A11. Order Status

 I'm excited as you to received the device. No worries, I'll be more than willing to help you confirm the order status.

I'm excited as you to receive the new device. For the order number Xxxxxxx. Great news! I could see here that the order was shipped and here's the tracking number: xxxxxx
You can also track the order using this link:
It means that you’ll be able to receive the device within (1-2) business days since the package were already been transferred to courier and it means that you could receive the device in the next few days. Just let me know if you have any clarification with this.
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Backorder 
I really appreciate you waiting in line, xxxxx! As per checking, I could see here that the order has not yet been shipped. But no worries since the order is already confirmed all you need to do is to wait for the shipment.
I can see here that estimated ship date for your device is between (xxxxxx). These phones have been incredibly popular as of the moment! Your order is our priority and we've been working hard to ship your phone ASAP. At this point though, we are awaiting more shipments from the manufacturer.
You'll be notified via text/email for status and tracking number as soon as shipment is initiated. You can definitely use the T-Mobile app to track the order status. All you need to do is to log in with the app and scroll to and tap Track shipment to get the latest update on the location of the package. Or simply use this link: https://www.t-mobile.com/order-status 

 order onhold
I'm excited as you to received the device. As per checking, the system tried to process the order however the card was declined reason why the order is currently on Hold. No worries, we can definitely help you update the payment method. May I ask if you can fill up the secure form please?   

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 Return : Shipping Label 

Oh wow! I'm glad that you have already received your new device! May you have a smooth experience and make wonderful memories. Sure thing! I can definitely help you to have the return shipping label. May I have your email address so I can send it to you please? 
 
Just to make sure that I print the correct return shipping label. The trade in device is xxx, am I right? 

I have sent the return shipping label to your email address and here is the tracking number XXXX. You can use any box but just make sure it's properly secured to avoid damage. Please also include the return shipping label and drop it off at any (ups/usps) location. 😊 

The trade in value of the device will also be applied to your account once the T-Mobile warehouse receives it and it is through crediting the Trade in value through the account balance or use it to the other Installment plan that you have. 
I have sent the return shipping label to your email address and here is the tracking number 9202090284184865734659. You can use any box but just make sure it's properly secured to avoid damage. Please also include the return shipping label and drop it off at any (ups/usps) location. In case that there's no any nearest UPS/USPS on your area, you can drop as well the trade in device to our any T-Mobile Retail Store. 😊  

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Warehouse Trade in 

Thanks for waiting! As per checking, the package was been delivered last XXXXX. Please be advised that when the package return to our Warehouse, the related team will be given 10 business days to scanned the device which means they have until XXXXX. 

  

No worries, since it is already tag as delivered, once the related team scanned the device, you will also receive a SMS and email notification regarding with the Trade in device value as well.  

Once the related team scanned the device, you will also receive a SMS and email notification regarding with the Trade in device value which will be applied to your T-Mobile account balance or with the remaining Installment Plan on your account. 
To extend my help and make sure that you'll be able to receive the trade in device value, I will set up a conference call this coming July 14 and if there's no any action by our related team by then, we will file a Handset Research escalation to locate the device. Sounds good? 


I really appreciate you for letting us know. Rest assured, I will definitely help you with this matter.

As per checking, I could see here that the UPS made a Final delivery attempt. Please be advised that they can only try to process the delivery twice and it will be drop to nearest UPS point. By any chance, do you already receive any SMS confirmation for that?  

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"By the way, have you heard about Protection 360? It's a real lifesaver! By only paying $9 per month, you can buy new device with confidence knowing you won't have to pay in full for a replacement in the event of loss or damage. Let's add this feature now, shall we?"
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Thank you for waiting! As per checking, the system have tried to shipped the order and charged the card however we encounter a card problem where the payment got declined. No worries, to resolve this matter, we only need to update the card information.  

May I ask if you can fill up the secure form instead since we don't have any option to view the saved payment method on account please?   

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Attempt delivery: Please be advised that the UPS will attempt to deliver the package twice and according to the website tracking, the courier will attempt to deliver the package this coming Estimated delivery Tomorrow, October 20 by 7:00 P.M.
However if you missed again the delivery, the package will be drop at the nearest UPS point where you can pick up the device instead. The complete address will be email and sent to you via SMS and email.
I appreciate your kind cooperation with me. By the way, here's the tracking website for your future reference: https://www.ups.com/track?track=yes&trackNums=1Z3V891R3554713357&loc=en_US&requester=ST/trackdetails
Mariajane | 04:22am
They will also include the UPS Point on that website as well.