sure everything’s okay. I’ll give you a quick call to assist you shortly.

I want to make sure you have everything you need. If you have any questions or need more time, just let me know.

If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

I haven't heard from you. If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

Are we still connected? Is there anything else I can help you with? I haven't heard from you and I want to ensure your issue is fully resolved. I’ll reach out by phone to confirm the resolution.

I want to make sure you have everything you need. If you still need more time, please let me know

CONFIRMING THE NAME(CX)

Could you confirm the name of the customer and the store, since it is a batch order?This will allow me to check personally on my end.

Hello! Thank you for being one of our valued Dashers. This is Jojie from DoorDash Support. How may I make your day easier today?

I sincerely apologize for the inconvenience. I completely understand how important this is, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.

Please allow me 1–2 more minutes to complete this for you.

I completely understand the urgency, and I just need 1–2 more minutes to check this thoroughly for you.

I understand your concern, and I truly wish I could assist further. However, as part of Dasher Support, we're unable to manually create or adjust schedules on your behalf. Scheduling is managed directly through the Dasher app and must be done by you.

As much I would love to help you out with this concern but we do have limited access here.

Is there anything else I can assist you with?

Hello, good day! This is Jojie from DoorDash Support. How may I assist you today?

Hello, good day! This is Jojie from DoorDash Support. I apologize for the inconvenience. Please allow me a couple of minutes to check on my end.

please stay on the line for further assistance I apologize for the inconvenience. Please allow me a couple of minutes to check on my end and to contact the customer to confirm.

Hello, good day! This is Jojie from DoorDash Support. Sure, I'm happy to assist you.

Please let me know if you need more time; I'll be here waiting for your concern.

I understand you might be taking your time, and that’s totally fine. Just let me know when you're ready I’m here to assist you.

CLOSING

Have I resolved your concern?

Have I addressed your concern?

Are we still connected?

You're welcome. Is there anything else I can assist you with aside from this?

CLOSING I haven’t heard back from you, and I’ve tried reaching out. I truly want to make sure you’re taken care of, but since I’m not getting a response, I’ll go ahead and close this chat for now. If you still need help, please don’t hesitate to reach out again. Thank you for contacting DoorDash!

Dx wants to cancel the order because the road was closed. picked up by another dasher

You're welcome. Thank you for your patience and understanding. It's been a pleasure assisting you. Have a great day ahead and goodbye for now.

You're welcome. Thank you for your patience and understanding. It's been a pleasure assisting you. Have a great day ahead and goodbye for now. Happy holidays!

VIP CLOSING

I haven't heard from you and I want to ensure that I have resolved your issue. In case I miss you, please contact again. Thank you for contacting DoorDash Premium Support.

You're welcome. Thank you for your patience and understanding. It's been a pleasure assisting you. Have a great day ahead and goodbye for now.

DOORDASH UPDATE I do apologize, I know this is very frustrating to you but we cant update the dasher app, it can only be done thru dasher end. If the phone you had is not compatible you may use other device to open or update the app.

DISSATISFIED DX FOR THE RESO

You're welcome. Thank you for your patience and understanding. I know this may not be the outcome you were hoping for, but I appreciate the opportunity to assist you. It's been a pleasure assisting you. Have a great day, and goodbye for now. Thank you for contacting DoorDash.

PUSHBACK/ NUDGE SPIEL

I want to make sure you have everything you need. If you have any questions or need more time, just let me know.

If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

I haven't heard from you. If you still need support with your Doordash account, you can contact us anytime-we're happy to help! Thank you for contacting DoorDash!

Are we still connected? Is there anything else I can help you with? I haven't heard from you and I want to ensure your issue is fully resolved. I’ll reach out by phone to confirm the resolution.

I haven’t heard from you and just want to make sure everything’s okay. I’ll give you a quick call to assist you shortly.

To make sure I understand correctly, are you experiencing an issue where you’re not receiving any order requests?"