CANCEL:

I know this is important for you. No worries, I got you here. I just wanted to ask if you wanted to cancel the line 8179 that associated with your ipad?

We respect your decision and will be willing to assist you. But knowing that you want to cancel a line, sadden us greatly. May we please know what made you come up to this decision?

We respect your decision to cancel this line, we tried working to complete this request however, our cancellation is system generated that can only set to be cancelled effective < Close date> to allow our customers to still use the remaining days of the service that was already charge on your current bill. Rest assure that the requested line will no longer reflect on your new bill cycle and charges.

I was able to successfully set up the cancellation on DATE. Rest assured that you consider it done. I'm glad that was able to assist you. Just a quick recap, I have set the cancellation request.

SAVE ATTEMPT I understand how you're feeling. May I know if you have a plan in the future to add another device on your account, You can definitely use the number that you want to cancel you can save $35 in the future for the activation fee of the line. Would you consider this?

I totally understand you on that. If you don't mind, May I ask if you want to convert this line to voice or watch line?

I can recommend here that we can suspend this line for the meantime and if ever you need it for future purposes you can restore the line anytime. Would that work for you?

I do understand on that. I just want to set expectations that if we suspend a line there will be a $10 fee. In addition, you can save $10 from the $20 restore fee if we will be proceeding the suspension instead. Would that work for you?

I really appreciate you for letting me know. I do hope that you can consider us on the future. For us to proceed, by any chance do you have any family member to take over the lines or would you like to consider converting the line XXX to Watch line or iPad line?

By any chance, Is there anyone that can take over this line or considering to convert it to watch or tablet line?

HOME INTERNET LINE CANCELLATION ADVISEMENT Please be advised that you will receive a SMS and email notifications regarding with the cancellation and you'll receive as well a return shipping label for the Home internet gateway via email.

CANCELLATION ADVISEMENT It does sadden us that we will be removing the line, but we respect your decision on this. I wanna make sure I can at least give you the complete advisements before we cancel the line that you are requesting. Please be advised of the following:

Any installment plan associated on the line will still be billed on the account.

Any promotion also associated on the line will be removed.

You will see a final charge on the next bill from the line that we have recently cancelled.

The cancellation will take effect at the end of your cycle to avoid any unwanted charges on your bill.

Your account will be ineligible for new promotion within 90 days from cancellation.

Shall we proceed?