Sep 8

https://offlinenotepad.com/sep-8

BULK ORDER- send bulk canned email to them

to know if it's bulk order- depending on the item/ specific quantity

to check: -click here for more information scroll down under quantity ( check minimum to check how many can be applied for bulk order)

PLACE ORDER OVER PHONE 25 items- one line of personalization 15 items- 2-4 line of personalization 5 items- 5 or more line of personalization

• NOT ALLOWED TO PLACE AN ORDER, WE CAN ONLY WALK THROUGH

CUSTOMER ORDERS -order total before any discounts must be $500

PHOTOS -any photo that a customer uploads will not be saved unless they have a password protected profile

UPLOADING: -click on SELECT PHOTO -select the photo to open the files they save to select from

under technical issues- photo issues ( uploading resizes photos)

*original, grayscale, sepia (colors available)

PREVIEW actual representation of the actual product

*CLICK SAVE LATER- it will be saved on their devices at checkout- preview, edit, delete

PHOTO FIRST

*PHOTO GIFTS *CUSTOM PHOTO BOOKS *VIDEO GIFTS *AUDIO GIFTS *AI PRINT STUDIO

can be found at the top banner or below beside the order number

*DESIGN YOUR OWN

*EDITING AN EXISTING ORDER/ ORDER STATUS COLOE pink- new, word is blue pink- in progress, word is green dark blue- hold, word is red yellow- cancelled sky blue-shipped

NEW STATUS- for us to process the cancellation

CANCELLING AN ORDER IN NEW STATUS -any required changes can be made, including the cancellation of the order

*CANCELLING STEPS

1. change status- from new to cancelled (yellow) , reason ( cancel as per customer request
2. show payment details
3. void transaction credit the customer
4. email canned response to the customer

-check order status- if new you can change the order status to cancelled -change reason does not want them to proceed, to update status ( it will charge to yellow) -click show payment details -you can see if you void or process the refund, click void transaction if there's any issue -credit manually if no void transaction -state the reason for voiding the transaction, then click ok -at the top you can see the banner that the transaction voided successfully under debit and credit will be $0.00

NO VOID: input manually the amount -to process the refund:

1. check the order total
2. select the reason
3. put in your notes ( 20 characters)
4. higher of $20 need approval
5. sending email to customer, select void transactions

CANCEL/ REINSTATE -if the customer change her mind if the order cancelled already -debit the customer for the order total over the phone

*ADDING AN ITEM TO A NEW STATUS ORDER IS A MULTISTEP PROCESS

1. place the order on hold
2. click edit order
3. add item with requested personalization
4. debit customer
5. remove hold by changing order status to new
6. send new order confirmation

change the order status/ HOLD reason-adding an item to the order update status-on hold edit order- put item #, then add below update order- enter order number-then click add show preview-add to cart FILL OUT PERSONALIZATION FIELDS SHOW PREVIEW-ADD TO CART

trick the system- change shipping method economy, standard, go back to org shipping method

select reason: OTHERS added item to order notes- added an items to order, adjusted shipping cost. click credit card- go back order details screen change the status to new (pink) reason- update status go to notes FINAL STEP-resend order confirmation to the customer

advice to the additional cost

EDITING AN ORDER IN NEW STATUS

1. first place the order on hold
2. click edit order
3. make requested change to the item
4. remove hold by changing order status to new
5. send new order confirmation

hold reason-edit an item click update status edit order edit this item update the personalization show preview save changes update order, back to order change status- back to new reason-all done/set update status go to notes- send order confirmation email send email - canned letter( confirming change to order) email note-customer, send email

REMOVING AN ITEM FROM AN ORDER IN NEW STATIS

1. first place the order on hold
2. click edit order
3. remove requested item
4. credit customer
5. remove hold by changing order status to new
6. send new order confirmation
7. send canned response for edit

hold reason- removing an item click update status edit order remove this item trick the system- change shipping method economy, standard, go back to org shipping method click reason for changing reason-others notes- removed an item update the order back to order show payment details credit/ give the money back to the customer credit=balance due to customer debit= balance due to PMALL reason-remove item notes- remove item as per customer request click credit card click order#- to go back order details screen change status back to new-removed item-update status go to notes- send email confirmation canned- (*refund issued for any reason) edit amount/ proofread

*note debit-take money from the customer credit- give money to the customer credit=balance due to customer debit= balance due to PMALL

• we can cancelling, adding, editing, and removing item

update billing information/ shipping address edit order shipping payment

ORDER IN PROGRESS

PICKED- item has picked for production MFRD- the transfer (if needed) is produced (usually from the Art Room) PRE-SCAN- item is at production station PRODUCTION- item is being made WRAPPED- item has been wrapped in bubble wrap, plastic bag or white box and ready for packaging MATCHED- item has been placed in bin to be matched with other items ordered MATCH COMPLETE- all items in order are in a bin to be packaged together PACKAGED- all items are in a brown shipping box SHIPPED- package is on a truck TRACKING NUMBER WILL BE PROVIDED

*it should not be cancelled or edited cannot change anything

check the customers order history- one time courtesy address store credit for the merchandise plus tax and refund for the shipping

guest-canned response

COVERTING TO REGULAR PROFILE- link/receive an email for directions

Z. store credit for guest profile- send to the customer

CANCELLING AN ORDER IN-PROGRESS-one time courtesy/ask assistance -just click hold item to be cancelled -reason-ok -put the order on follow up list- add this order to my follow up list

wait for 24-48 hours for the update

wait for the production team to cancelled

STORE CREDIT- GIFT CARD THAT CAN BE FOUND ON THEIR ACCOUNT/ USE IN ANY ITEMS no expiration login through the website my account- gift card balance

ADDING AN ITEM TO AN ORDER IN PROGRESS

1. always check to see the current progress of the order.
2. if the current progress has not reached wrapped, for any of the items in the order you can add an item
3. click edit order
4. add item
5. debit customer
6. send new order confirmation

until production- you can still add an item

• if wrapped already we cannot do anything- the customer need to place a new order

EDIT AN ORDER IN PROGRESS we advice the customer, that their personalized item is already in production we cant change anything send canned response -unable to make changes A. unable to change

CLONE THIS ITEM cloning/cancelling

1. put the order on hold reason- edit an order for cloning-update status
2. click hold item to be cancelled- item needs to be change/ edited
3. reason- csr misppelled name-OK edit order clone this order, edit order, show preview, add to cart back to order yellow highlight will appear- after hold cancel

CLONING PROCESS

The first step in the cloning process is changing the order status to Hold. Placing the order on Hold is the only way to notify the production team to stop working on the item. Click Hold item to be cancelled next to the item you are cloning and fill in the required reason box.
Click Edit order. Click Clone next to the item. Make the requested changes to the item and save changes.
Do not remove the Hold from the order. The order status will be changed after the original item has been removed from the order by the Unpicks department.

ADDING COUPON TO AN ORDER -click order edit scroll down to bottom- apply discount to the order enter coupon-apply code go back to order after manually refund credit- reason-under coupon applied

send order confirmation-canned response refund issued for any reason

16 CHARACTER CODES -we cannot apply that code directly under our system

validate the code- under coupon search- if valid

do manual refund 20%, 10% off- only merchandise, not the total order amount multiply .10

apply then the 16 code notes-send confirmation-refund issued

CREDITS

Re-Ship Fee is $7.95

24-48 hours for the refund to process

20 days- credit card information is accessible in the order after the order is placed

yesterday we have an activity with miss emelle, we practice writing emails, and she provide feedback and after we have an assessment for grammar check and correct usage of punctuations, correct spelling and 5 emails with different scenarios..

CAPITALIZATION AND PUNCTUATION- WRITTEN STANDARDS

CAPITALIZATION first letter all proper nouns (names of people and their titles, names of places, names of group of people, religion, geographic, name of months, days, and holiday, names of school, names of books, movies, etc,)

PUNCTUATION-to emphasize the meaning, and set the tone of the message objectives: -to understand the importance of punctuation -to review basic punctuation rules -to practice and apply

Common Punctuations: Period. -go. yes. no. question mark?- used to mark the end of an interrogative statement exclamation mark! - to highlight the message, to express a strong feeling semi-colon;- cans stand on their own, independent phrase Apostrophe'- to show possession contraction: you are- you're do not- don't

IF YOU NAME IS ROSS- Ross'

Colon:- use to introduce a list, only use after a noun

Oxford Comma: Shella, Princess, and Maria

tag questions- ,isn't it? ,okay?

reported questions- reporting, not the one who ask the questions

Hyphen- when adding a prefix ex. non-toxic, eco-friendly compound words= ex. high-quality numbers= twenty-one

Dash- used to interject in between words and phrases -emphasize/clarify such item

comma and dash are the same

Quotation Marks""- use to introduce a direct quote/speech something that is said by specific person

Parenthesis(), Bracket[], Brace{} PARENTHESIS- use to clarify, place an personal opinion and personal comment BRACKETS- used to signify an editor's note BRACES- use in mathematics set

SLASH/ - use for and or

Dear John,

I want a man who knows what love is all about. You are generous, kind, and thoughtful. People who are not like you admit to being useless and inferior. You have ruined me for other men I yearn for you. I have no feelings whatsoever. When were apart, I can be forever happy. Will you let me be?

Yours, Gloria

Hi Mary,

Thank you for reaching out to us about your order. We understand how important it is to receive your personalized items on time.

Your order #PM123456 was shipped on September 5, but it looks like there was a delay with the carrier. We apologize for the inconvenience.

We will contact the shipping provider to get more information and update you as soon as possible. If you have any other questions feel free to reply to this email or call us at 1-800-555-1234.

Sincerely,

Jason Customer Service Team Personalization Mall

Hi Lisa,

Thanks for letting us know about the mistake on your mug. The name printed was "Liza" instead of "Lisa". We understand how frustrating this must be.

We will remake the item and ship it to you at no cost. You don't need to return the incorrect mug.

Thank you for your patience.

Brian, Customer Care Team Personalization Mall