rising intonation - short information
falling intonation - needs a more explanation 

 
interactive strategies - all about being able use interactive markers like wow awesome but use it markers appropriately.  

its all about how to pronounce the right words and also how to build a connetion with the customer and 

thee - begins vowel sound THE ACCOUNT, THE ORDER
tha - begins with a consonant , THE CONCEPT, THE PEARS 

witten standard - capitilazation, punctutions, spelling, and spacing. 





ITS ALL ABOUT HOW TO USE THE RIGHT PUNCTUATIONS, SPELLINGS, AND CAPITALIZATIONS 

WE MUST NEED TO VERIFY AGAIN THE CUSTOMERS CONCERN TO ADDRESS THE CUSTOMER PROPERLY. 

WE NEED TO UNDERSTAND THE CUSTOMER CONCERNS FOR US TO ADDRESS THE CUSTOMER CONCERN PROPERLY.  

MY HOBBIES IS WATCHING A SERIES ON NETFLIX AND MY INTEREST RIGHT NOW IS  GO TO  A NATURE TRIP 

I was looking for a moment of peace—just me, a calm mind, and the stillness of a foggy morning. 

I previously worked as a Customer Service Representative at Harry & David.  





1. You will see the logo of Harry and David on the top left corner and it's stylized for pear tree serving as a direct company's signature product the Favorite Royal Riviera Pears. 

2.  When you open the homepage you will see the product and promotion. 

3.  The three types of gift that i found on the website are Classic Favorite Gift Basket, Deluxe Gourmet Gift basket and lastly the Deluxe Organic Fruit Basket. 

4. The special occasion that highlighted on the website is for Sympathy. 

5. For me the product that stand out for me is the Classic Favorite Gift Basket because because it bundles all Harry and David best products including the Royal Riviera Pears, Cheese, Crackers, and Moose munch and you are able to add a wine pairing at an affordable price it makes the perfect package. 

6. Yes you can find the Famous Royal Riviera Pears of Harry and David website. 

7. Scroll down to the bottom of the website and select Shipping Information to view available delivery options and delivery timelines. 

8. Yes you can add a personalized greeting card on the order and you will see that on the right side of the product. 

9.  Harry and David customer care center. 

10. Harry and David is so convenient especially to those people who loves sending a gift to their loved ones, because they have a complete item but it depends on a special occasion that you are looking for.