Offline Notepad
View raw
1, CID: e7b758fe-a686-48a1-9ce1-a8e8b6033aa5 Account number: 217795905 Identity of the chatter: AH Name of the chatter: Mohan Tanguturi DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 09:04:29 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: reduce costs || looking for cheaper deal || 14 day cooling period if you can't match I would like to cancel my subscription and move away || looking for a deal for 1Gb package for 25.99£ || RESOLUTION: made an offer || offer declined || PROCESS 30 DAYS || CX have RTC || waive EDF BE: Bill Billing Due Amount Run Date Date 10.83- 27/11/25 22/12/25 EQUIPMENT CHARGES: £225.00
2, CID: 500b8eb0-83c9-4376-b9bc-756afbdb14b8 Account number: 460496602 Identity of the chatter: AH Name of the chatter: Elena Silvia Cazacu DPA STATUS: PASSED/ DPA TIME STAMP: 31-10-25 09:39:23 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: Looking for an internet || RESOLUTION: upon checking on the account its a NEVER ACCOUNT|| and want to have the internet || as this account is already disconnected and the account that the cx mention will install tomorrow. || SAME ADDRESS || IULIAN CAZACU || ACC. NUMBER: 460496603 || TRANSFER TO PIC BE: N/A
3, CID: 73a81158-c8dd-45eb-86c5-ba6b71e7c7f7 Account number: 826693504 Identity of the chatter: AH Name of the chatter: PATRICIA SLIGHT DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 10:19:50 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: reduce cost || close my account RESOLUTION: made an offer || offer declined || cx wan to disconnect || OTS || BE: N/A
4, CID: 9b8092e7-be9d-4112-b47b-1088aaca7bfd Account number: 204412003 Identity of the chatter: AH Name of the chatter: Alpha Jallow DPA STATUS: PASSED DPA TIME STAMP: N\A Contact number update status: NOT CONFIRM Email address status: NOT CONFIRM CJM: N/A WO: N/A QUERY: Looking for cheaper deal || renewal deal || RESOLUTION: upon DPA CX PREFER TO CALL INSTEAD OF CHAT || nfat || unresponsive intro || BE: N/A
5, CID: d3859dcb-9cf8-47d3-a8dc-eb709bc7cf36 Account number: 762790404 Identity of the chatter: AH Name of the chatter: Simona Tauteanu DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 12:11:41 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: looking for cheaper deal || reduce cost RESOLUTION: made an offer || CX WENT idle || nfat BE: N/A
6, CID: 6024ac50-e49b-4db4-b52a-0b0235a12223 Account number: 13669502 Identity of the chatter: AH Name of the chatter: Dean Williams DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 12:47:46 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: looking for cheaper deal || reduce cost RESOLUTION: made an offer || offer declined || upon negotiation cx went idle ||| NFAT|| since cx looking for best deal || BE: N/A
7, CID: 7d9be7be-cefd-4245-9320-9003feb43c81 Account number: 40388703 Identity of the chatter: AH/ Name of the chatter: Blake Cloghley DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 13:41:15 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: confirming cancellation RESOLUTION:upon checking on the account, I can see that the account is already disconnected. || Former || NFat BE: N/A
8, CID: dd1bcbb0-0ab3-47bc-aac6-7f6c01edc7a1 Account number: 417429203 Identity of the chatter: AH Name of the chatter: CARL GRIFFITHS DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 14:23:35 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: Looking for cheaper deal || cx looking for the same deal for the same pricing || RESOLUTION: made an offer || offer declined as the cx looking for £57.14. || cx want to cancel || WENT IDLE || BAU 30 DAYS BOOKED BE: Bill Billing Due Amount Run Date Date 45.15- 27/11/25 15/12/25
9, CID: a837f13c-d1d4-4de1-b4b4-095e39a827e6 Account number: 962446302 Identity of the chatter: AH Name of the chatter: Rhys Jones DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 15:04:39 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: LOOKING FOR CHEAPER DEAL || RESOLUTION: made an offer || I accidentally close the chat || offered deferred || for the future reference || BE: N/A
10, CID: 50547e4d-e135-49dc-8a6a-941141207d9f Account number: 504153904 Identity of the chatter: AH Name of the chatter: Pamela Poyhonen DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 16:03:02 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: Looking for cheaper deal || RESOLUTION: Unresponsive thru probing || NFAT || BE: N/A
11, CID: 5689e61b-b1fa-450a-8996-39a835cb4ab7 Account number: 832530804 Identity of the chatter: AH Name of the chatter: Ija Iarovoi DPA STATUS: PASSED/ DPA TIME STAMP: 31-10-25 15:54:48 Contact number update status: Verified Email address status: Verified CJM: N/A WO: N/A QUERY: billing information || RESOLUTION: unresponsive intro || nfat || BE: N/A
12, CID: 54da83e4-ef24-4626-bc08-27877606a35f Account number: 333332501 Identity of the chatter: AH Name of the chatter: Jonathan Evans DPA STATUS: PASSED DPA TIME STAMP: 31-10-25 16:52:17 Contact number update status: Verified Email address status: Verified CJM: N/A WO: 24902083 QUERY: reduce cost RESOLUTION: made an offer || OFFER ACCEPTED || RECONTRACT Option 1: For just a total of £42.00 per month (£37.00 for your media and £5.00 for O2 sim) on a new 24-month contract, you’ll enjoy 1130 Mbps great for your usage. Additionally, this package includes an 4GB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies. ||
BE: Bill Billing Due Amount Run Date Date 14.32- 27/11/25 22/12/25 37.00 30/12/25 20/01/26
Order 9174484674013860527 successfully submitted
Volt Sim Only Plan Handset 24 month 15 Airtime Plan #447636762 | 2GB, Unlimited UK Minutes, Unlimited UK Texts: Regular Phone Number: 07864894086 is assigned successfully