gift card

N/A, 09 Mar. 2024 , 03:46am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent]

Curtis McElrath, 09 Mar. 2024 , 03:46am You guys sent me a 200 dollar gift card and it keeps getting declined

T-Mobile, 09 Mar. 2024 , 03:46am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 09 Mar. 2024 , 03:47am Let’s work on your request. [Read]

T-Mobile, 09 Mar. 2024 , 03:47am [Rich Content] [Read]

Curtis McElrath, 09 Mar. 2024 , 03:47am Chat with a live Expert

T-Mobile, 09 Mar. 2024 , 03:47am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Curtis McElrath, 09 Mar. 2024 , 03:48am You guys sent me a 200 dollar gift card and it keeps getting declined

Cedrick, 09 Mar. 2024 , 03:49am Hi Curtis, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Cedrick, 09 Mar. 2024 , 03:50am Thank you for letting us know about your concern Curtis. [Read]

Curtis McElrath, 09 Mar. 2024 , 03:50am I called sunrise and it’s all recordings

Cedrick, 09 Mar. 2024 , 03:52am No worries, I'm checking your account already. [Read]

Cedrick, 09 Mar. 2024 , 03:55am May I kindly ask if the gift card is already been activated Curtis? [Read]

Curtis McElrath, 09 Mar. 2024 , 03:56am Yes and pin is set

Cedrick, 09 Mar. 2024 , 03:58am May I kindly ask what error message are you getting Curtis? [Read]

Curtis McElrath, 09 Mar. 2024 , 03:58am It gets declined at the register

Curtis McElrath, 09 Mar. 2024 , 03:58am I drove 20 miles to a best best outlet to get a better deal on a soundbar

Curtis McElrath, 09 Mar. 2024 , 03:59am It got declined 4 times even though it says I have a 200 dollar available balance.

Cedrick, 09 Mar. 2024 , 04:00am Oh no! Thank you for coordinating wiht us about the issue you encounter with the rebate card. Let me help you out on it. [Read]

Cedrick, 09 Mar. 2024 , 04:01am May I kindly ask if you have the rphysical card or the virtual card? [Read]

Curtis McElrath, 09 Mar. 2024 , 04:01am I saw on Reddit this has been an issue for people for years

Curtis McElrath, 09 Mar. 2024 , 04:01am Virtual

Curtis McElrath, 09 Mar. 2024 , 04:01am It’s in my apple wallet

Cedrick, 09 Mar. 2024 , 04:04am Got it! Thanks for confirming, Curtis! I am chekcing what is happening on the virtual card. [Read]

Cedrick, 09 Mar. 2024 , 04:05am May I kindly ask when did you activate the card as well? [Read]

Curtis McElrath, 09 Mar. 2024 , 04:05am Around 150

Curtis McElrath, 09 Mar. 2024 , 04:05am It was activate yesterday, the pin was set today

Curtis McElrath, 09 Mar. 2024 , 04:06am The pin was set after it was declined the first time

Cedrick, 09 Mar. 2024 , 04:07am I see! No need worries! I am working on it already. I know how important for you to use the card completely for new device purchase! [Read]

Cedrick, 09 Mar. 2024 , 04:08am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Curtis McElrath, 09 Mar. 2024 , 04:09am I just need the card to work, I drove in traffic on a toll road for 30 minutes to try to use it because I’m off today.

Curtis McElrath, 09 Mar. 2024 , 04:09am Driving to that store costs me 10 dollars if I don’t want it to take an hour.

[Privately] Khim, 09 Mar. 2024 , 04:11am I completely understand you, Curtis, I appreciate you for you coordinating with us about this matter. [Sent]

Cedrick, 09 Mar. 2024 , 04:12am I completely understand you, Curtis, I appreciate you for you coordinating with us about this matter. [Read]

[Privately] Khim, 09 Mar. 2024 , 04:12am I am investigating about what happen on your card already. [Sent]

Cedrick, 09 Mar. 2024 , 04:13am I am investigating what happened to your card already. [Read]

Cedrick, 09 Mar. 2024 , 04:19am I appreciate you for giving me enough time, Curis! As per carefully checking with your card that there is no reported issue when using it virtually. But since you encounter an error using it, here's what I will do. Let me send you a new one instead ony our end. Shall we proceed? [Sent]

Curtis McElrath, 09 Mar. 2024 , 04:19am I don’t see how that would fix the issue.

Curtis McElrath, 09 Mar. 2024 , 04:20am If it’s coming from the same bank.

[Privately] Khim, 09 Mar. 2024 , 04:22am That is a good question! We will send a new link for us to check what we need to do next to fully resolved your card issue. [Sent]

Cedrick, 09 Mar. 2024 , 04:22am That is a good question! We will send a new link for us to check what we need to do next to fully resolve your card issue. [Read]

[Privately] Khim, 09 Mar. 2024 , 04:23am We do have another option with you, Curtis. If the virtual card is not working under Apple pay, we can link to other mobile bank app. [Sent]

Cedrick, 09 Mar. 2024 , 04:23am We do have another option with you, Curtis. If the virtual card is not working under Apple pay, we can link to other mobile bank app. [Read]

[Privately] Khim, 09 Mar. 2024 , 04:24am Just in case that option still have the same issue, we need to reissue a physical rebate card instead. This card will be delivered to you at your mailing address. May I kindly ask which option works best with you? [Sent]

Curtis McElrath, 09 Mar. 2024 , 04:24am Can I transfer the funds to my bank.

Cedrick, 09 Mar. 2024 , 04:24am Just in case that option still has the same issue, we need to reissue a physical rebate card instead. This card will be delivered to you to your mailing address. May I kindly ask which option works best with you? [Read]

Curtis McElrath, 09 Mar. 2024 , 04:25am Can I transfer the funds to my bank.

Curtis McElrath, 09 Mar. 2024 , 04:29am I guess if there’s not an answer I can take a physical card.

Cedrick, 09 Mar. 2024 , 04:29am Yes Curtis! [Read]

[Privately] Khim, 09 Mar. 2024 , 04:30am Here is the steps for it:

1. Once logged into the North Lane website, select on 2. Access $ and select Edit next to the Bank Information section.
2. Fill out the banking details and select Save once done.
   Next, select Transfer Funds next to Transfer Details section.
3. Enter amount from your virtual prepaid Mastercard available balance that you would like to transfer to your bank account and save once done.
4. Select Confirm Transfer. If successful, a message will display the 2-3 business day timeline for deposit. [Sent]

Cedrick, 09 Mar. 2024 , 04:31am Here is the steps for it:

1. Once logged into the North Lane website, select on 2. Access $ and select Edit next to the Bank Information section.
2. Fill out the banking details and select Save once done.
   Next, select Transfer Funds next to Transfer Details section.
3. Enter amount from your virtual prepaid Mastercard available balance that you would like to transfer to your bank account and save once done.
4. Select Confirm Transfer. If successful, a message will display the 2-3 business day timeline for deposit. [Read]

Curtis McElrath, 09 Mar. 2024 , 04:31am Physical card please

[Privately] Khim, 09 Mar. 2024 , 04:32am Sure! I can also request to send you a physical rebate card as your back up for this one if you want. But to set clear expectations physical rebate card will be sent within 10 business days, shall we proceed? [Sent]

Cedrick, 09 Mar. 2024 , 04:33am Sure! I can also request to send you a physical rebate card as your back up for this one if you want. But to set clear expectations physical rebate card will be sent within 10 business days, shall we proceed? [Read]

Curtis McElrath, 09 Mar. 2024 , 04:34am No