known_issue + BTs (Technical Issue)

Hello from Amazon Selling Partner Support,

We are experiencing a technical issue which can prevent you from (issue). We apologize for the inconvenience and the frustrations that it caused to you and to your business. Our engineers are aware of this issue and are diligently working to resolve it. We are unable to provide an estimated time of resolution. We appreciate your patience.

For meantime, kindly follow these steps to do basic troubleshooting with your device.

1. Try to clear your cache/cookies/history within the internet browser you use by doing these ways: 1.1 Clearing the browser's cache can force recently changed web pages to show up properly. 1.2 Each browser handles caching differently; the correct steps for the particular browser need to be followed. 1.2.1 Cache: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 1.2.2 Cookies: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies 1.2.3 History: http://www.wikihow.com/Delete-Browsing-History 1.3 You can also try holding Ctrl+F5 on your keyboard to hard refresh the page.
2. Try to log out of Amazon completely, including buyer accounts, and close your browser.
3. Try to use an alternate browser and verify if the issue persists. Mozilla Firefox is the preferred browser for Seller Central.
4. You may check the helpful page for a list of currently supported browsers and links to install the latest version at https://sellercentral.amazon.com/gp/help/G21361?referral=A1YHO8QIPD0I80_APSWQ7O324EZT for browsers and operating systems supported for Seller Central.

Please note that you could also use the private mode or incognito mode of your browser instead.