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- Alexander 0279465204 | 9171860828 CALL BACK Customer Information Details - PLATA, ALEXANDER CONCEPCION MR. A/C No : 860675906 Service Id : 279465204
ALEXANDER (ls) ci for ffup of loyalty call out|in ref to: WLO19110001634| for revert of plan 2899 to 2499 100mpbs UNLI|For escalation|Mantupar.7-tp
- Jeomar 900039692 | JOEMAR BENSIG ESTILONG 2 7753 3574| CALL BACK AFTER 3PM
Joemar (ls) ci for onsite ffup|adv for closure and will do another jo|adv will call back within an hour|mantupar.7-TP
277920779 Plan 1899 Go UNLI 20Mbps 112, Old Samson RD, NA, NA, Metro Manila, 1106, PHL joemar.vpfj3435@globelines.com.ph
- EUBERT 900181137 279433868|9058928848 CALL BACK 2-4 HRS
HUBERT RICAFORT BAUTISTA 119640699 201, LOZADA ST. PHASE 2 GATCHALIAN, Metro Manila, 1744, PHL 119453580 Plan 1899 Go UNLI 20Mbps hubert.suex8725@globelines.com.ph
HUBERT (LS) CI FOR BILL ADJUSTMENT FFUP|IN REF TO: 119640699|ADV STILL ON SOLVING|ADV ALREADY ESCALATED|MANTUPAR.7-TP
4.Evangelie 900120887 09269494383
09269494383|Evangelie (ls) ci for onsite ffup|in ref to: 119669593|delayed notes: Home closed|VOC:"WALANG NAGTEXT OR TUMAWAG BUONG MAGHAPON AKONG NASA BAHAY NAKARECEIVED AKO NG TEXT NA 1-5PM WALA NAMAN PUMUNTA TAPOS SASABIHING HOME CLOSED"|CHANGE SCHEDULE FOR TOMMORROW AM SCHED|ADV TO KEEP LINES OPEN|MANTUPAR.7-TP
Account/FA number:900085186 Nature/Type of Charges to be credited: Detailed reason why customer is requesting for credit: Goodwill Number of times customer requested for the adjustment with same nature within the year: 0 Credit Type: GOODWILL NONE USE OF INTERNET CONNECTION Bill Period or Bill number where the contested amount is reflected: 5 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable):N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT):1898.99 WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP
9152109019 0465270969 RC
Customer Information Details - ACAYEN, NINEJEAN CUEVAS MS. A/C No : 870525322(GT) Service Id : 465270969(GT)
Arci (SPI) CI FOR RECONNECTION REQ|WITH BAD IN REF TO: BAD19110003082|VOC:"NAKAKAILANG REQ NA AKO DYAN SABI PA NG MGA NAKARAANG AGENT AND SUPERVISOR NA MAIRERECONNECT NA YUNG LINE KO BAT HANGGANG NGAYON WALA PADIN, GUSTO KONG KAUSAPIN YANG CREDIT DEPT. NYO NA YAN"|ADV ALREADY ESCALATED|ADV TO MONITOR|MANTUPAR.7-TP
ctc:9152109019|Arci (SPI) ci for reconx req|Transfer to team lead for call back|mantupar.7-tp
9177930626 Zara 878182143
Customer Information Details - SUNGA, CORAZON BLANCO MRS. A/C No : 878182143(GT) Service Id : 277296829(GT)
ZARA (DAUGHTER) ci for reconx req|adv to settle over due balance amounting to: Php 9,313.83|subs acknowledge|mantupar.7-tp
279056499 MARY JANE BANIEL MALBAS 917 810 2926
9178102926|MARY JANE (ls) ci for no conx and ndt|account-a|no outage|done mpr|for onsite|well verified|mantupar.7-tp
119620096 mary.wsxk7306@globelines.com.ph Plan 1899 Go UNLI 20Mbps Blk 3 Lot 4, Western Village HOA Junji St Rolling Hills Subd Novaliches, NA, NA, Metro Manila, 1124, PHL
mary jane (ls) ci for onsite ffup|in ref to: 119620096|but can't view appointment|for closure|Escalated|Mantupar.7-tp