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Thank you for calling the 1800 Flowers family of brands for 18 F sales, say 18 F sales or press 1.

Bot CU said: 5:09 PM Recording and transcription paused.

Bot CU said: 5:09 PM Elaizza Marri Pinlac has joined customer conversation.

Bot CU said: 5:10 PM Recording and transcription resumed.

11/28 5:10 PM You said: Hi, thank you so much for calling Harry and David. My name is Eliza. May I know how can I help you today?

+18773221200 11/28 5:10 PM

Bot CU said: Hi Alyssa, my name is Sarah Smith and I put the wrong address on my account on my on my order. Still possible that I can still change it. Can you help me with that please?

11/28 5:10 PM You said: Oh sure, definitely. You know Sarah umm, it is my expertise to help you out in such a things Yeah let's go ahead and umm correct the address on your order OK so for us to very.

You said: Yes, that would be a great help.

You said: Yeah.

+18773221200 11/28 5:10 PM

Bot CU said: I have my order number here. I have my order number here. OK, so Are you ready? I'm gonna tell you my order number.

11/28 5:10 PM You said: Sure. Can I have it?

+18773221200 11/28 5:10 PM

Bot CU said: Alright, so.

11/28 5:10 PM You said: the

+18773221200 11/28 5:10 PM

Bot CU said: 6960017179 The order is under my name Sarah Doe.

11/28 5:11 PM You said: Alright, for this one, Sarah, can you also verify the previous address that you put on here on the account?

+18773221200 11/28 5:11 PM

Bot CU said: Oh yeah, so my the wrong address would be 479 Willow Creek Dr. Raleigh, NC 2761.

Bot CU said: Alright.

11/28 5:11 PM You said: 2761 thank you so much for that. And yeah, let me just go ahead and pull up my tools here so I can help you out and changing the address. OK, Just a moment for this one. Just a quick hold. Please stay on the line.

+18773221200 11/28 5:11 PM

Bot CU said: Alright, take sure.

Bot CU said: OK

11/28 5:11 PM You said: Alright, so going back Sarah, thank you so much for patiently waiting on the line. So regarding about your concern, we needed to change the address so that we can you can have it on the on the correct address. So can I have the correct address that you wanted to be delivered order?

+18773221200 11/28 5:11 PM

Bot CU said: Yeah, sure.

11/28 5:12 PM You said: Yeah, Mm-hmm.

+18773221200 11/28 5:12 PM

Bot CU said: OK so it will be 3375 Patriot Blvd. Columbus, OH with the zip code 43219.

11/28 5:12 PM You said: 43219 All right, so I'll just go ahead and put it on my system. Correct me if I'm wrong. The address is 3375 Patriot Blvd. in Columbus, OH 43219 Did I get it correct?

You said: Alright.

+18773221200 11/28 5:12 PM

Bot CU said: Yes, yes, that's perfectly correct. Eliza, you are very good girl.

11/28 5:12 PM You said: Thank you so much for that confirmation. So for this one Sarah, I just, I already put it on my system. So from I mean the previous address is 479 in Willow Creek Drive. The zip code is 2761 and the correct address is like what you mentioned that is 3375 Patriot Blvd. in Columbus, OH 43219. Is everything correct now?

+18773221200 11/28 5:12 PM

Bot CU said: Yes, that's everything correct.

11/28 5:13 PM You said: Alright, alright, let me just go ahead and save this one out and while waiting for the system to load, I also want you to know that we do have a special here that you might want to take advantage of. So this is actually a box of beer. So since you are a valid and valued customer here and Harry and David, so maybe you want to take advantage of this one now.

You said: Now you see.

+18773221200 11/28 5:13 PM

Bot CU said: Oh, that's a very good offer. Actually, I I really appreciate your offer. But I don't need appears. Yeah, I don't need that. Thank you. I really appreciate that.

11/28 5:13 PM You said: Well, you know what, anytime you need it, you just need to give us a call, OK. And just for an update, so the address is already saved now. And I also really want to thank you for doing business here and Harry and David. So is there anything else that I can help you with now?

+18773221200 11/28 5:13 PM

Bot CU said: No, that's all for today. Thank you so much for helping.

11/28 5:13 PM You said: I see. Well, you are very much welcome, Sarah. Again, my name is Harry and thank you so much for doing business here in Harry and David, you have a great one. OK, you take care.

+18773221200 11/28 5:13 PM

Bot CU said: Bye.

11/28 5:13 PM You said: Bye, bye, bye.