9. 31+ past due days

31+ Past due days
Good news! The account still has an active service and as per checking, I could see here that the account was past due for 45 days and you have a $$138.74for the minimum payment. 

 Here's what I can do for you Hollie! I'll be checking your account to make sure that you'll be having an active service until you process the minimum payment of $138.74 so we could delete the existing payment arrangement and to set up a new payment arrangement.

I couldn't set up a new payment arrangement right now since there will be a minimum payment of $138.74 amount which is the 31+ past due days and the only option that we have right now is to check on daily basis first the account until you settle this minimum payment. Are you okay with that?

By any chance, will you be able to pay any amount today?

Once you're able to settle the minimum payment amount of $XXX, you can definitely set up a new payment arrangement that will help you to manage the other past due balances on the account. You can simply set up a new payment arrangement by just logging in to your T-Mobile account. You may set up a new payment arrangement on this link: https://www.t-mobile.com/support/account/payment-arrangement?cmpid=hw_send

I appreciate your kind understanding and cooperation with me. Rest assured that I'll be checking your account now and then to make sure that you'll be having an active service. Don't forget to take note of the necessary link that I have provided so you can easily make a payment once you have the minimum payment.


Good question! I will personally check the account on a daily basis until 10/4 and if there'\s any account suspension by then, we will process a one time courtesy account restoration.